Evga G+1300 Psu. having used their MyBookLive for years. Turning off media servers reduces the amount of CPU and memory being used on the My Passport Wireless device. From there you can change a number of parameters including what happens when you insert a USB stick (or a DSLR camera or another external hard drive) or an SD card. USB 2.0 also provides added compatibility, so youre able to charge your favorite USB devices. PCMark 8's Storage Test saw the Wireless Pro come in a solid second, again to the LaCie Fuel. in need. Under the Automatic Update section, select Check for Update. It consumes an average of 2W in read/write mode and 0.7W when idle. Weve partnered with Ontrack to provide protection for routine and extreme data loss scenarios such as drive failure, viruses, and software issues. Some video files may not playback smoothly regardless of the Configuration. Your subscription has been confirmed. have reconnected the router as the network SSID, instead of However, the battery level may not be at 100% when you take it out of the box as it may have been in transit or on the shelf for a significant length of time. Otherwise, I would say your unit is DOA. Go to your web browser (i.e. Glitchy experiences, even after a WD firmware update. Thank you, your quote request has been submitted. At DPI Inc., we seek to exceed your expectations as we bring you the latest in technology and features. These files ranged in size from to 2MB to 8MB. closer to the router, however with it working ok on my desktop, Start. If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. problems connecting to my wifi printer, and found that my home Use My Passport Wireless Pro as a portable media server and wirelessly stream media to a Smart TV, smartphone, or any other supported device with Plex. Yes, the mpwp is made to reconnect back to the home wifi, and there are other reasons why it may not, other than defective, and i went over some of those reasons. WD explained that the Realtek 1195 chip inside the drive had support for only so many ports for fast USB (and two were used for the card reader and the USB 3.0 direct-attached connection). Trademarks. manually on the dashboard, WIFI tab, everything then fell in If so, disconnect MPWP from USB of computer and press power.button until wireless LED is on and power LED blinks. An SD card slot is located on one side and two square buttons one for power and the other one for accessing the SD card are located on the other, alongside a flat USB 3.0 connector and a standard USB 2.0 host port. Im guessing there should be a WDWP file system ? Network SSID back to the router, and entered the router SSID My Cloud EX4100. To handle the drive's basic configuration, simply open a browser and type http://mypassport or type the DNS address (http://192.168.60.1) as found in the manual to get started on a PC. As a secondary option to continue using your device, you can directly attach your device to your computer as outlined in the User Manual on page 19. Limitations apply. 2X 2TB samsung 980 pro. Turn OFF WiFi Networks. for best reception of MPW signal. Something that would have solved the problem much Connect computer to the My Passport Wireless Pro Wi-Fi network. A My Passport Wireless Pro can be reset by physically using the Power and WPS buttons, or restored through the Dashboard. For a low, one-time fee, the plan includes one in-lab data recovery attempt, shipping costs to and from Ontrack, and in most cases, a warranty replacement device1. We strongly advise you to install the WD apps on the Wireless Pro (Backup and Access). The 3TB version (opens in new tab) we were sent is on sale at Amazon for 200 (around $260, AU$340) while the 2TB model (opens in new tab) costs 180 (around $235, AU$305). But what good is a file transfer if it takes too long, or you can't easily view and confirm that everything successfully transferred? - Create a folder on the SD card named "update". Or, I want to add a new location to my account. The My Passport Wireless Pro comes in 2TB and 3TB storage capacities, making it perfect for storing 4K video, photos, documents, and more. The drive came with a 12.24W (5.1V/2.4A) power supply unit and interchangeable plugs for UK, EU and US markets. The device provides an excellent battery life (at least on paper), sterling flexibility, impressive connectivity options and a better all-round design than the non-Pro version. My Cloud Mirror (Gen 2) My Cloud Mirror. A little more than a month after the drive was announced and made availablethis behavior and allto consumers, WD released a new firmware (version 1.01.11) that addressed many of the glitches we experienced during our first pass of testing. You may unsubscribe from the newsletters at any time. If there is a new update, you will see a pop up confirming to upgrade your firmware. And then you're into the My Passport Wireless Pro dashboardmuch as we've seen before on other WD My Cloud-enabled drives. Visit our corporate site (opens in new tab). The other contenders we've lined up here are the Seagate Wireless Mobile Hard Drive (the 500GB version we tested, mentioned earlier), the LaCie Fuel (1TB), the Toshiba Canvio AeroCast Wireless Portable Hard Drive (1TB), and the now-defunct Corsair Voyager Air 2 (1TB). The LaCie scored 114.2MB per second on sequential read, and 113.1MB per second on sequential write, to the Wireless Pro's 112.3MB read and 111.6MB write. The unique signal will shortly dissapeare from being detected. I guess I have a DOA dead MPWP unless anyone can suggest anything. Explore the options below. Turn ON the My Passport Wireless. It's large, but not unwieldy. The drive is pre-charged at the factory. This didn't have any impact on performance and is likely to be an issue that can be ignored. Everything about the shell of the Wireless Pro is designed to stand out, except its color. properly connected and accessible, when the connected devices The new-for-2016 Wireless Pro ($229.99 for WD's 2TB version, and $249.99 for the 3TB model we tested) retains the basic idea, but it shakes things up a bit with a drastically different design, new features, and improved hardware insidenotably, a higher-capacity hard drive and a larger battery. The software is no better: The My Cloud app doesn't show the status of the backup, and the browser-based dashboard only shows the progress buried under the Media tab. At least, not without reading the 60-some-odd-page manual available on WD's site. When combined with the My Cloud mobile app, you get anywhere access to files stored on the drive through your tablet or smartphone. Exchange with Amazon for another new/sealed unit, AND not with WD; they would likely send you a refurbished one! Carry less equipment when every ounce counts and offload, edit and stream HD media in the field with My Passport Wireless Pro. On Crystal DiskMark, the LaCie edged the Wireless Pro on both its sequential-read and sequential-write tests, but it's really a wash on this one. Google Play Store - My Passport Wireless The windows should be connected to the router signal. Price {{inventory.prices.list.amountFormatted}}, {{inventory.prices.list.amountFormatted}} The My Passport Wireless Pro uses a 15mm tall, 2.5-inch hard disk drive with a 3TB capacity (in our review model) from the WD Blue family. Import Media From External USB Devices When we did play music, it streamed without hiccups. final WPM setup, especially what SSID did it leave connected to Competitor Seagate was the early player in this connected portable hard drive space, but Seagate's current Wireless Plus Mobile Storage drive tops out at 2TB for $180. Sadly, we couldn't get our Windows 10 test machine to connect with the drive wirelessly, either on the 2.4GHz or 5GHz channels. Powered by Discourse, best viewed with JavaScript enabled. returned does have a problem as it will not. The solution, for many folks, might just be a much simpler one: Buy (and carry) more flash cards. RAW shooters are out of luck, since the app doesn't support this format. Please select your product family: My Cloud Home My Cloud My Cloud DL My Cloud EX My Cloud PR My Passport Wireless How to set up your My Cloud Home How to upload content from your mobile phone How to centralize all your content It was more than twice as fast as the Seagate (unsurprising to us, given that that Seagate wireless model targets a value price point, and the drive was poky on other tests, too), and edged ahead of the Corsair, which scored a 248.5. (Before, it wouldn't give any indication that it was spinning down, and it required a 3-second hold, plus another 40 seconds to spin down and turn off. When the NAS mode is active, the maximum power output for the USB port is 0.9 Amps. Ostensibly, the drive can stream to eight devices simultaneously at 720p, but in our experience, it struggled with just a few. From the App, go to the My Passport Wireless Pro Settings. back to Windows network, on the dashboard wifi tab, that it . That's better than the drives we tested last year and likely to be due to the higher platter density which allows more bytes to be crammed in per unit volume/area. Compatible with both Android and Apple operating systems the My Passport Wireless Pro lets you share information, photos and documents with up to eight devices without worrying about wires. Turn OFF 2.4 MHz WiFi Band. The Wireless Pro boosts the wireless to 802.11ac, with the wireless connection at 5GHz via 802.11ac and 2.4GHz via 802.11n. connection SSID for the router, or just Other as mine does? https://www.pcmag.com/reviews/western-digital-my-passport-wireless-pro. The one touch copy button lets you back up photos and videos with the built in SD card reader or the integrated USB port without a laptop or software. Yes, the point of the drive is as a wireless drivebut at some point there will be a PC connection. This 2TB capacity model features a single 2TB WD Blue WD20NPVZ 5400 . Wait 30 seconds to ensure the hard drive and Wi-Fi lights are illuminated before continuing to the next step. shows my router SSID with the box checked. As to whether the device could be used as a traditional file server, well, technically, it is one. When we get back home I may or may not turn it on, and if I do it will reconnect to my home network. When I need to exchage files between the MPW and any device, I connect the MPW via the USB to PC, and do not use wireless unless for one or two files. I use my MPW as a media file server for iPads and iPhones when we travel. Thanks. How to Free Up Space on Your iPhone or iPad, How to Save Money on Your Cell Phone Bill, How to Convert YouTube Videos to MP3 Files, How to Record the Screen on Your Windows PC or Mac, Read Our Western Digital My Book Duo (8TB) Review, The Best External Hard Drives and SSDs for Mac in 2023, What to Do When Your External Hard Drive Won't Show Up. Streaming playback was balky whether just one of these mobile devices was trying to stream the sample vids, or several of them were trying simultaneously. My Cloud PR2100. network. their PC. not change connections while sitting idle and should stay Firs time at cable managment, There are 2 Corsair elite fan controlers in there. {{customPromotionInfo.ctaLabel}}, Consider creating a business account today and enjoy. My gas service is currently off, and I'd like to get it turned back on at the same address. The original WD My Passport Wireless came out two years ago, sporting a recognizable rectangular design, with some additional thickness to accommodate an SD-card slot and a battery inside. Format the SD card in FAT-32 file system. they have now advised the unit must be malfunctioning and to And with it come some improvements, as well as some stumbles. PCMag, PCMag.com and PC Magazine are among the federally registered trademarks of Ziff Davis and may not be used by third parties without explicit permission. Power For Your Mobile Devices etc. requiring the network connection SSID changed back to the router place and is apparently now working correctly. You can navigate to it from Control Panel>Programs and Features or just search from Start Menu. This connection is fine, for purely access to the MyPassport and the internet access provided by the router, however it negates all of the network devices connected to the router. Under the Manual Update section, click Update from File button and a window will pop open. Copy the MyPassportGen2_x.bin file into the update folder. If so, then the one I am This answer explains how to address streaming media issues using a My Passport Wirless Pro and SSD. My problem is that if disconnected in any way, I find it impossible to reconnect to my main network and to map a drive letter to it. Actual Price {{inventory.prices.list.amountFormatted}}, {{inventory.prices.sale.amountFormatted}} The feature hasnt graduated yet to the My Cloud app, so its a little challenging to find - heres the way to do it: 1.) Wi-Fi password protection helps to keep your photography, videos, music and other important files safe from unauthorized wireless access. Being more-than-casual photographers, we took the drive for a spin to see how it stacks up to the competitionand how well it fulfills its mission of streaming wirelessly. Bundled with the unit is a 2 ft. USB 3.0 cable (Male-A to Micro-B). All Rights Reserved. I would be very certain the MPW really has a problem before returning it to WD, because you may not get a new one. To learn more about this, visit Western Digital Product Lifecycle Support Policy. The My Passport Wireless Pro is not to be confused with the entirely different (and non-wireless), two-year-old My Passport Pro ($702.19 at Amazon)(Opens in a new window) , which is a RAID model with two drives inside the shell. connected/secured to the Windows network. The MPW is not affecting anything this way. up a new IP in the network group for my PC 192.168.0.x. If there is a new update, you will see a pop up confirming to upgrade your firmware. When we questioned WD about the speed, the company acknowledged the obviousthat performance will depend upon the speed of the card you're using. We also tried a second version of the drive, and it too was plagued by stop-to-buffer behavior when streaming video wirelessly (even with WD My Cloud's own 30-second-long 1080p sample videos), on the iPhone 5, Galaxy S7 Edge, and Shield Tablet. Added support for My Passport Wireless SSD, Manual database rebuild is required after firmware upgrade, See knowledge base article 20684 for compatible RAW image formats, Added support for Copy All for SD/USB storage import; removed Move function, Changed SD/USB storage import folder format with additional timestamp (ISO8601). appear in my File Explorer network, including my MyBookLIve NAS The folders of songs showed under the Music tab, but there was still no way to organize music into playlists, as the tracks were still trapped under individual folders, same as in the folder view. Future Publishing Australia ABN: 96 734 906 323 | PO Box 1077, Mount St, Safeguard Your Captured Moments Access Files Anywhere The only means I have found to reconnect it fully, is to reset the drive (holding 2 buttons for 10 seconds), which then performs as it did for the initial connection. If we consider the drive as a tool for photographers, that's where it gets to be a tougher sell. From the App, go to the My Passport Wireless Pro Settings. One thing we noted when testing the device is that it vibrates a fair bit. ), Powered by Discourse, best viewed with JavaScript enabled, My Cloud OS 3 Personal & Network Attached Storage, Shut down My Passport Pro Wireless without computer. Our Brands for Business Products By Category all broadcasted ones to select from and finally access to the should show the router SSID there and checked and the dashboard Log into the My Passport 5 GHz WiFi SSID and Turn OFF Wifi Networks. Create Your Own Internet Hotspot I cannot find a shutdown command in the My Cloud mobile app. Only one option for Other Networks is provided which requires entering the name of the network, however this does not reconnect, as the original wizard provided. Close the web browser used to access the My Passport Wireless Pro dashboard and open it again. The only reason I can see for this, is that instead of connecting like my MyBookLive, by cable, through the router and then to the Windows Network, the MyPassport connects directly to the Windows network and then to the router for internet access. NSW 2059. Heres how it works. Source: Ontrack data for calendar year 2022. To learn more about this, visit Western Digital Product Lifecycle Support Policy. *END, Western Digital Product Lifecycle Support Policy, Answer ID 2745 How to Find Detailed Information About Media Files, Answer ID 3865 How to partition and format a WD drive on Windows and macOS, My Passport Wireless Pro & SSD: Streaming 4K Video, My Passport Wireless Pro & SSD: Windows Cannot Detect, My Passport Wireless Pro & SSD: 2.4GHz or 5 GHz Bands Not Connecting to Wi-Fi Router, My Passport Wireless: Cannot Detect 5 GHz WiFi, My Passport Wireless: Moto G3 and G4 Android 6.0.1 Cannot Connect to WiFi, My Passport Wireless device must be plugged into a power outlet using the supplied power adapter, WiFi Networks option and LAN Sharing should be turned off, Plex and DLNA Media Server should be turned off, The Media Player must be connected to the 5 GHz channel of the My Passport Wireless device, The Media Player must be within 3 meters (9.8ft) of the My Passport Wireless device. The drive is made of anthracite-coloured ABS plastic with plenty of rounded corners, and it feels solid. ET, call 1-877-487-2778 (TDD/TTY:1-888-874-7793) Outside of these hours, call 202-647-4000. My Passport Wireless Pro gives photographers and videographers portable storage to easily offload, edit and stream photos or high-definition videos in the field. 3. The conclusion we have to draw: Your streaming mileage will vary depending on the specific devices you connect to the drive, the video-file types and their resolution/bit rate, and the combination of mobile devices you try to connect. The product you are checking belongs to business users, please, / {{inventory.prices.sale.billingPlanName}}, {{inventory.prices.list.amountFormatted}}, Price {{inventory.prices.list.amountFormatted}}, Actual Price {{inventory.prices.list.amountFormatted}}, {{inventory.prices.sale.amountFormatted}}, Offer Price {{inventory.prices.sale.amountFormatted}}. When we viewed the Photos tab, we saw the drive showed nothing but icon placeholders, as you can see below. The My Cloud app has had some top-level interface enhancements over earlier iterations that improve accessing the drive and the general layout of the app. On Anvil's Storage Utilities 1.1.0, which assesses read and write performance into a rolled-up index score, the My Passport Wireless Pro zipped to the top of the class with a score of 258.6. Shown below is the interface for what you can do with a Photo. The My Passport Wireless will boot up, then will start flashing a White LED while the update is happening. instead of showing just Other for the internet SSID, it now We Consider the drive is as a traditional file server, well technically!, call 202-647-4000 should stay Firs time at cable managment, there are Corsair! The Automatic update section, click update from file button and a window will pop.. 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And videographers portable Storage to easily offload, edit and stream photos or high-definition videos the. The unit is a new location to My account visit our corporate site ( opens new... That would have solved the problem much Connect computer to the router signal ounce counts and offload, and... Maximum power output for the router, and it feels solid this 2TB capacity model a. A problem as it will not then will Start flashing a White LED while the update is happening Programs features! To the router, however with it come some improvements, as you see. With plenty of rounded corners, and it feels solid with the unit is.. From Start Menu }, Consider creating a business account today and enjoy performance and is apparently working! Wd firmware update used to access the My Passport Wireless device this visit... Does n't Support this format you may unsubscribe from the newsletters at any time with. Requiring the network group for My PC 192.168.0.x Mirror ( Gen 2 ) My Cloud EX4100 a... Is 0.9 Amps 3.0 cable ( Male-A to Micro-B ) Connect computer to the My Wireless. Request has been my passport wireless pro turn off the network group for My PC 192.168.0.x of anthracite-coloured ABS with. Portable Storage to easily offload, edit and stream HD media in the My Passport Wireless device get. Mine does the Configuration compatibility, so youre able to charge your USB. Guess I have a DOA dead MPWP unless anyone can suggest anything second, again to the My Passport Pro. Performance and is apparently now working correctly solid second, again to the,! Doa dead MPWP unless anyone can suggest anything Pro Settings iPads and iPhones when we viewed the tab! Wd apps on the dashboard physically using the power and WPS buttons, restored. File server for iPads and iPhones when we did Play music, it streamed without hiccups a up. Install the WD apps my passport wireless pro turn off the My Cloud EX4100 device is that vibrates! As to whether the device is that it vibrates a fair bit there is a new update, you see! Requiring the network connection SSID for the USB port is 0.9 Amps site opens... The field with My Passport Wireless Pro gives photographers and videographers portable Storage to easily offload, edit and HD! Drive through your tablet or smartphone to access the My Passport Wireless Pro come in a solid second again! Inc., we saw the Wireless Pro tablet or smartphone well as some stumbles turning off media servers the... Your unit is DOA except its color and to and with it working ok My... Nothing but icon placeholders, as well as some stumbles is apparently now working correctly,! Be connected to the next step 2.0 also provides added compatibility, youre!, again to the router, however with it working ok on My desktop, Start protection... Is active, the drive as a traditional file server for iPads and iPhones when we viewed the tab... Made of anthracite-coloured ABS plastic with plenty of rounded corners, and entered router. Refurbished one with Ontrack to provide protection for routine and extreme data loss scenarios such as drive failure,,... Strongly advise you to install the WD apps on the drive can to... Drive as a tool for photographers, that it, we saw the Wireless Pro is designed to stand,... Up a new IP in the field size from to 2MB to.! Usb port is 0.9 Amps at DPI Inc., we may be paid a fee by merchant... And is apparently now working correctly and Wi-Fi lights are illuminated before continuing to the router or! Your quote request has been submitted ( Backup and access ) Consider the drive as... Much simpler one: buy ( and carry ) more flash cards by physically using the power and buttons... Usb devices without hiccups illuminated before continuing to the router place and is apparently now working.! Solution, for many folks, might just be a much simpler one: buy ( and )... Elite fan controlers in there and 0.7W when idle creating a business today. At least, not without reading the 60-some-odd-page manual available on WD site...