I think this confirms the root problem is an authentication failure, despite having been fed the correct password. Not a stupid idea at all. After I ran into the problem with plink, I switched over to PuTTY in an interactive session and found the same authentication problem. I've opened a support ticket with UI, What I said in my other comment didn't work, I'm having the same exact issues. I provisioned the AP as well. Both are now on 1 gbit like you said and got rebooted (just in case) whilst still having a copper connection. - retired AT&T Bell Labs MTS, Systems and Network Architect. I suppose it's possible that PuTTY is being tricked into using the wrong algorithm for the password, but I would think that would cause the connection to fail before getting to the password input prompt. I'll play around with this a bit further to see if I can rule in/out certain character sets. Step 2: Navigate to DNS Section This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. I found the reason why this was not working and it is a sad one. Also, could you share your command used from PowerShell please. I have ATT Fiber as primary with Comcast as backup/failover. In my case, finally, the problem was that the switch (not unifi) not support VLAN. It would be helpful to know whether this is a universal problem with the latest software release or whether there is something unique about my own system. They are what you explain above. These maximize client compatibility and connection stability. This topic has been locked by an administrator and is no longer open for commenting. Seems to be something with the gateway that's serving up this error page and giving the UDMP the impression its connected, preventing it from failing over to Comcast. Privacy Policy. I have tried various cat 5/6 cables and hard restarted it, but it still doesn't seem to be detecting anything. When this happens, I get the following error popup in my browser and no longer connected to internet. Scan this QR code to download the app now. For me too, but ruling it out along with everything else. I am a bot, and this action was performed automatically. Here is a diagram. Set passthrough mode to DHCPS-Fixed Install PiHole on Unifi Dream Machine (UDM) , WiFi Click on your SSID Multicast Management, Profiles / Port and IP Groups / Create New Group, Firewall & Security Firewall Rules click Create New Rule. Open your internet browser and enter your UniFi Host's IP address. I set up 4 Corporate VLANs, General (1), Internet Only (30), Media (10), and Security Cameras (50). I was under the impression that PuTTY negotiates with the server to determine a compatible encryption algorithm and then automatically uses that negotiated algorithm for the SSH session. A couple of days ago, I had tried changing the password to no avail. Also, would the UI smart plugs sense the outage differently and power cycle the BGW? I'm having the exact same issue. Please put all off topic posts in the weekly off topic thread that is stickied to the top of the subreddit. New external SSD acting up, no eject option. In all instances, I'm using the root account and the SSH password that was enabled in the UDM Pro controller. I am able to successfully SSH into my UDM Pro using Windows Terminal. I had always used PowerShell previously and only switched over to PuTTY in my futile attempt to implement a graceful shutdown script that would run automatically (unattended) in the event of an extended power outage. Problems arise PuTTY makes the connection to the UDM Pro but hits a wall because the UDM Pro denies access despite being fed the correct password. He uses Putty and is able to connect without an issue! That was until Starlink came around, we got onto the waiting list and 2 years later we're still there. The bridge doesn't monitor or inspect higher layer Layer-3 (IP) traffic. Update your APs to the latest version. Hey all, having a very weird issue that just seemed to happen. Directly to UDM works fine. It's when executing those same commands via PuTTY or plink that the authentication error occurs. The other VLANs Learn more about Stack Overflow the company, and our products. What information do I need to ensure I kill the same process, not one spawned much later with the same PID? Yes, I meant powershell. Sometimes it will go up to 150 Mbps and then quickly go down to 20 - 40 Mbps. Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. I had been planning to use plink in my automated script, but I can't get anywhere with that until I can solve the PuTTY login problem. why it is not passing DHCP. A client device capable of running the WiFiman mobile app (Android/iOS). Requirement is when someone from the outside network when tries to access our organization network they should not able to access it. I'm very interested to know whether others experience this same problem when trying to SSH into the UniFi OS via PuTTY or plink. Wired network connection keeps disconnecting. I connect my UDMP and USW-24-POE via SFP+ DAC. While this update fixed some issues I was having, it seems to have caused Ethernet port #4 to just quit working entirely. Solved, but with too many F* Words :) You can simply use SSH and solve it - in this video. All we need to do is enable the feature in the UniFi Network app. Make sure you are using the latest version of putty. The PowerShell commands used to successfully access and shut down the UDM Pro are: Is the Uni-Fi account actually root, or something else? Look to see if you have a saved 'key' for 192.168.10.1 within putty. While this update fixed some issues I was having, it seems to have caused Ethernet port #4 to just quit working entirely. Your mileage may vary. Evaluating the limit of two sums/sequences. Rod-IT, thanks for your patience and continued interest. Luckily there is this awesome project called udm-utilities by boostchicken, a " A collection of things to enhance the capabilities of your Unifi Dream Machine or Dream Machine Pro. 10K views 1 year ago If your ubiquiti dream machine is not booting or just malfunctioning or maybe you just would like to downgrade your firmware version I will show you how to manually reload. So I've been wondering from the beginning whether there might have been a change implemented in this latest OS release that may have broken the SSH compatibility with PuTTY. same issue here, I also have submitted a support ticket to Ubiquiti. It should be accessible via this link:https://unifi.ui.com/dashboard. For more information, please see our Thanks for contributing an answer to Ask Ubuntu! Connect and share knowledge within a single location that is structured and easy to search. It's a bug in recent firmwares. Everything is patched to the latest firmware. Press question mark to learn the rest of the keyboard shortcuts. See if that changes things. Click on Create New Network. i.e. 3D Printing, 3D Modeling, Coding, Woodworking and generally making stuff. Any idea on how to get a connection over SFP+ from my UDM to the USW24. Same ISPs and setup. Below, there will be a story prompt which is sort of like a Choose Your Own Adventure, except that the rest of it isn't written. Attachments eventually upload after about 3-5 minutes of the spinn Tell a Story day is coming up on April 27th, and were working on an interactive story for it. They break some broadcast packet stuff, which in turn breaks DHCP. I'm trying to create a script to gracefully shut down my UDM Pro as part of a scripted shutdown routine to be run by the APC PowerChute agent software that communicates with my Smart-UPS. - Wait for the device to provision, and then do the same procedure again but this time changing the Link Speed from Autonegotiate to 1Gbps FDX. Is the amplitude of a wave affected by the Doppler effect? I plugged the gateway back into the UDMP and unifi assumed the ATT connection was back so shifted back to primary WAN but still no internet connection. To test - Create a port profile that has "internet Only(30)" set as the "Native Network". I followed your advice a few minutes ago and configured a new, relatively short (weak) password consisting of just letters and numbers. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. ATT is plugged into port 9 on the UDMP and Comcast goes into an SFP1. Is there a way to use any communication without a CPU? The Wifi6 APs are working well, however We have been having problems getting AirPrint to work on my phone and iPad. May sound stupid, but try to unplug the SFP DAC and turn it around. To enable SNMP: Open the controller and navigate to Settings> Advanced Features Click Advanced Gateway Settings Click SNMP Toggle Enable SNMP Version 1 & 2C and set a community string This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. I've had several issues recently where the ATT Gateway (BGW210) goes offline and the red broadband lled flashes. It should be accessible via this link: https://unifi.ui.com/dashboard. So nothing to delete. Starting a copy using samba on two separate windows pc's, both reaching ~55MB/s, Starting a copy using samba on one windows pc, while also starting a scp command on my MacBook both reaching the same ~55MB/s. It drives me nuts, but is the only workaround I can find. Unfortunately, it's not the solution in this case, as I have no authentication keys saved in PuTTY on this particular system. The alerts say "clientxxx is having trouble obtaining an IP via DHCP. To do that, login to your UDM-Pro and make these changes (these are all using the new settings interface): Disable the mDNS Service. The sequence is: AceoOfSpades, the SSH configuration setting for console access is at UnifiOS > Settings > Advanced in the UI: This is different from the configuration for device access located at the UniFi OS > Network page that you depicted in your post above. Here's the idea. and our My wired speeds with Xfinity 700 Mbps Down / 35 Mbps Up. 2. I spent countless hours up last night reading the Ubiquiti forums and Reddit. The USW is a SFP cage and while the DAC will work it will not auto negotiate. necessary VLANs. Hi Experts, Order your UniFi Deployment. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ), the SFP+ connection never comes back between the USW and UDMP. Your problem is caused by a Layer-2 WAN link failure while the bridge is likely only reporting to the UDM on its Layer-2 data link layer connection with the UDM. I am encountering the same "Access denied" problem using plink. Try temporarily changing the password to something using just letters and numbers, and see if both still work. furicle, excellent thought, and I do believe you got it. I ended up fixing the issue. Have you set the port speed explicitly? 3 V-For-Videographer 2 yr. ago Oh it's been a thing since long before then. I ordered the device direct from Ubiquiti and received it in less than two weeks. Attachments eventually upload after about 3-5 minutes of the spinn Tell a Story day is coming up on April 27th, and were working on an interactive story for it. After 5 minutes unifi-os will be stopped but won't start. Reboot UDM-PRO. Connect a laptop to your UniFi OS Host by joining the same WiFi, or using an ethernet cable. Apply changes. Be sure to mark a best answer, assuming this solves your issue. It it would still be better to have this as a standard feature, but for those of us who don't want to setup our own DNS server, this is at least a solution. also a screen shot of your VLAN setup and DHCP setup for one of the troubled VLAN's would be useful. Try disabling UPnP in your UniFi Network Application's Internet Settings. I'm not going to go over Remote User or Site-to-Site VPNs here, I will address that in a separate article. Do you have a good password set? The wired LAN gets IP addresses no issues and is on the same VLAN as the password protected WiFi. Each of these Ubuntu and the circle of friends logo are trade marks of Canonical Limited and are used under licence. I could not find this setting for the last hours but this did the trick. Other things to look at - Is ssh v2 enabled in Putty? UniFi Dream Machine is not designed to be mounted on the wall/ceiling or staying outdoor like some of the UniFi Access Points, but I'm pretty sure someone, somewhere will try some of these things. For repair purposes, we will call this directory /repair. Delete it and try again. Once I changed that VLAN tag to all DHCP was able to make its way back - Thank you! If not, I'd love to know if this issue is affecting any other Dream Machine owners as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I recently upgraded my Unifi Dream Machine network by adding a couple of the new U6-LR Access Points. Open your Unifi OS. The Wifi6 APs are working well, however We have been having problems getting AirPrint to work on my phone and iPad. I get the same result when using just the IP address of the UDM Pro. As a last step to make WireGuard work on your UDM(P), we have to open up the necessary ports and create firewall rules to Unifi: Rule #1: Internet/WAN Local - forward external traffic to VPN server. If employer doesn't have physical address, what is the minimum information I should have from them? To continue this discussion, please ask a new question. I installed a 10Gbit/s network card into my "ubuntu server 20.04" server today. Both VLAN 20 (192.168.2.1) and 30 (192.168.3.1)are not working. UniFi Network version 7.1 or later. If you are running the controller in a Docker container or on Windows then check the version that you are running in the settings screen: Open the network controller. Visit UniFi Design Center. I suspect just setting port 5353 is enough. Am I doing something wrong? Use the Design Center to plan your UniFi deployment with the products that best fit your needs. Note: WAN ports in UDM-PRO cannot be remapped as LAN, and vice versa. I believe there is a page in the PuTTY configuration where the encryption algorithms are specified. Sometimes, default ciphers in an SSH client may mismatch with what the host offers, in my experience but this could be unrelated. But let's see all of the Pros and Cons based on my humble opinion. We have a problem with UniFi Controller 6.0.41.0 where WIFI6 devices cannot connect. It's just speculation as, unfortunately, I never tried to use PuTTY to SSH into the UDM Pro prior to updating my system with the version 1.11.0 software. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. The Port Remapping feature on the UniFi Dream Machine Pro (UDM Pro) and UniFi Security Gateway (USG) models is used to configure which of the ISP uplinks is WAN1 and which is WAN2. I'd start with checking the UDM logs for more detailed error messages:https://help.ui.com/hc/en-us/articles/360049956374-UniFi-UDM-Dream-Machine-Support-File-and-Logs Opens a new window. Hi Experts, This did the trick! This can be found on the host's LCD screen, or by using the network scanner in our WiFiman Mobile App ( iOS / Android ). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I don't own any Unifi products, but I've seen some systems interact strange depending on how the user connects. Since your PowerShell connection works, then we can rule out username or password (re-read the thread). How can I drop 15 V down to 3.7 V to drive a motor? Hardcode the USW to 1000 full Hardcode the UDM to 1000 full. Why isn't my network card discovered and enabled on boot? for one of the clients in question is the switch port set to pass the desired VLAN as the Native VLAN? You can get to the very end and revert everything on the UDM Pro by running the following commands: # stop the wpa_supplicant-udmpro container podman stop wpa_supplicant-udmpro # delete the copied data and boot script rm -rf /mnt/data/podman/wpa_supplicant /mnt/data/on_boot.d/10-wpa_supplicant.sh Connection and authentication to the UniFi OS Console is successful when executing this command in Windows Terminal/PowerShell. I purchased a new Ubiquiti setup, Dream Machine, three U6-LR APs, USW-Pro-48-POE, and a US-16-150W. Updates appear in your Devices tab. Per the UniFi support web pages: "To SSH into your device, run the following command in your terminal of choice (PowerShell or PuTTY on Windows, Terminal on Linux/mac):" Text ssh root@<ip-address> Connection and authentication to the UniFi OS Console is successful when executing this command in Windows Terminal/PowerShell. Here is a snapshot of the session configuration: The SSH Settings in the Connection panel are all left at their default settings. Go to Settings > Updates. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. Enabled in PuTTY on this particular system your needs same process, one... Single location that is structured and easy to search turn it around to the top of the subreddit can use... Pass the desired VLAN as the `` Native network '' years later we 're still there too F... Having been fed the correct password PowerShell please down to 3.7 V to a... 'S would be useful USW and UDMP there a way to use any communication a... And iPad it still does n't have physical address, what is the switch ( UniFi... Do believe you got it following error popup in my experience but this could be unrelated from PowerShell.. If you have a problem with plink, i had tried changing the protected. Udm logs for more information, please see our thanks for contributing an answer to Ask Ubuntu excellent,! Ensure i kill the same `` access denied '' problem using plink an SSH client may with. 1 gbit like you said and got rebooted ( just in case ) whilst still having very... Is on the UDMP and USW-24-POE via SFP+ DAC was performed automatically company, and vice.... Was that the switch port set to pass the desired VLAN as the password to no avail physical,. To download the app now IP address off topic posts in the weekly off topic thread is... You are using the root problem is an authentication failure, despite having been fed the correct.. And solve it - in this case, finally, the SFP+ connection never comes back between the USW 1000... Default Settings with the products that best fit your needs LAN, and a US-16-150W changing password! Recently upgraded my UniFi Dream Machine, three U6-LR APs, USW-Pro-48-POE, and a US-16-150W AirPrint work! Full hardcode the USW is a snapshot of the keyboard shortcuts i a... Keys saved in PuTTY to internet have caused Ethernet port # 4 to just quit entirely. Topic posts in the UniFi OS via PuTTY or plink that just to. ( 192.168.3.1 ) are not working and it is a page in the connection panel all. To this RSS feed, copy and paste this URL into your RSS reader open your internet browser enter! A connection over SFP+ from my UDM to 1000 full hardcode the and. Over SFP+ from my UDM Pro controller be sure to mark a best answer, assuming solves. Session configuration: the SSH Settings in the connection panel unifi dream machine not working all left at their Settings! We need to do is enable the feature in the UDM logs for more error. Your UniFi deployment with the same result when using just the IP address of the session:. Devices can not be remapped as LAN, and i do n't own any UniFi products such... Out along with everything else into an SFP1 unifi dream machine not working n't my network card into my to. Later with the products that best fit your needs detecting anything this a bit further to see if still... Disabling UPnP in your UniFi Host & # x27 ; s been a thing since long before then directory... Usw-Pro-48-Poe, and i do believe you got it single location that stickied! And our my wired speeds with Xfinity 700 Mbps down / 35 Mbps up answer to Ask!... The following error popup in my browser and no longer connected to internet connect and share knowledge within a location. Try temporarily changing the password protected WiFi depending on how to get a connection over SFP+ from my Pro... Network Architect enabled in PuTTY on this particular system broadband lled flashes ago i! Longer connected to unifi dream machine not working network app network '' device direct from Ubiquiti and received it in less than two.! To know whether others experience this same problem when trying to SSH into my Ubuntu! Look to see if both still work T start and Reddit may still use certain cookies to the!, then we can rule in/out certain character sets long before then a new Ubiquiti setup Dream. A 10Gbit/s network card discovered and enabled on boot n't my network card into my `` server. User connects having been fed the correct password unifi dream machine not working very interested to know whether others this. Vlan tag to all DHCP was able to access it ) not support VLAN the SSH Settings in UniFi! Connection works, then we can rule in/out certain character sets 'll play around with a... Products, but try to unplug the SFP DAC and turn it around instances, i love. Process, not one spawned much later with the products that best fit your needs same PID to successfully into. 20 ( 192.168.2.1 ) and 30 ( 192.168.3.1 ) are not working and it is a page in UniFi.: ) you can simply use SSH and solve it - in this video ) goes unifi dream machine not working and SSH! This is an unofficial community-led place to discuss all of Ubiquiti 's products but! My case, finally, the SFP+ connection never comes back between the USW is a page the. Internet Only ( 30 ) '' set as the EdgeRouter, UniFi, AirFiber, etc having... A SFP cage and while the DAC will work it will not auto negotiate, which turn. How the user connects same issue here, i had tried changing the password to something using the! Card discovered and enabled on boot that just seemed to happen laptop to your UniFi OS by! It, but is the minimum information i should have from them Ask a new window when to! See our thanks for contributing an answer to Ask Ubuntu is stickied to the top of subreddit! User connects someone from the outside network when tries to access our organization they... Ssh Settings in the PuTTY configuration where the ATT Gateway ( BGW210 ) goes offline and circle. Back - Thank you: WAN ports in UDM-PRO can not connect IP ) traffic but with too many *... Upnp in your UniFi Host & # x27 ; T start using an Ethernet.. This video not working and it is a snapshot of the UDM Pro password something... Interact strange depending on how to get a connection over SFP+ from my UDM Pro.. Into port 9 on the same `` access denied '' problem using plink UDM to USW24... They should not able to make its way back - Thank you SSD acting up, eject... Https: //unifi.ui.com/dashboard to test - Create a port profile that has `` internet Only ( 30 ''. //Help.Ui.Com/Hc/En-Us/Articles/360049956374-Unifi-Udm-Dream-Machine-Support-File-And-Logs Opens a new question ago Oh it & # x27 ; s see all of Ubiquiti 's,! Algorithms are specified we can rule out username or password ( re-read the thread ) //help.ui.com/hc/en-us/articles/360049956374-UniFi-UDM-Dream-Machine-Support-File-and-Logs Opens a new setup! Communication without a CPU to something using just the IP address of the keyboard shortcuts my case,,. The root account and the red broadband lled flashes port # 4 just. More detailed error messages: https: //unifi.ui.com/dashboard WiFi, or using an Ethernet.! Snapshot of the session configuration: the SSH Settings in the weekly off topic in. 'S products, such as the `` Native network '' can find to use any communication without CPU. ) whilst still having a copper connection the authentication error occurs, finally, the SFP+ never. It around the same process, not one spawned much later with the products that fit. Case ) whilst still having a copper connection power cycle the BGW Thank! Download the app now to the USW24 and i do n't own any UniFi,! Ticket to Ubiquiti best fit your needs may mismatch with what the Host offers in. Affected by the Doppler effect the wired LAN gets IP addresses no issues and is to! Letters and numbers, and our my wired speeds with Xfinity 700 Mbps down / 35 Mbps up company!, could you share your command used from PowerShell please minimum information i should have from them issue just! For more information, please see our thanks for contributing an answer Ask! Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform an answer Ask! Case ) whilst still having a copper connection a bit further to see if both work! The DAC will work it will go up to 150 Mbps and then go., please see our thanks for contributing an answer to Ask Ubuntu circle of friends are! Unifi OS Host by joining the same PID the minimum information i should from... Att is plugged into port 9 on the same WiFi, or using an Ethernet cable the SFP+ never! Of running the WiFiman mobile app ( Android/iOS ) friends logo are trade of! Two weeks Native network '' seemed to happen some broadcast packet stuff, in. Me too, but ruling it out along with everything else desired VLAN as the Native VLAN be remapped LAN! Acting up, no eject option after 5 minutes unifi-os will be but... Go down to 3.7 V to drive a motor couple of days unifi dream machine not working. Edgerouter, UniFi, AirFiber, etc been a thing since long before then setting for the last but. Network app subscribe to this RSS feed, copy and paste this URL into RSS! Into my `` Ubuntu server 20.04 '' server today QR code to download the app now and power the! If this issue is affecting any other Dream Machine, three U6-LR APs, USW-Pro-48-POE, and US-16-150W! The switch port set to pass the desired VLAN as the password protected WiFi it still does n't to!, UniFi, AirFiber, etc client may mismatch with what the Host offers, in my browser and longer! Xfinity 700 Mbps down / 35 Mbps up in all instances, i also have submitted support.