Some cable boxes have a power button. Name Post reply Hold it down for 10 seconds. All the lights should go off in two to three minutes. This should get your device to restart. We will be discussing the reason for the issue along with discussion and easy troubleshooting in random order. He was the third tech I had out in a week and was the most knowledgeable. Different TV Press all buttons on the remote including home button Sent a refresh signal (which I have no clue how they are sending this signal when this box is literally only plugged to power) Made sure TV is on and the right input Left the box on black screen for an hour Power cycled TV Power cycled the box Reset the box Reddit and its partners use cookies and similar technologies to provide you with a better experience. The network has been reset. Upon restart, the box was stuck on the "Welcome. But it is 'working'. Check to make sure all your cords and cables are snug. To do this, there is usually a pinhole located on the back of the box. Then verify if the TV picture is back on or not. It has happened here twice now in the last two months. You will need to wait until all the lights are back up and stop blinking for it to be fully functional. are other set top boxes working? It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Error code RDK 03036 is an error associated with Roku streaming devices, and it can be fixed by following a few different steps. It could also be a result of an electrical overload, insufficient electrical current, or an internal power source problem. 1. Keep in mind that the output of the tv needs to be set as compatible with the input. This can be a problem in a wireless system. Its nice to have all your streaming services in one place, ready to watch. For example: Playstation or XBOX. The problem is actually a boot loop stage when the welcome screen gets stuck or gets repeated. They may suggest running a power cycle, verify the settings for the box, repair the software, or replace the damaged hardware components. 1. If none of these solutions solves the issue, you may want to contact Xfinity support. If it doesnt appear after a few minutes, restarting your television or X1 box may be necessary. To do this, unplug the box from the power source, wait for 30 seconds and then plug it back in. Cookie Notice If a customer is experiencing problems with their Comcast cable box, they should follow the steps provided by Comcast customer service. If the restart does not work, then it is important to check if your Xfinity box is updated to the latest software version. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. To update the device, make sure that it is connected to the internet and then in the Rokus Settings, select the System option and then select System Update. It is gonna take about 3 seconds to be off completely. Bienvenue." As you are using the compatibility of an HD Tv, you gotta set your Tv input to HDMI. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's equipment related. If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. It seems to be a common issue with Xfinity Set top boxes. Contact Samsungs customer service. was that outlet working? This includes the time needed for the box to shut off, reset, and then come back online. Click and hold the Power button located on the front of the set-top box for 10 seconds. Common resolutions include rebooting the eMTA or resetting the cable connection. If your Xfinity TV says no signal there are several possible causes. The modem should take around 2-3 minutes to turn off. If not, then while starting the tv will not find proper codecs for the display output and get stuck at the welcome screen. If a connection issue is encountered and no fixes worked yet, try to connect to the Internet by the WPS button. You will need an Xfinity ID for most services. Log into your account and find manage TV. It may be under services or devices. Screen is stuck on welcome connecting to your entertainment experience GetHuman4156349's customer service issue with Comcast from December 2019 Help with my Comcast issue Maybe there are some serious inside issues that are tough for you to fix. With COMCAST /xfinity cable. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_31',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');4. Pick troubleshoot and then click on continue. Most devices, including cable boxes, do not require daily restarting. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! Our community is your official source on Reddit for help with Xfinity services. Holding the cable boxs power button down for 10 sections will restart and reset it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. If the Xfinity box is updated to the latest version but the issue persists, then it is best to contact Xfinity support. Blink Camera is Registered To Another Account: What Should I do? It is typically a small recessed button with a paper clip or other small object needed to depress it. This will force an automatic reboot. As a result, you can apply these troubleshoots to all those models similarly on whatever the model you are using such as; Xfinity X1, Xfinity Flex, Xfinity RDK-03005, and similar others. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? Currently, he lives in Washington D.C with his family and 2 pets. When the update is completed and the device is restarted, check to see if the error is resolved. The light on your Xfinity cable box should be solid blue. This can be done by visiting the Xfinity website. there should be an option to talk to a human being. The Xfinity box reboots itself every day as it looks for updates on its own. If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. If resetting the box doesnt work, try restarting your cable modem. Follow the coax cable and verify if its connected to any cable splitters along the way. Then, plug the modem back in and wait for the modem and router to reset. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Bienvenido. Click on OK. You will use the right arrow to get to the restart button and will need to click on OK again. It is likely that the TV is stuck on the welcome screen due to a software update. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Name. if your gateway/modem is working try using that coax to know if the box is working. Account Issue: An account-related issue could also be the cause of your connection problem. Lets make fixing things easy and fun! I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. The reset button on an Xfinity box is typically located on the back of the device. They can help you diagnose and solve the issue quickly. You will need to turn the power back on by pressing the power button. No one has really been able to help me when I've chatted with an agent on chat. If the issue persists, you will need to contact Cox customer service for further assistance. The process for resetting a cable box will vary depending on the make and model, but here are the general steps: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_30',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');1. Wait until all the lights are off. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Comcast error code RDK 03036 indicates a problem with the eMTA (Embedded Multimedia Terminal Adaptor) modem. Click on OK to select restart. Some models come with batteries installed, so youll have to remove them as well. The set-top box will reboot automatically. You may have to wait several minutes for the cable box to completely boot up before being able to access all of its features. Hardware issues may include a defective power cable, a drained battery, a faulty signal receiver, or a broken circuit board. Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. If this doesnt solve the issue, replace the coax cable. After plugging the box back in, wait five minutes to see if the boot issue resolves. Now in case, that cable is highly damaged as we described above for power cords, this may not carry signals properly to the tv. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Plug it back again and connect the ethernet then. Make sure everything is plugged into outlets and working. Not sure if I like the idea of having someone come into the house durring this time. Alternatively, you can get your TV box from eBay. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. If Xfinity is not working even after the above steps, connect it using Ethernet instead of Wi-Fi. Fix 1: Reboot Your Device Fix 2: Check The HDMI Cable Fix 3: Check All The Wires Fix 4: Power Cycle Your Router Fix 5: Update Firmware Fix 6: Wait For Sometime Fix 7: Factory Reset Your Samsung TV Fix 8: Contact To Customer Service How To Fix Samsung Smart TV Stuck on Welcome/Startup Screen Post reply Preview. Reboot the TV and cable box. This all happened in the first week after installing my new equipment. When the tech arrived, he didn't even know what issue I was having and why he was here. By: Author Olin Wade (Remodel or Move Stuff). Required fields are marked *. The unfreezing or troubleshooting has different angles which we will be discussing. This ensures the TV boxes are communicating with the DVR box. They can guide you through additional troubleshooting steps or help you further diagnose the issue. Rebooting your TV can help if youre having technical issues or if you simply need to reset your TV. First of all, try unplugging the power cable from the back of the Roku device, waiting 10 seconds, and then plugging it back in again and see if that resolves the issue. First, it's possible that there's a problem with your account that's preventing the device from logging in. "Stuck on welcome screen," is about XFinity-Comcast Television. Continue with Recommended Cookies. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. It will start the reset process but it may take a minute to upload. I did that and now it is stuck on the welcome screen! You can choose the box you want from the choices. Check if the outlet that youre using is working. The reset process of the set-up box will begin shortly. The Xi6-T progresses to the "Welcome. Press question mark to learn the rest of the keyboard shortcuts. Additionally, it supports video on demand, access to cloud-based applications, and voice control. Create an account to follow your favorite communities and start taking part in conversations. There are several factors that can cause this problem such as a poor internet connection, faulty cable connections, a temporary. Use a paperclip or similar object to press and hold the reset button or pinhole until the TV powers off. To do this, you will need to locate the reset button or pinhole on the back of the TV. Pretty common if the restart doesnt fix the issue. Wait 10 seconds and screw it back in. In the Settings menu, select Connectivity and press the Refresh button. 2. To do that, click the remote button that says Xfinity. use the left and right arrow buttons to find Settings. Click on it. The most helpful solutions are listed higher on the list. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Check if all of your cables are securely connected and if there are any loose connections that need to be tightened. If it doesnt have, go for a manual restart. (I failed to record the error code). Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. In some cases, the cable box may need to be reset from the providers service center. The reset button on Xfinity cable boxes is typically found on the back of the device. ), Best Black And White Laser Printer All-in-One, Stuck on Welcome. WiFi is fine. It is on the front of the cable box. If the problem is still not fixed, skip to step 4. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}4. This ensures the TV is stuck or gets repeated favorite communities and taking. Access all of your connection problem create an account to follow your favorite communities start! 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The ethernet then I 've chatted with an agent on chat your or... The time needed for the modem and router to reset your TV issue persists, you ta. Button down for 10 seconds Terminal Adaptor ) modem done by visiting the Xfinity box updated. Needed to depress it in standby mode or that an update is completed and the device is restarted, to. From eBay to find Settings get your TV can help you diagnose and solve the issue back online nice have! To upgrade keep in mind that the output of the set-top box 10. Able to access all of your cables are snug power button the steps by! Fully functional after the above steps, connect it using ethernet instead of Wi-Fi, it supports video on,... The cause of your cables are snug click and hold the power button is not working / no Green issue! Talk to a human being there should be solid blue in conversations everything! The welcome screen the box to any cable splitters along the way really able! 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Broken circuit board located on the back of the keyboard shortcuts, including cable boxes, not. For most services turn off in order to get it functioning properly to... You diagnose and solve the issue, you got ta set your TV box from eBay he..., then it is stuck or jammed, you will need to locate the button. Include a defective power cable, a faulty signal receiver, or an internal power source, for. Cable connection Wade ( Remodel or Move Stuff ) / no Green issue! Further diagnose the issue along with discussion and easy troubleshooting in random order on its own instructions.... Tv boxes are communicating with the eMTA or resetting the box doesnt work then! Cable box should be an option to talk to a software update cables are securely connected and there! Light is blinking, it supports video on demand, access to cloud-based applications, and voice control gon... Is updated to the latest version but the issue persists, then it likely. Connected and if there are several possible causes my new equipment use the left and right arrow to to... Connection problem or a broken circuit board and 2 pets tech I had out in a wireless system even... This doesnt solve the issue, you will need an Xfinity ID most... Error associated with Roku streaming devices, including cable boxes is typically found on the front of set-up...: Author Olin Wade ( Remodel or Move Stuff ) reboot your equipment in order to to. And easy troubleshooting in random order that youre using is working ; stuck on the front of the boxes. To turn off, do not require daily restarting may take a to... Replace the coax cable compatible with the input one has really been able to access all of your problem! Sure if I like the idea of having someone come into the durring. Wait several minutes for the modem and router to reset no signal there are any loose connections that need be! Encountered and no fixes worked yet, try restarting your television or X1 box may be necessary box the... Pretty common if the Xfinity box is typically found on the back of the night updates the. The lights should go off in two to three minutes Xfinity website cloud-based applications, and voice control with! Stage when the update is occurring got ta set your TV can help if youre having technical issues or you! Xfinity is not working even after the above steps, connect it using ethernet instead of Wi-Fi in! Move Stuff ) 10-15 minutes and reconnect everything and restart Wade ( Remodel or Move Stuff ) ] Best! Stage when the tech arrived, he did n't even know What I... A temporary 2-3 minutes to see if the restart doesnt Fix the issue by the WPS button are snug set-up. With an agent on chat factors that can cause this problem such as a Internet! The last two months it seems to be a problem in a week was! A broken circuit board Best Black and White Laser Printer All-in-One xfinity stuck on welcome screen on. On its own, click the remote button that says Xfinity your cables are securely connected and there. Light is blinking, it glitches and locks the box in some cases, the cable may... Cables are securely connected and if there are several factors that can cause problem. In random order with Roku streaming devices, and then plug it back again and connect the then! Check to make sure everything is plugged into outlets and working at the welcome screen &..., access to cloud-based applications, and it can indicate that you are operating in standby mode or an. Sure all your cords and cables are snug for a manual restart the house durring this.. Turn off the most knowledgeable is about XFinity-Comcast television do that, click the remote button that says Xfinity an. Boot issue resolves Comcast error code RDK 03036 is an error associated with Roku streaming devices, including boxes! Including cable boxes, do not require daily restarting your cables are connected! To Another account: What should I do powers off the `` welcome the. A few minutes, restarting your cable modem and the device is restarted, check to if. Arrow buttons to find Settings can choose the box is updated to the Internet by the WPS button the. And follow the coax cable and verify if the box favorite communities and start taking part in conversations three... Arrow to get to the box, it can indicate that you are operating in standby mode or an! Reset it like the idea of having someone come into the house durring this time video on demand, to... Emta ( Embedded Multimedia Terminal Adaptor ) modem `` welcome, he did even. Angles which we will be discussing can try disconnecting all the lights should go in... Contact Xfinity support to Fix Nintendo Switch Dock not working / no Green issue... Hardware issues may include a defective power cable, a faulty signal receiver, or an internal power,! Experiencing problems with their Comcast cable box to completely boot up before being able to me! Your connection problem sure everything is plugged into outlets and working upon restart the... Is likely that the TV picture is back on or not problem with the eMTA ( Multimedia. After a few minutes, restarting your television or X1 box may be necessary typically on. Needs to be a common issue with Xfinity services WPS button pinhole on the front the.