Its impossible for someone to hack into the Infant Optics via your WiFi connection, they would need to be within signal range. To lookup on your Android tablet or phone Visit the APP marketplace. Individual salaries will vary depending on the job, department, and location, as well as the employee's level of education . The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. Delivery times may vary, especially during peak periods. OPTICS - This includes SCOPES, RED DOT SIGHTS, SPOTTING SCOPES, BINOCULARS, and NIGHT VISION; . I am most happy with their customer service. The Owlet is pricey, but the peace of mind is worth it for parents. No words to describe their attention to clients. The Infant optics claims that its the battery can last up to 10 hours. This reception range is extended by 50% more than our DXR-8 video baby monitor model. 1. If youre having trouble seeing your baby well, you can easily pan, zoom or tilt the camera remotely for a better view. We welcome your feedback. It does what it is supposed to do though and that's all that matters. . It does not use AA or AAA batteries common with audio baby monitors such as VTech. Infant Optics Customer Service If the buttons can be pressed but are not completing their task, make sure the Monitor Unit is on. If you contact them, expect to receive a response immediately or no more than 12 hours, if you send them an email or give them a call. You can check the temperature in the room with the receiver, too, which I love because I always worry about whether Ellie is too cold or hot at night. I also loved the clear picture on this monitor so I could glance at the screen and know that she's okay. The recently released Infant Optics DXR 8 Pro also has a replacement screen that you can purchase in case you need to replace it. So about five to six hours in total with the screen on. For $100, you can get this Infant Optics monitor only which comes with a compatible 110V to 220V adapter and a round-pin charging jack for improved reliability and efficiency. In other words, you are unable to stream videos to more than one parent unit with Eufy, a feature that Infant Optics DXR 8 now allows you to. Yes, you can turn off the alerts for low battery and the alert for when it is out of range. Check to make sure the sound is not muted or sound volume is all the way down, turned to low. She asks, ************ would give you a free replacement when a product is out of warranty? The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. You should note that the replacement monitor can only be paired with one or a set of up to four cameras and cannot be used as an additional parent unit/screen. Other non-wifi baby monitors that have 5-inch display units include Eufy Spaceview which currently do not have an extra monitor available for sale. TWO-WAY-TALK Our two-way talk feature allows you to speak to your baby through the monitor. This baby monitor is the first to have an interchangeable lens, so you can maintain a high-quality image while zooming in and out. 110v-240v compatible. Because yes indeed, you do have the option to purchase up to three additional cameras if you want. Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. Original review: Oct. 6, 2018. What I dislike though is the battery died less than a year old. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. 5.0 5.0. design. Below are some of the things customers have had to reach Infant Optics for support. The monitor has a compact 3.5-inch LCD display and a retractable antenna for crisp reception. Only wifi baby monitors such as iBaby or Arlo baby can connect to a smartphone app but Infant Optics and other non-wifi baby monitors do not have an app and rely on a stand-alone or dedicated screen to display the video feed. Support - Infant Optics Keeping families safe is our priority. : How do you console a crying baby? Before you decide to purchase another battery, do the following: (1) Fully charge the Infant Optics battery, (2) Remove the battery cover, (3) Leave the battery unplugged for up to 1 hour then (4) turn it back on. All the basic features that weve come to expect from a video baby monitor are well-executed, and the DXR-8 goes the extra mile with a few interesting extra features. The monitor parent device has a rechargeable Li-ion battery that Infant Optics claims will run 10 hrs on standby mode and 6.5 with the screen on continuously. Reception is best in open areas where there are no obstacles present. It is 1(800)-291-0195 and the email is info@infantoptics.com. The baby monitor uses a wireless 2.4 GHz FHSS signal that can reach up to 700 feet / 210 meters outside, but realistically 85 feet / 25 meters inside with up to four walls separating you from your baby. The Best Baby Monitor Deals This Week*. Depending on the nature of the damage and the period of use, you may be given a free screen replacement! This is a notice that Babysense has put out thats very important IMPORTANT: Two-Parent Units cannot be paired to the same camera/s this unit is only a replacement and should not be purchased as a second/additional parent unit to your existing monitor. The standard lens has a basic zoom function whereas the optical zoom lens provides more crisp images for close-ups. So depending on the size of your babys bedroom, this might be a good option. If you buy them, we get a small share of the revenue from the sale from our commerce partners. See why thousands of parents trust us to find the best product for their family.Read more abouthow we test and review. It could be lowered even though it is still kind of worth it because it is so nice. You can read our review of Infant Optics DXR 8 Pro here. If the issue is interference with your WIFI network (e.g., slow download speeds), try positioning the monitor and camera unit as far from your router as possible. I contacted support and they said they would replace the monitor, but I have to send mine in first. Find many great new & used options and get the best deals for Infant Optics Dxr-8 Video Baby Monitor and Vtech DM111 at the best online prices at eBay! . If you need to replace the camera or the parent unit, parents have praised them for shipping the replacement, and the product getting to them within 48 hours! You just need to communicate on email and indicate when you bought the baby monitor. Having a baby monitor has made my life so much easier, and since the Infant Optics DXR-8 has every feature I need, I can actually relax and get some me-time once Ellie is asleep. You could use this to set a reminder to feed the baby or use it as an alarm clock. But, if you prefer something simple that just works out of the box, the Infant Optics DXR-8 is still a great option. I hope youll find my guides and reviews helpful as you make your next purchase decision. Continue reading our review of the Infant Optics DXR-8 for the in-depth results. We've had no problems with that one since then. If you dont want to use the Infant Optics customer care phone number listed above, you can reach them on their support website (link to Infant Optics support page). . BBB is here to help. Still, the first few times I left my daughter Ellie alone to sleep when she was a newborn were nerve-racking. It should be noted that every time the +**** number called me, it was within 30 minutes or so of business close, I assume so that she could go ahead and hang up on me and claim it was because the business day ended.Needless to say, Infant Optics is not a company that deserves your money, both due to the headache you will surely experience if you have to deal with their customer service department and due to the fact that they wont stand behind their products when a design failure occurs.If you are reading this and have experienced a similar issue with the night vision going bad on your ****8, rather than giving this company more money and risking repeated product failure for this known issue, you can try this cheaper workaround: https://www.youtube.com/watch?v=SoG-Gk-yDy8 And next time, buy from ******** or some other more reputable company! Infant Optics Replacement Monitor Screen/Monitor Only (Updated December 2022). This phone number is toll-free. Any device that uses 2.4GHz frequency can interfere with Infant Optics signals such as cordless phone, internet router, and microwave. See the following sites with descriptions of other Infant Optics customer experiences with the ****8 for further details: https://10babygear.com/fixing-infant-optics-dxr-8-night-vision/https://www.ifixit.com/Answers/View/549438/Night+Vision+Not+Working https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929/complaints When the infrared lights go bad, what this means is that the night vision on the camera is useless (shows a black screen only) when the room is dark, making it impossible to see baby at night which is essentially the point of a baby monitor. Unlike other brands of baby monitors such as Motorola or Philips, Infant Optics has a staffed customer support department who are ready to assist you. INCREASED SIGNAL RANGE The DXR-8 PROs signal range of up to 1,000 feet allows you to stay connected to your baby as you move around to different areas of your home and even outside. Heres everything that will be included in the Infant Optics DXR-8 package: You can buy the Infant Optics DXR-8 on Amazon (check price). Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. From their breathing, to whether their eyes are open or closed, you will never miss a moment. If you want an Infant Optics replacement screen or want to claim a warranty from Infant Optics, you should check out our tips on how to deal with Infant Optics Customer Care, but try the following fixes first. Free shipping for many products! There've been times when I'm only about 15 feet away from the camera and I've had the receiver continually lose signal. Its massive and best used with a second camera that might be attached to a wall in a corner of the bedroom. Features a set of 1000mW speakers engineered just for the DXR-8 PRO. I personally encourage parents to make sure they read a range of reviews, both good and bad to realize how responsive customer support is. When the receiver loses signal or the battery is dying, it will continually beep to wake you up or alert you. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I immediately contacted Infant Optics customer service, expecting that given that this is a known issue with the ****8, they would make it right, especially since I only actually used the unit for about a year. But we do like the option to be able to place the camera further away from your babys bed thanks to the zoom lens if your childs bedroom is large enough to take advantage of it. If you don't mind manually adjusting the camera, the $85 Willcare Video Baby Monitor and the $90 Babysense Video Baby Monitor are both great options with very similar features and lower price points. All you need is to contact them and follow these steps. I like the size of the monitor. Free shipping for many products! This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. Infant Optics DXR 8s replacement screen is available on Amazon here or at your nearest retail store such as Walmart and Target. 5.0 5.0. safety. However, you should try to troubleshoot night vision for DXR 8 first before considering a replacement. If your Infant Optics DXR 8 monitor or screen is broken and your device is within the 12-months warranty, you can get an Infant Optics replacement monitor from Infant Optics at no cost to you. The customer service team will guide you on how to claim the warranty. I needed a monitor for when I watch the baby while my daughter works and I am very happy that I chose this one. This leaves me with no way to keep an eye on my baby. Year Founded: 2010 Number of Baby Monitors: 3 Type Of Baby Monitors: Video Average Product Rating: Known For: Infant Optics DXR 8 The display or the parent unit of the baby monitor can be obtained on Amazon or on retail outlets such as Walmart and Target. You can adjust the volume and brightness of your display easily. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). The Infant Optics DXR-8 was released a couple of years ago, the latest model is the Infant Optics DXR-8 Pro check out our full review. I personally advise parents to reach out to the manufacturer of the baby monitor even if your baby monitors warranty has expired. Amazon.com: Baby Monitor Mount Baby Camera Holder Baby Camera Stand for Crib Nursery, Compatible with Infant Optics DXR-8 . Sorry mama, we couldnt find your sanity either. In our testing, the Infant Optics DXR-8 camera produced an average EMF reading of 1.89 mG when placed 6 foot / 1.8 meters away from our babys bed. One of the things I like is it has automatic pairing for most or all of your devices. This profile has not been claimed by the company. The $300 Nanit Smart Video Baby Monitor is a popular and highly recommended option that does use Wi-Fi, but it's definitely on the pricier side. If your baby monitor is within the one year warranty, theyll advise you on how to claim the warranty. Infant Optics DXR-8 Video Baby Monitor with Interchangeable Optical Lens. For example, youll see the microphone stop working when you are remotely moving the camera but pops back on when you stop moving the camera. The picture and sound quality on the parents monitor is one of the best in the market. Just plug the camera unit into a power outlet, place the included rechargeable battery into the monitor or receiver unit, and pair the two. Video playback is displayed in 720P high definition (HD) resolution. Battery Power Source Product is powered by battery If the item details above aren't accurate or complete, we want to know about it. Wondering whats in the DXR-8 box? Infant Optics shipping fee is $6. Infant optics camera not working in the dark or no sound In case any of the units including the microphone, the speaker, battery, or camera are defective or not functioning properly either because of negligent damage or other causes, you should contact the infant optics support. You can however still get a replacement if the warranty has expired. How do I know I can trust these reviews about Infant Optics? You can monitor the temperature in your babys room. The new Infant Optics DXR 8 Pro has 12 months warranty but when you register the warranty, you can an additional 24 months. Most of the feautures of this products is truly amazing to use but I would like to add other features. I pulled them out a few days before delivering my second child when I simultaneously moved my toddler to a toddler bed and really needed 2 cameras. Well start sending you the news you need delivered straight to you. I never need that kind of stuff e.g. Infant Optics is one of the most highly-rated non-wifi baby monitors and it got included on the list specifically because of their very helpful customer support. The Infant Optics DXR-8 has been a top-selling baby monitor online for several years. And you can completely turn off the video picture on your display when you go to bed if you want. . Some of those could be adjusting the lenses and unplugging the power and plugging it again. 2 Year Baby Products Protection Plan ($175-$199.99) - Allstate. We recommend that you read our article on electromagnetic field if you want to understand what it means in terms of health and safety for your baby. Note that the add-on camera comes with the default lens but not the extra zoom lens. All this for a price that is excellent compared to some of its competitors. It has a 3.5 inch full color display and is sound activated. If your Infant Optics screen is turning purple or malfunctioning you can contact Infant Optics customer care for a replacement monitor/additional unit if your baby monitor is within the one-year warranty. SOUND ACTIVATED LED BAR Our sound activated LED Bar allows you to know if your baby is crying or making noises, even if the audio is muted or the monitors screen is turned off. out of 5. design: 5 out of 5. the shipping service selected, the seller's shipping history, and other factors. Position the antenna in the upright position if you are using the monitor and camera unit on the same floor or in the horizontal position if the monitor and camera unit are on different floors (e.g., in a two-story house). So, I had to do some troubleshooting on that but I got it quickly fixed and going again. the shipping service selected, the seller's shipping history, and other factors. In case you want to buy, consider getting it from Amazon (link) so you dont void your warranty with different batteries that may destroy your unit and void the warranty. If the item details above arent accurate or complete, we want to know about it. I chose this one because a friend recommended it but I actually don't like the looks of it all that much. Depending on your houses layout, you might be able to sit outside and still receive the signal from your babys bedroom. It means that an electromagnetic field (EMF) will be constantly emitted from the camera to the monitor in order for you to receive an audio and video feed. My camera came with a defect in picture module which was all in grain. You can also purchase one using the link above. The replacement monitor for Infant Optics has been available since late 2018 but was available for purchase on Amazon in March 2019. Ive contacted the customer service. If the sound of your Infant Optics stopped working, navigate the settings and select volume. The recently released Infant Optics DXR 8 Pro also has a replacement screen that you can purchase in case you need to replace it. A way to know if a brand is not responsive to customer queries is by going through their one-star reviews. We chose this brand because of the features it had for the price it has specifically video on our daughter's side. If you have any questions, you can reach me at ashley.d@motherhoodhq.com. Free shipping for many products! With the press of a button located conveniently on the monitor unit, you can easily soothe your baby back to sleep. The receiver also features a rechargeable battery, which is really nice so you're not tied to an outlet all the time. Get buying tips about Baby Monitors delivered to your inbox. We operate independently from our advertising sales team. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. However, it is priced a little high. Pan, tilt, zoom, and room temperature features are great. Unlike wifi baby monitors, Infant Optics is a non-wifi baby monitor that generates its own signal from the camera unit to the parent display unit. The video below explains the features of Infant Optics replacement parent unit or screen/monitor. Not being on Wi-Fi also makes it very easy to travel with this unit. All rights Reserved. Infant Optics does not have a smartphone app because they cannot connect to the phone. DXR-8 - Infant Optics Keeping families safe is our priority. I was promised a callback on the same day from a manager to address the issue, given how soon I needed a second camera and the fact that I would soon be in the hospital for several days and unable to communicate with them. Follow the 10BabyGear suggested troubleshooting steps to fix Infant Optics failing night vision. All this for a price that is excellent compared to some of the other models that weve tested. Clear instructions are included. I love that I can rotate and zoom the camera remotely, and push a button to talk to my baby daughter without going to her room. Because the Infant Optics DXR-8 uses an encrypted FHSS radio signal, risks of hacking and security breach are minimal. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. She states that I am attempting to blackmail her by asking for a unit replacement. As a new mom, I felt like I was hardwired to be with her 24/7. This is the minimum approximate distance for most baby monitor cameras. PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE In their manual, they have indicated that volume setting is the main cause of sound not being audible from the monitor of Infant Optics DXR 8. She earned her bachelor of science degree in education from Penn State University with concentrations in English and communications. BBB Business Profiles are subject to change at any time. the shipping service selected, the seller's shipping history, and other factors. out of 5. safety: 5 out of 5. Well guide you through the process. The quickest way to get in touch is to email us at: If you are interested in collaborating with Infant Optics, complete the form below with more details. Just email them with the details of your issue and specify that you lost your original receipt. There hasnt been a recall of Infant Optics baby monitors as of June 2019 and. One feature that I haven't used but could be useful is an alarm on the receiver unit. It retails for $167 and includes many convenient features. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The additional summer Infant replacement unit is compatible with In View color baby monitor 29650 and In View color baby monitor 29710, In addition to Summer Replacement monitor, Summer Infant also sells its replacement. Base on the pictures that I shared Infant Optics agreed that this is a manufacturing defect, however refused to send a substitution based on the fact that I did not have all the papers (proof of purchase) that were requested. You can also buy a wide-angle lens to get a different view of your baby's room. Early Black Friday Deals Disability Customer Support Holiday Gift Guide Best Sellers Amazon Basics Customer Service Prime New Releases Books Music Pharmacy Registry Amazon Home Fashion Kindle Books Gift Cards Toys . Do not have a smartphone APP because they can not connect to phone. And/Or responses on this monitor so I could glance at the screen and know that you can me. Optics for support, turned to low basic zoom function whereas the optical lens... 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