Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. It's now Oct. 27. For months before speaking to her I repeatedly tried getting help while enduring all the madness as a dissatisfied customer with subpar manufactured furniture from Ashley DSG sitting in my home those several months. Now, you can see how La-Z-Boy and Ashley Furniture have their advantages and disadvantages. We have asked for a replacement but want to do a different couch and you have to jump through hoops with no satisfaction. YOU HAVE TAKEN A LOAD OFF MY SHOULDERS!! Update: it's 1/21, two months after placing my huge order. Now they tell me I'm STUCK with it all! I have wasted more than 10 hours of my time sitting around waiting on deliveries that were confirmed & yet magically never happened. After thinking about it, I may have gone back for one of the pieces, but because they made me so uncomfortable, I decided to purchase elsewhere. The pros: Both name-brand and budget-friendly mattress brands offered. She listened to my wants, needs and budget. Design your space from the comfort of your home. You may best know Anthropologie for its floaty prairie dresses and bohemian jewelry, but the brand has an equally covetable line of furniture. The delivery time online would have only added two extra days. so what am i suppose to do??? I felt great leaving there. We opted to lump all items together. Even the day my boyfriend and I actually decided to purchase pieces for our new home, still good customer servicetook over four hours from start to finish but still ok none the less. When we received the dresser we noticed a horrible smell. Ashley Homestore ranks 783rd among Furniture sites. Ashley is a retail chain with a variety of signature home furniture, dcor, and accessories. It's been 7 days since they didn't deliver my couch and (despite calling REPEATEDLY) and now I'm told it'll be at least 7-10 more days until I get my money back. Which has an estimated delivery date for after Thanksgiving. LOL! Terrible experience, we will not ever return. I was greeted upon entrance into the store with a smile and so many choices. He looked and then concluded that he had no idea. But we liked the furniture, and the sales person said that kind of delay was the case with all furniture dealers. I will complement the delivery men. After shopping months for a new Livingroom set, late August 2021 we found the perfect set at Ashley's. What in the world?! .. At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits. She was supposed to get back with us the next day. My 80 year mother needed a recliner chair. Emotionally traumatic experience I wouldn't wish on anyone. Now we are beginning of October 2020 and I am still without one piece of my sectional. It was said that it was on its way. Will NEVER shop with Ashley again. We find this amazing all wood bed on sale at Ashleys, our sales person Brandon was super flustered, didn't really know what he was doing, and had to ask for a manager constantly. We take pride in providing your family with furniture intended to create a home filled with comfort and love. When they came to deliver the bed, the mattress was not on the truck. However, the table and four of the chairs were very unleveled, also there was slight wood damage underneath one side of the table with sharp tacks left sticking out underneath all four sides. My mother bought a nice looking 6 place dining room set from the showroom. Finally, I received a date for the FiRST replacement set to be delivered and once again the furniture arrived, DAMAGED. Since David my husband got promoted to his job which is s. Does anyone know if you are able to finagle prices with Steinhafel's, Ashley, or Slumberland? I made tens of phone calls to get it fixed, exchanged, seems like no one care to take responsibility from customer service to store manager Had I read these poor reviews before buying my stuff I would have never ever stepped into this store BAD SERVICE! We have called and asked if we had put the springs together right, it's good. If they did it to me, theyll do it to you. Then tells me, it is back ordered as well until 1/7/20 but at least this way, it's not up for grabs by the next purchaser!! I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). Beyond unacceptable. So they tell me the swap will take place 12/17, a whole month later from date of purchase! This chair is my life line. At La-Z-Boy Home Furnishings & Dcor, another major benefit youll receive when your furniture is delivered is that it has already been unpackaged, assembled and quality checked. One employee straight lied to me. All the items were delivered to our house. From that day forward anytime, I called and tried to get information on where my furniture was, they did not know, they have no control over shipping, blah blah blah. #2 Sectionals & Sofas. Called salesperson who referred me to an office manager who texted that she would turn in a service order for technician. BYE BYE. I thought to myself, I must let their headquarter know what is going on so I decided to call. Purchased a bed from Ashley went to assemble the bed and didnt have the bolts. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. Everything was so rude. They gave me the very best price for the bedroom set I purchased. The sofa is nice, as I'm getting it piece by piece. On August 9 2019, me and my wife decided we wanted to stop by Ashley Home Store in Emerville Ca to look a matresses and bed frames bacause we seen this store had good reviews. Learn from my mistake. We have yet since the 1st insident received a call back. However, this may not mean Ashley Furniture offers a higher quality product or service. Learn more about the Free Design Service through La-Z-Boy. Specialties: Slumberland Pierre is a part of the Slumberland family of home furniture and mattress stores. Crate & Barrel is one of the more popular and well-known home brands, with a dizzying array of decor and furniture. Personally, I like the way it looks, and again, I think the quality is fine for the price point. There products are garbage, there customer service is horrible l, and their employees are out to make a quick buck off of you.. What happened to customer service and quality manufacturing? Melinda said we could get reimbursed for delivery, as the mistake wasn't ours & we weren't the angry customers. Within two years, I purchased a recliner (not from Ashley) because the sofa was unusable. I am absolutely appalled by the way this store has treated us. I received the form, completed it, took the required pictures, sent it in, and waited Ugh All because of terrible terrible service. IF I COULD GIVE THIS ZERO STARS I WOULD. We argued it was Ashley actually violated the contract since the delivered products were defective, thus should not charge customers for the delivery fees and should absorb the cost itself. The only points I can commend are that the customer service person I spoke to and the person at the distribution center were helpful. We are so livid about this whole customer service sh*t! Purchased power recliner in February. Pilling and the fabric is literally hanging on threads and looks as it is shredded. Slumber Search is supported by readers. After his evaluation, I was then transferred back to CS, who agreed to exchange desk, because I was not satisfied with product, "who wants a new desk with holes in it that cost $100s of dollars"? and our They said the soonest available date was two weeks later and is frustrating as it was I said OK Cuz there was nothing else I could do at that point. She does not help and tells us that her regional manager: Frank will call us. It keeps going from bad to worse with each breath I take. We had purchased a couch from here back in October, which was delivered in a timely fashion. What good is a bed without a mattress. The staff here are fantastic, and really know their stuff when it comes to finding the perfect mattress for you. For a disabled Sr. THE RAILS WERE THE WRONG ONES!!!! The stools are also quite comfy, and I love that they are included. 2022-2023 Slumber Search $1,000 Scholarship, My family and I were in need of a new sectional, Whoa - so I stopped into this furniture store in search of a couch, Please wait 7 weeks for you to get your furniture, Me and my family had the worst experience, I wish I could give this horrible store zero, My experience at Ashley's was super awesome, Worst experience while shopping for furniture, I would like to share my buying experience, You will NOT get your furniture delivered, We had such a good experience at Ashley Home Store, Just came in a purchased a kitchen and family room set, Took from early October until almost Christmas, Just recently buying a house I had a lot on my mind, This is the worst customer experience store, Right now I will say with confidence and experience, I would like to share my sofa buying experience, We went in Ashley HomeStore to get new set of couches, This has been the worst furniture buying experience, You can find the exactly same furnitures at the outlet stores, We walked in on an afternoon and the experience was terrible, I have purchased several pieces of furniture over the past two years, What started out with a two piece couch set, We went there to purchase a bedroom outfit, The worst furniture store in the tri-state area, The absolute worst furniture experience of my life, I stopped here looking for bedroom furniture, This is our second time purchasing furniture, Don't let them talk you into their warranty services. Waited 2 wks to get a delivery for a Saturday. She is amazing and made the experience wonderful!!! Still sitting in the wearhouse in New Braunfels. Exclusions and restrictions may apply. Out of 6 pieces, between 3 deliveries, 2 have been undamaged, and assembled correctly. Another point Ashley needs to seriously evaluate is "If you can't deliver on full paid orders in less than EIGHT WEEKS, then STOP having SALES EVENTS!!!!!! Finally issued order and I had to wait 2 weeks for technician. Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase. On display are only bases with legs. Thank you so much for the service and we will return again upon redecoration our living room, Horrible customer service in store. I will never buy from them again. PAUSEDECEMBER?? The quality was amazing and the prices felt right if not, very reasonable. The pros: Wide array of designs for a wide array of prices. I am now approximately 3 weeks out from the initial delivery date & have yet to see my furniture. On its website, customers can shop by category and sort the selection based on price, rating, material, style, features, color and size. It is not Wear and tear. Really makes everything feel so cheap. And she has the audacity to click the HOLD button on me while I was talk to her! Obviously the quality of these couches is horrible and Ashley does not want to help. Share this comparison via Gmail or Facebook. Styles range from clean and classic furniture to accent pieces with sumptuous and intricate designs. We came this afternoon (left 5 minutes ago) basically ready to hand over cash to the next salesperson in sight and walk away with a myriad of furniture that we peeped online. I tried to cancel my order with the receptionist who explained that only a manager can cancel orders. two people from their office confirmed that i was gonna get my delivery today only to find out that i will be sleeping on the floor without the beds and mattresses that we had anticipated to be delivered today!!! This was given to my wife and she was asked by the delivery men to please "sign here.") They just keep giving me the run around and keep sending this guy to my house and nothing ever gets fit. When you call Ashley furniture they said is not they problem anymore and refer you to the protection plan company who dont want to anything to fix the problems we have with sectional, a customer service rep even hang up on us when we were complaining about it. We do not have indoor pets. We call over and over to be given an estimated delivery date, and then we never hear from them. When she lifted the cushion there was velcro on the reverse side. We have tried several times to talk to the store manager Corey. Early 2020 the padding under the fabric of the non removable cushions started shifting and the sofas squeaked when reclining. I have emailed and called over and over to get a conclusion but they keep giving me the runaround or don't get back to me at all. Anyone who is disabled will be lied to and screwed because now I have to pay someone to get this thing in my house because they refuse to take it back after it should have NEVER been delivered! What was she going to sleep on? Let me put it this way I pretty much had my bed paid off before Ashley ever brought it to me. For example, CoasterEveryday marries form and function into quality furniture designs, while CoasterElevations emphasizes premium designs and materials to create casual but luxurious rooms. They are truly trying to strong arm me but I am not going to buy something when I know that eventually its going to fall apart. There are tons of ways to customize the sofa of your choosing, whether you want a sectional and ottoman or just a loveseat. The chair support is broken down. Annette jumped right in helping and guiding more than I had hoped for. After they got the couch into the house and room, one man primarily put it together and afterward when he opened it to show the ease in which the bed could be pulled out, I saw a loose piece of metal object and I asked what it was and where did it supposedly go. I purchased two reclining sofas May 2019. You don't have the schedule ? I appreciated him being open and honest at first however this warranty is not needed. Tried to call several times to resolve issue and spent over an hour on hold. They had a repair man come out to look at and see if he could repair it or replace it. The home store and warehouse both play games and blame each other for mistakes. He then proceeds to whip out the calculator and tell us the price will be x per month over the course of several years. We found Head Board was damaged inside the package. She is surrounded by lions, tigers and bears namely Melinda - salesperson at MS store, Wyatt and Jackie -managers at MS stores, Sharon ** - escalation manager, Dominique ** - GRT triage, just to name a few. Defective product with no ownership of the quality !!!! $3K. The guys finally arrived (HOMDE AND JOHN STEVEN) reeking of marijuana. The issues was that the delivery was scheduled for 12/7 and the two delivery guys was unable to deliver into our foyer since the ceiling was not high enough. Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! We'll repair it or replace it The Best Travel Vests With Pockets for Women & Men + $150 Gift Card Giveaway! She called a few months after the purchase and was told it would cost her more money to exchange it. The guy refused to put on booties over his shoes and after rolling his eyes, huffing and puffing he finally agreed tobut why? It could fall over onto me while i sleep. I bought a living room set and a bed frame, and both orders were a nightmare. The furniture did not work as advertised. This sofa table from Slumberland was the right size and matched our basement perfectly. We lost 2 days of our 7 day vacation waiting around for these clowns. MONTHS. we went to the store in Mesquite Texas. This allows you to get a great deal on furniture year-round. He asked me if I was buying anything. The original board was glued to the frame and them stapled. I was actually told by the service rep that salespeople lie and I should never believe them! There were 2 bar codes, neither were correct. Luckily, theres a wide range of furniture brands to suit most every design style, from timeless and traditional to clean and modern. AKA try to get the sale After, I made a big purchase is when everything went downhill. Our request was once again denied so we canceled the rest of the order. This one from Slumberland was much more affordable and looks just as nice. coffee table and two end tables each weighing 85lbs. We told customer service, if what we said was not true, then why would we call them within 5 minutes after delivery? They re-ordered and I was told delivery would be 12/24/19 but of course, that didn't happen. Do not buy anything from Ashely and do not purchase protection plan because they will find ways to not honor it and decline claims citing normal wear/tear, and product is not up to standard. Had no idea was going on. Just don't EVER shop here. Then receiving the product, damaged, working with CS for a resolution to get a non-damaged product, nearly 5 months later can be, this is TOTALLY UNACCEPTABLE. Which is kind of understandable, but asked how compensation for not our mistake would be made up. I will never do business with this company again! Not only can you shop for your kitchen, dining room, living room, bedroom, home office, and. This is an overdue review, long story short I came into the store with my roommates during President's Day , we chose a couch and when it got delivered (2weeks) it didn't fit up our stairs so we had no choice but to send it back and go back to the store for a reselection. What to Pack for Turks and Caicos in 2023 for Men & Women, 45 Top Designer Brands in 2023 for Clothing, Bags, Shoes, & Jewelry. I told him not today there is a storm outside I would like to just use the restroom. Even though Consumer Affairs site says they offer 30 day returns, I was told NO RETURNS. We were desperate for a quick exchange as we expected family, so Evelyn made a great deal. I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. Ask them to overnight the hardware and was told they couldnt do it, said the would ship 7 to 10 days. So they transfer me to the Tigard, OR store and the manager lets me know that I can cancel my order and get all my money back if that's what I want to do. Yes this was my experience I just want to put out there buyer beware. They came the next day after placing my order and everything was in good condition and they came in the delivery window promised. I said okay I will put the slats back. They refused to give my money back or credit my card for the $1700. I will never buy from Ashley furniture as long as I live. Account for handrails and lights within the elevator, as they cannot . Upgrades to a memory foam sleeper for the sofa- thickness and comfort level are comparable to a regular mattress. When I called about this issue, no one knew what to do in customer service. No delivery issues, delivered on time. No one was willing to come out to our home to take a look at it. First of all they said you had 90 days to sleep on mattress if you didnt like it you could return it with money back. for the sofa, and had to wait a week to have it delivered. I repeatedly requested repairs and/or replacements to my furniture, but no repairs or replacements were being made. Because she picked up the item, Ashley furniture store manager refuses to refund her money. How ridiculous! Read the Reviews FIRST before purchasing! Refund my money Ashley Furniture. I ordered the Queen Sleigh bed & mattress set, put it together slept in it maybe 3 times & 1 adult extra activity. I was then transferred to the manager to assist with cancelling my order. So if you're planning to buy from Ashley please rethink that decision and go elsewhere Ashley is an overpriced discount store that will gladly take your money and then hang you out to dry. We shopped in June as soon as the stores opened and found a couch and chair that we ordered. They referred us to customer service which was dealing with India and they directed us back to the local store that directed us back to India. Definitely recommend you all to get your home furnishings from this location. So Ron store manager and Nakisha worked together to give us a good deal. On Jan. 13th a technician arrived and stated the table and chairs were to unleveled to be repaired and would have to be returned back to the factory stating it was a manufacturer error and that I would be receiving a call from custom service within 24 to 48 hours for exchange. Now it is scheduled for the 1 of February. My family and I were in need of a new sectional and decided to purchase one from Ashley home store after searching on the website for a day or two my wife suggested we head over to the nearest store to check out the inventory. "Its on the truck" no delivery. I get different answers that Manufacture manager is on vacation, someone die in his family, he is out for business trip, he is F. sick and cannot pick calls, he was busy when support call the manufacture. Within the three months a technician had to come and fix the padding on the foot rest and tighten the frame. Technician indicated I needed a new cover but I questioned that was not the problem. very poor customer service by HQ anf local store. They wasted my time and got my hopes up for no reason. Came here and spent $1100 on a couch set. Here arefive more reasonswhy you should work with one of the talented interior designers at La-Z-Boy. Scheduled deliveries for replacement were often cancelled, ten plus cancellations! THEY ARE THE WORST COMPANY EVER AND GBS INSURANCE COMPANY RIPS YOU OFF TOLD ME FOR MONTHS THEY WOULD COVER A TEAR IN MY COUCH NOW THEY REFUSE ,LYING TO PPL WAY TO EXSPENSIVE DONT BUY FROM THEM THEY RIP YOU OFF AND LIE TOO YOU. Recheduled for the 27th. Over a week now and still dont have bolts. Came home from work notice bed had brokethe 1 skinny slack broke in the middle & the other 2 the leg came apart from the slacks that held them up,which broke the sides that they were screwed in. I received a call advising the date changed to November 20th. Worst furniture experience I've ever had! Not only that, there are NO PRE-DRILLED holes TO attach them. Shayla then asked us how our mattress is doing We told her it was about 15 years old. They never called so I had to repeatedly call them. Long story short, they lost a sale and we found another sectional elsewhere (that didn't come with tables). Donated our existing sofa to get ready for the new one. I bring the furniture to the store angrily. Extremely Happy with my two night stands! They may have competitive prices, but if you can't get what you paid for, the real cost is much higher. There's no communication between the store and their warehouse which makes things 100 times worse. Now, this took face-timing a coworker to issue a simple refund. I placed a 2nd called on 12/13 and spoke to a rude ass bok pau. especially if it is on sale. On Tuesday, I waited anticipating the delivery of my desk. I should have known what they were saying was to good to be true. Price Range: $ to $$ What To Buy: Weathered Natural Wood Everett Console Table$399.99 and Distressed Wood Bistro Counter Stool$199.99. I went to the financing department to inquire. I was fine with that as I understand Covid situation. Ashley Furniture HomeStore has committed massive fraud in my community. Ive seen a lot of complaints about this company on line. They had a guy who came and over stuffed it. Our mission is to improve the life of each customer and strengthen our communities by providing personalized sleep and. Many of La-Z-Boys complaints are due to supply chain delays and coordinating delivery times. So after few attempts it was not going to happens. Wednesday the delivery set the mattress on the bed and told her to let it open up and not to use it for 24-72 hours. Strathmore Dark Sienna Leather Bench Review, Terracotta Botella Picuda Travertine Medium Long Neck Floor Vase Review, Urban Icon Black Sofa Table and 3 Stools Review. Of course, I called to get to the bottom of it and the manager knew what she tried to pull. The back on the other part of the set is loose. After buying our Lounge and Arm Chairs and waiting 4 months we received our Furniture. Dining table chair backs and cushions started coming apart and chairs definitely aren't real wood (although it was their top of line and looks are beautiful in store, so my fault for not truly inspecting quality in store of chairs since table SEEMED sturdy). However, we trusted his abilities to understand the difference between regular bedrails and raised platform bedrails (we were getting storage under the bed, so the rails needed to be raised). Ashley of course showed no empathy, no interest in reimbursing me for the night I spent in the hotel and no sense of urgency to get the tech out to me to fix the bed. We will call you when we get it. Whether youre decorating your bedroom or living room, youll have plenty of options at Anthropologie in a range of decor styles, from mid-century to contemporary to vintage-chic. 3. And it looks just as good, if not better, in person! 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