Click on Help / Troubleshooting Information then click on the Reset Firefox button. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. It is not recommended to download replacement exe files from any download sites, as these may themselves contain viruses etc. The office display fills the monitor, so users wont see anything from the home computer/laptop. The most common SRFeature.exe errors that can appear are: "SRFeature.exe Application Error. Splashtop is a powerful remote desktop access program backed by a range of features. Proof-of-concept exploits to perform privileged escalation. Wiretapping the named pipe with ioNinja showed the payload sent upon an update call from SRUpdate.exe to SSUServer.exe. Splashtop Personal Splashtop Personal App Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Heres how it works. Double-click to run it. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. Finally, Splashtop Education costs $29.99 per teacher per year and includes screen share tools designed for educational settings. Am I overreacting? Thank you for that. There is no uminstall in control panel programs nor through the program itself. I don't need the FRST logs right now. Using SysInternals AccessEnum showed that all members of the group "Users" had read and write access to "C:\ProgramData\Splashtop". Software Company Splashtop Splashtop Reviews 21 Average 2.8 VERIFIED COMPANY splashtop.com Visit this website Write a review 2.8 21 total 5-star 43% 4-star 14% 3-star 0% 2-star 10% 1-star 33% Filter Sort: Most relevant HO Howard 2 reviews US A day ago When it works it works When it works it works. Alsowhat was causing the horrible popups.Im thinking I downloaded a program which was no bueno, Malwarebytes My office computer is now unusable and I could be sued for loosing valuable/legal data. Splashtop provides highly targeted remote access solutions that come with their own specific features. Powered by Invision Community. Faronics Core() Free Control() ZOLFaronics Core() Free Control() Most of all, it costs a fraction of Logmein and Teamviewer. How is this happening only within the Chrome browser? Its possible - but this is a long time client and the user has been there for over 5 years. If you find a suspicious directory here, it may be a good idea to investigate this process further. Executable files may, in some cases, harm your computer. Uninstall Using Windows Apps & Features In Windows Control Panel, go to Settings > Apps, and find the Splashtop application which you wish to uninstall. I am a self employed Helpdesk Engineer and I downloaded this software as an alternative to Teamviewer as it's quite a lot cheaper. Step 3: Install the Splashtop Streamer on the Computers You Want to Remotely Access and Control We spend hours testing every product or service we review, so you can be sure youre buying the best. For those utilizing a Windows 7 OS, users must install any additional printer drivers. In addition, the functionality of the virus may itself affect the deletion of SRFeature.exe. Find its location (it should be in C:\Program Files\Splashtop\Splashtop Remote\) and compare the size etc with the above facts. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to connect to 4) That's It! I Know there have been cases of remote access tools like TeamViewer etc getting hacked and letting randoms onto your computer. Using this add-on with Splashtop Streamer: 1. Nothing. Install the Splashtop Streamer on any Windows, Mac, or Linux computers that you want to remotely access, view, and control from another device using the Splashtop app. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. Had a few similar complaints from clients. SRService.exe is able to monitor applications and record keyboard and mouse inputs. Find out about the best alternatives to Splashtop in our guide to the Best remote desktop software. The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. Splashtop Streamer Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to): Windows 11, 10, 8, 7, Vista, XP and Server 2019, 2016, 2012, 2008, 2003* Learn more about Splashtop On-Prem and try it free. Find your error message for possible solutions. If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in. Update:Resolved after submitting a second ticket.---Original:I recently opened a ticket (January 6th) regarding a subscription I didn't realise I still had with Splashtop. Your PC should reboot now if any items were found. This black screen will linger for a few seconds, and then the app crashes. For example, TeamViewer offers a huge selection of additional management tools such as a built-in meeting tab and IoT device controlbut it is a little expensive. Support is first rate, the rare times we needed to contact them related to Ubuntu glitches and they responded instantly. At times, there was a small lag (less than one second) with the screen share features, but mouse tracking and clicks registered almost instantaneously. Navigate to the Agent dashboard. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. Go to Splashtop Gateway Web Console > Management > Users. Splashtop's setup process is nice and simple. All its useless service files will be selected automatically. Checked usual entry points (registry, startup, browser hijacks etc) - all comes out clean. Of course not. 0 out of 0 found this helpful. To fix the issue, uninstall that update. Application does a decent job at mirroring my work computer, however they are advertising that they offer a 'blank screen' but it never works. The function showed the different possible variables that could be set in the INI-file, amongst these "Platform" which would be set as a filename used to name a logfile. Is SRFeature.exe safe, or is it a virus or malware. Keep pressing and holding for up to 10 seconds (until the device turns off). Although Splashtop is a great remote desktop access and screen sharing tool, there are numerous competitors that should be considered. When the tool opens, click, The first time the tool is run, it also makes another log (, This script was written specifically for this user, for use on this particular machine. Also please restart the computer, then run FRST again and make sure you place a checkmark in the Additions.txt check box and post back both new logs as an attachment. The process known as Splashtop Streamer Service or SplashtopR Streamer Service belongs to software Splashtop Streamer or SplashtopR Streamer by Splashtop. I bet he used to spy on his kids on the comp. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. Then click on the, If you don't have Malwarebytes 3 installed yet please download it from, Once installed then openMalwarebytes and check for updates. Information provided by various external sources. After using Logmein and having prices hiked up to stupid money I switched to Splashtop about 4 years ago now.I provide IT support for my clients so rely on it everyday and it works great. Common SRManager.exe error messages The most common SRManager.exe errors that can appear are: This is frustrating. Download the On-Prem streamer from our downloads page. Splashtop Streamer can be silently installed with command line parameters. The first thing that will help you determine if a particular file is a legitimate Windows process or a virus, is the location of the executable itself. Their certification is out of date (SHA256 authentication) and their helpdesk is fake - kept in 4th place of a non existent queue for over half an hour. Create a new remote connection to the Windows machine and start printing. IT-Company owner here.We have moved away from TeamViewer to SplashTop two months ago and it has been an overwhelmingly good experience.The sales team, the support team, the software itself: Very, very good. I'll update this review with more information as and when I have any, and if the outcome changes to be a positive one then I'll change the rating to reflect that.If someone at Splashtop sees this, the original ticket ID is 318353. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. I was visiting reddit and got sidetracked when I got a notice that my boss's laptop was connected to my computer. When an update call was executed SRUpdate.exe would connect to the named pipe and send a 560 bytes long payload. Luckily they noticed and called me - I immediately reset all their passowrds and uninstalled splashtop. Expand the virtual display to a full screen mode. For Individual Use Splashtop Personal Start the Personal Streamer download on this computer. I cant get Splashtop Streamer off my computer! Splashtop software should always be downloaded from splashtop.com (e.g. You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. We tested Splashtop by connecting to a Windows computer from an Android smartphone. 19/5-2020 Public disclosure of the vulnerability. Splashtop's remote support tools have been the solution of choice for IT teams and MSPs who need to remotely access Windows, Mac, iOS, and Android devices to provide support. Why do I need sync off? Once that is done, then go into Control Panel, Programs, Add/Remove and uninstall Chrome. Thereby giving the possibility to perform privileged escalation with DLL-hijacking. Same here. Permissions on C:\Program Files (x86)\Splashtop\Splashtop Remote\Server was set to READ/WRITE for everyone. A single security risk rating indicates the probability that it is spyware, malware or a potential Trojan horse. I gave you instruction on how to reset Chrome, but wherever it's set in there most users can't seem to find and remove. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Press + Add User button to create a new user. Severity CVSS Version 3.x CVSS Version 2.0 1. We have used splashtop as part of Atera for nearly 3 years now, we've found splashtop to be ok for what we needed as part of our helpdesk other than a couple of bugs here and there which were resolved fairly quickly.So when we realised that the world was likely to be pushed into lock down we decided that it would be good to be able to offer remote support to end user using the same system that we already use.So we spoke to splashtop about licencing splashtop directly with them for our end users so we didn't need to deploy two remote clients to our clients machines.After speaking to the sales team about are plan and speaking to the support team everything looked good.So we went to work, immediately things they said would just work didn't.We had to write scripts to reinstall splashtop on the client machines to get them to reinstall the clients before we could use them with end users.Also management wasn't quite as easy as we had been lead to believe.However non of these things we're a major issue though once we had worked out what the issue was and how to work around them.What is a major issue though is now we have lost our ability to offer remote support to users when they are accessing there machines via splashtop within our helpdesk (Atera).We made it clear we already had atera and used splashtop to do remote support sessions.When we raised this issue with them, they said that the best option was to upgrade our splashtop account to include multi access, to which I pointed out we already have two valid licences to access the PC one licence via Atera and one via themselves.But due to 'technical limitations' this wasn't possible so we should upgrade to splashtop to offer this type of support.I came away from the chat with them with the impression they just wanted us to move away from using Atera to using their product.So if you are looking to partner up with splashtop just know they are quite willing to take your customer off you and use the reasoning that its a 'technical limitation' they have created as the reason why you should use them and not your current provider who happen to use splashtop to enable remote support.They suggested if we wanted to continue to use Atera we should just use SOS sessions instead, which is our current work around but this increases the onus on the end user and increases the time it takes to preform support.Needless to say this whole event has left a sour taste in the mouth.We have reached out to Atera for more info with regards to us loosing the ability to offer remote support via splashtop as effectively we can't use their product now and are awaiting there official feedback.All of this is a shame really as without these issues, splashtop is a great little product and works well but when a company behaves like this its really hard to speak well of them hence the 2 star review, not the 4-5 star it would be otherwise. 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