Was told to contact HVAC Company. Presumably, this is a result of sanding drywall during construction. They have only paid for one testing and i have done my own testing. Irrigation zones had not been placed in backyard nor had they completed my grading.This was after I had been in the home 2 months. . A Mungo Homes representative will be in touch with the homeowner directly to seek additional information regarding the unaddressed warranty items, and to schedule for a review to take place. We expected more from Mungo Homes but we were sadly mistaken. ALL REVIEWS. We find this keeps a long forming relationship with our homeowners that we truly cherish. I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. Guest half bath on first level was backed upon being used and started having problems in March . All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. View all St Mungo's jobs - London jobs - Senior Public Affairs Specialist jobs in London; Salary Search: Senior Policy and Public Affairs Officer salaries in London; See popular questions & answers about St Mungo's BBB Tip: Find the right home builder for you, Need to file a complaint? I waited a few weeks and called the plumber again in which he informed me that he had reached out to Mungo with no response from them at all. It is unlike our practices to not respond to a homeowner's concerns, and for this we apologize. The contractor had to cut a large hole in the wall of our master bedroom to fix the problem the builder had caused I was assured by Mungo's Maintenace Manager Kenny that he would come back in a few days and fix it. Mungo Homes customer service contacts 15 complaints | 7 reviews 15 resolved 0 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Reviews Contacts Mungo Homes phone numbers +1 (803) 749-9000 0 0 +1 919 621 8712 0 0 More phone numbers Mungo Homes website www.mungo.com What is Mungo Homes's email addresses? Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. The eng floor is to have 8 coats of Al2O3 finish. And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . A total of 411 Unite members at the charity voted in the ballot, with 93% of them backing action. We said how and where are we going to get 30k in 24 hours. We believe that they broke several house law of discrimination by going up on our down payment by 30k 24, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a Mungo home 2 months ago- There are black construction nails sticking upright inside the carpeting, loose fixtures, holes and chips in the crown molding, chips in the attic doors, white paint spills all over the carpeting, new shower liner has several cracks- these are all minor- but were promised to be repaired for 30 days- and today at 9:00am Mungo was supposed to fix these repairs- they are a NO SHOW- what is even more concerning though- it the outside of the property- There is a lot of water run-off- from the street and the property adjacent to me- which has been causing serious flooding and swells and standing water by my front porch and all along the left side of my property- Mungo employs Precision Landscaping- one of their workers told me they just keep filling in the holes with sand and sod- but what is really required is a French drain-= I also had The Crawlspace Medic- company come out- they told me the same thing- I need a French Drain- I got a deflective email from Lane P- telling me that my "washout concerns" would be fixed with the sod- The water issues are not being corrected by an inch layer of sod- The other disturbing news is that none of these home are built with gutters- I was told that I dont need gutters - yet the run off from the rain is building up here and hitting the foundation directly- as also I am getting the run off of rain from my neighbors rooftop Mungo prides themselves on this 30 day warranty- well today they were a no show- My neighbors told me that there were huge holes in my back yard and there is a big water issue with this development in general- I was also told from my neighbors that it is taking them over a year and half to get their repairs done! Check out schools near 5806 Ogeechee Rd #315. . I've also left voicemails and have yet to get a call back. The Huskinses argue the circuit court erred in (1) finding the limitations period contained in the arbitration provision was not one-sided . This is a multi-location business. As the homeowner, had to make contact with the builder Robert. With Sincere Appreciation, Your Mungo Homes Customer Care Team. Scott replies to say he would send via email and update us once via email each week with photos. We will review all foundation/grading issues as well as any unaddressed warranty items. I will not be satisfied until the issue is resolve and Mungo make it right with me! I purchased my home in August 2,2019. We had purchased a house from Mungo Homes in June . We paid hundreds of thousands of dollars for this home and were assured of a quality home and warranty service for major structural defects. He never checked the other stones. Who buys a home with land they cant enjoy! This business is in an industry that may require professional licensing, bonding or registration. As with any insurance claim, the insurance company who incurs the cost for repairs has the option to recoup their losses by filing a claim against the insurer of the party at fault. Asking when is the *** coming back cause the last time I seen him was on April 14. July 4, in an attempt to get this resolved, I wrote another Mungo employee, C. I in hopes of getting some assistance. The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. Then they tried to say we must have removed dirt from on top of it! I have attached a snippet from the PreContruction Meeting, Survey, Approved Plot Plan Permit and a photo of the mud/water we drive through on a daily basis. We have requested numerous times that Mungo have the ducts cleaned by a professional service, but they have refused. Construction was completed nearly 6 months. Therefore, the installation of a French drain is not warrantable. Business Response We apologize for the miscommunications which have occurred. Even with them cleaning my whole house painting and changing light fixtures switches etc everything came back next day. I texted Mr. P on 4/6, 4/7 and 4/12. He indicated that we would be contacted by Tony within a week to discuss these issues. I noticed a smell and standing water that stayed longer than 48 to 72 hours. In October , we discovered the hardwood flooring separating all across the house on the ground floor. This home is only 21 months old and has happened to.other Mungo homeowners. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. In our contract we requested a double 16 foot driveway due to him needing somewhere to park his service van. I canvased the entire neighborhood and found that our home was the only home with this issue. Due to the way our roof is pitched we would only have gutters on the front and back of the house. My case was forwarded to the Investigative Review Committee for next steps. Discover Silo Art Trail and Mungo National Park on an Outback 4WD Tour; MERRY CHRISTMAS HAPPY NEW YEAR and Tours for 2023; Kimberley Karijini Lake Eyre Mungo NSW Private Small Group Tours 2023; Corner Country Lake Eyre Mungo Outback Tours; Best Outback Tours Available in 2022 108 Averyville Drive. Because of this placement of the driveway, we are also driving through water and mud on a daily basis. Find 648 listings related to Mungo Homes in Lillington on YP.com. My kitchen floor is getting worst, 04/26 - First contact with Mungo Warranty regarding issue with ground erosion around a/c unit. So they sent people in to paint over it And to clean my whole house(without actually knowing what it is or the cause and still don't). We are constantly in the dark on progress of our home. This complaint was posted by a verified customer. It was told to me by the warranty manager that because of the recent heavy rainfall that the septic system was overwhelmed and could not handle the water level in the ground, thus causing the issue. Rick said he replaced supports with LVL beam, but didn't get eng ltr 3) 24 window issues. Our point of contact regarding this claim was Anthony Zeman. We had just moved in during January. However, the foundation/grading issues were not addressed at that time. Hold your hats, it's a dumpster fire. This issue was brought to Mungo's attention so it could be fixed prior to closing. The septic tank was pumped by a company at Mungo Homes expense. In that message I also asked him how I should proceed. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. We are committed to addressing all warrantable concerns, and look forward to working with the homeowner in resolving their issues. Then I contacted them again on 05/04 and 05/06. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. Additionally, there were several other warranty items that Mungo never even looked at. Pros Worked on my time Cons No benefits Was this review helpful? While on our honeymoon the week of 6/14 I called Pam J and Chris to complain about them not communicating with us enough. Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. He proposed and offer for our inconvenience. Click here to get notifications about new complaints of Mungo Homes. Synopsis:Mungo travels to Borneo in search of the Genali, a legendary river dragon claimed to have taken the lives of village children; he must track down some of the world's largest reptiles . 3ba. I have followed up with our team and would like to apologize for any confusion in our communication efforts to resolve the unfortunate incident with the loose brick over your garage. The driveway was poured as a single 8 foot driveway. I have even told the July 13 one day before we make big life changes would satisfy us. He did indicated that he would attempt to make a visit to the property to assess and ensure resolution of issues. We look forward to a representative from Mungo Homes contacting us to schedule an on-site visit to address our concerns. Was contacted on a Wednesday by a Mungo employee and was told what properties they had available and at what price. As a result, we offered to make cosmetic repairs as a gesture of goodwill. *** said that the type of material that they laid on the floor is out of circulation. Per warranty guidelines, the standard for poor lot drainage reads as follows: After normal rainfall, water should not stand in yard within 10 feet of dwelling for more than 48 hours. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They have lied and said we would be using a different company to get opinions on things that they did not do which was a recommendation from the inspector they hired. The investigator came out on 7/14 and took photos. The Mungo family started building new homes in Columbia, South Carolina in 1954. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. 3) Finally, I am insulted that Mungo continues to say that the other stones were checked after I have continuously stated that the contractor ONLY replaced the one that had fallen. The bottom line is they know it is expensive to replace the kitchen floor. Mungo Homes has 50 employees. Mungo Homes a long tradition of improving the communities in which we build, and through the Mungo Homes Foundation provide economic, educational, health, housing, and emergency hardship support to charitable organizations. The rear of the lot slopes towards the house. We don't want cosmetic repairs, we want the foundation fixed. They tried to fix it again, unfortunately, the leak came back. MUNGO HOMES - Request Information - Real Estate Services - 138 Canal St, Pooler, GA - Phone Number - Yelp Auto Services Mungo Homes 2 reviews Unclaimed Real Estate Services Edit Closed 8:00 AM - 5:00 PM See 6 photos Write a review Add photo Location & Hours 138 Canal St Ste 203 Pooler, GA 31322 Get directions Edit business info About the Business You guys drop the ball and should work with us. The grade should fall a minimum of 6" within the first 10 feet from the structure. Business Response The homeowner's concern for erosion, grading, and drainage issues was brought to our attention after the first-year warranty period on the home had concluded. Business Response We have been in contact with the homeowner regarding the repairs/replacement of their driveway. The issues combined with the horrible customer service has proved to be an exhausting process. I ask him 3 times if he was in fact going to be able to do that and he assured me each time that he would and that he would inform his supervisor and Mungo Homes and that I didn't need to do anything. You can also call us on 020 3856 6068. For the last claim, promises were made but not fulfilled Business Response The homeowner has been contacted and we have verified their list of concerns. We hope that this message finds you and your family healthy and well! In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. APPLY RESET. I have been lied to and ignore for six months. I received a warranty of six months from the customer service rep following this correction. Posted: April 13, 2023. Spoke with the crew who gave me the owner's name. Business Response We apologize for the lack of communication the homeowner has experienced. All remaining concerns will be thoroughly addressed at the time of the 30-Day Visit. The *** electric indicated the the property had "faulty wiring." As an expression of our gratitude, we uphold our commitment to achieve the highest levels of quality and customer satisfaction. Our goal is to provide the best customer experience to our homeowners, ensuring concerns are addressed appropriately and within a timely manner. 05/27 - HVAC Company stated it was not their issue and to reach out to the builder. We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. This is the case in our home. ***'s also noted signs of high volumes of water along the left side of the yard, as well as erosion due to a steep decline in the slope of the right side yard. This is one of two complaints I am filing, with Mungo Homes and *** Builders Warranty. William Lyon 8. While still family-run, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to its foundation of quality and . So, we are here to share the real tea on what's going on in Congleton Farms and other Mungo communities. Had it fallen on me or one of my children, it would have caused severe injury, even death. I have yet to receive any contact from this associate. Quality. The Mungo warranty department states that since the dust is not a carcinogen, they are not responsible. Please take note of my experience when you are shopping for a new home! This has went on since December . Mungo came out once to address my concerns and I had to wait an extensive period of time for them to even come out. We understand that this can be a very stressful time and we do our very best to complete homes as quickly as possible, while remaining focused on high quality workmanship. They did not do two test either. Mungo and *** Mortgage took our life saving away, and our dream home. 92. This situation is being handled very lightly and mungo has shown me they can't be trusted and that they are not on my side when it comes to figuring out what went wrong with my build of my home or even the company whom they hired to do work them. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . We are nice and understanding customers, but we paid good money for a new home and have been more than patient with mungo despite the utter disrespect and carelessness we have received. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. BBB is here to help. Share your photos and videos with others to prove the truth of your words. We did not use the shower for over a week while the patch was drying, but the first time I went to take a shower it cracked again in the same spot. Upon laying the concrete foundation for the new house next door, my husbands car, truck, our siding and grass was splattered in concrete. This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! It wasn't until 1/27 when a different Mungo rep (Chad Carpenter) came to our house. One issue that I have with my kitchen floor needs to be resolved. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Put us in a bad situation due to their desire to penny pinch rather than focus on good customer experience, and now I'll be letting everyone I meet know how I feel about this company as a result. I submitted the appropriate documentation but did not hear from an investigator until 4/29. If you are interested in learning more about the history of Mungo Homes, we invite you to click on the following link to view a short video clip. This comment was posted by a verified customer. This response was only given after a threat of legal action. For Sale: 3 beds, 2.5 baths 2419 sq. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. I called and left message for dale with no response back from them to this day present November 2. See the estimate, review home details, and search for homes nearby. Beware of Mungo. Again, Palmetto Pride noted the same issues with the foundation and grading as they did in the initial home inspection. We will be making all repairs/replacements necessary to ensure two vehicles are able to be parked alongside one another. I sub-contracted for Mungo Homes. ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. See reviews, photos, directions, phone numbers and more for Mungo Homes locations in Lillington, NC. I finally got an appointment scheduled for 8/17. A portion of each home sold is invested in each local community. Scorched wires, flashing lights, & both legs of power replaced. If they are cleaned one day, the next day dust is back. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. The key was never provided. The Warranty Team did not respond for weeks on this warranty request. It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. 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