Have you cleaned the fireplace prior to burning? STEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue). This should eliminate the manufacturing smell on a new fireplace. A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. My remote will not turn my fireplace off. Also check the installation manual for any other potential openings that may need to be shut. If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. Dirty Burner Ports 5. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. In turn, the pilot flame lights the main burner gas. View this video for steps you can take to troubleshoot. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. Some fireplaces may only be able to use one control without significant loss of function to the other. How can I fix this? Place on/off rocker switch or wall switch in ON position. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. For about 1-2 min. In many cases a gas fireplace has several facing and trim options. If you can close the drapes or otherwise shut out any external light sources, turn the gas OFF & get right in there, while somebody hits the switch. The following are the top reasons why remotes do not function. Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**. This switch will activate the blower when the firebox heats up to a certain temperature. Seasoned fireplaces: what have you burned in the past? Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. Heatilator carries Reveal model B-vent gas fireplaces which are sold without fixed glass on the front. May work up close and will not work a few feet away. Extensive knowledge about Gas, Wood and Pellet hearth products. For example, if you have the fireplace is turned ON via this switch, it will negate the wall switch and ON/OFF feature of your remote control. If not, install the batteries only when there is a power outage. 4) The remote hand-held transmitter has not had the learn function activated to the receiver. 2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. A pilot light will burn 800 to 1500 BTUs/hr. 3 . Why? Does the cost of the fireplace/stove/insert include everything I will need for the installation? SMART-STAT 120 volts must be wired to the fireplace. Specialized in the brands: Quadrafire, Heat & Glo and Heatilator. 2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius. IPI Wiring with power exhaust B-Vent (Not For PVK-80) 24 IPI Wiring with PVK-80 25 . Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. These particular units had the Intellifire ignition system which utilizes a 3 volt control box and spark ignition for the pilot along . SMART-STAT 120 volts must be wired to the fireplace. Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Count down timer system (15 min to 9 hours). The Hearth Kit can easily work with a left side gas line. The louvers allow room air to move around the heat exchanger. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. The glass on my fireplace is unusually hot. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Can I get glass doors for my wood-burning fireplace? Direct vents are a completely sealed system; B-vent appliances are not. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. The mantel on my fireplace is unusually hot. For assistance with this, contact your dealer. They can burn one or the other, but not both. 24 hour clock. Does a direct vent need to be on an outside wall? For proper sales and service, find a local authorized dealer near you. The fireplace flame does not turn on and off at the exact desired temperature. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesnt require electricity to activate the pilot flame. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme. Arrange logs in a safe way to ensure that logs dont roll out during burning. This is like a TV remote with which a person operates various features of the fireplace. It pulls 100% combustion air to feed the fire from outside the home. If tapping it makes it click on and off, you probably have a loose wire inside and replacing the regulator head would fix it (NGK-DXV). These screens are available through your local dealer. This is normal in the first few minutes of operation. You should only be using seasoned wood, newspaper, or kindling. Sometimes it happens again. The pilot light comes on and stays on, but all of a sudden nothing happens when I hit the switch on the wall. In turn, the pilot flame lights the main burner gas. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. Flame height adjustments are available on many gas units. Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal. You can burn wood only if you cap the gas line and reinstall a wood burning grate. Can I position my gas logs in a different fashion or use a different log set? Attempting this could result in injury, damage or worse. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. Why? Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. I have a heatilator model ND4236 gas fireplace, with a pilot light. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls. What is the difference between "steady state" efficiency and AFUE? This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact. You can order a fan kit through your local dealer; installation instructions are packed with it. You will want to make sure the damper is closed. With gas logs, do I need the damper open all the time? Should I have any type of inspection done to my fireplace or insert? Can I convert my standing pilot fireplace to an IPI system? Average room temperature is 70-75F; therefore a 187-192F surface temperature can be expected. 3) A Solenoid (for remote model RCT-MLT). 2) Misunderstanding on how the remote features operate the fireplace. What is required to use a remote control? Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Not if your fireplace was shipped with a glass panel on the front. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. Can the frequency of the remote be changed if I have something else activating the fireplace? This will over ride the remote control feature. 2. Heatilator Model ND3630I. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If the chase area or doghouse is not insulated adequately, that is another possibility. 3. Gas is getting to the valve, but is not coming . from manufacturing will be burning off the fireplace. Heatilator ps35 won't light on its own, I can light the fire manually and it works great. 2) A receiver. Can I adjust the flame height on my fireplace? Your dealer can help you with adding a remote control. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. A safety pilot prevents the flow of gas when the appliance is not in use. Hearth & Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. Also, the brightness of the flame interferes with infrared control systems. Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com. No. Scratching can cause the glass to shatter. How can I find the model or serial number? No. 1) A hand-held transmitter. * If you do not see a red or black spark igniter button, you do not have a manual ignition system. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty. Drip Loop FAQs How to turn off the pilot light in a Heatilator fireplace? The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. In many cases a gas fireplace has several facing and trim options. Can I install a blower or fan kit on my fireplace after the fireplace has been installed? Why? Should I leave the batteries in my IPI system? Can I use an existing masonry chimney as the vent for my gas fireplace? On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. As the seasons pass, you may find that your gas pressure drops below where it needs to be. The appliance can enter child proof mode when the fireplace is on or off. For more information visit http://bit.ly/1RzNX4k Next, the wall switch takes priority over the remote control. This will ensure that your appliance is functioning properly. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). This allows for the escape of any pilot exhaust. 1) The on/off switch on the fireplace and/or wall may be in the on position. The damper must be in the fully open position when using a wood-burning fireplace. Is direct vent the same thing as ventless? Recently the unit shut off after running for about 2 minutes. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. Can I use an existing masonry chimney as the vent for my gas fireplace? A flue is another name for the fireplace chimney or venting system. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. Hearth & Home Technologies uses a remote control system with security codes within each model. Arrange logs in a safe way to ensure that logs dont roll out during burning. My FireBrick Gas Insert Won't Light: Resetting the Control Module. Direct vents can be vented vertically or horizontally through an exterior wall. A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. The first is whether or not the fireplace can be placed on a floor without footings. Glass doors are available for current model fireplaces. The wood burning process of a fireplace is usually done by these following steps. Where can I get help if my appliance is not working correctly? We recommend annual service of your fireplace by a qualified serviceperson. Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season. There are several wood-burning models that are efficient and clean burning. Can I convert my standing pilot fireplace to an IPI system? These security codes are burned into the transmitter of each model and cannot be changed. Can I burn unvented logs in my wood-burning fireplace? How does the hand-held transmitter operate the functions of the fireplace? The risk for damage increases if you attempt to ship product outside of our dealer network. Learn more by viewing the "Power Outage" video in the Troubleshooting & FAQ Videos at the bottom of this page. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. Can I use my gas or wood appliance if the power is out to my home? Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. 1. Your dealer can help you with adding a remote control. If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. You can build a fire from here and the fire will produce heat. The mantel on my fireplace is unusually hot. Both the transmitter and receiver in model SMART-BATT are powered by batteries. 5. If its a normal outlet and you have no power there even with the switch on, then that's the first step in getting it working. 1. You should only be using seasoned wood, newspaper, or kindling. The hearth kit is designed to work with only the appropriate gas logs. The following are the top reasons why remotes do not function. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. Yes. These security codes are burned into the transmitter of each model and cannot be changed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center). It is also an extremely popular option for bed/bath sitting rooms. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. You can turn the control down to reduce the air noise from your fan. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. RCT-MLT If you enjoy having the best, then this remote is ideally suited for you. No Pilot Light 2. What are the main components of the remote control? If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. We ask that your dealer contact us if further assistance is needed to resolve your service issue. Zero clearance has two meanings. For example, if you have the fireplace is turned ON via this switch, it will negate the wall switch and ON/OFF feature of your remote control. Your wall switch may be in child proof mode. How to Troubleshoot My RC300 Remote. The fan control can be found in the control area behind the lower louver of the fireplace. Can I cover the louvers on my fireplace or insert face? We recommend that our products be installed by a factory-trained professional. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. Your local dealer will be happy to assist you in determining the best venting option for your particular layout. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. Firestarters can cause a smell. This is like a TV remote with which a person operates various features of the fireplace. 24 hour clock. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation). With gas logs, do I need the damper open all the time? 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