Not working Crashes Connection Login Account Screen Something else. Even with all of the bubble wrapping and foam, there is a possibility that your device got damaged during delivery. You should cut the wire to the correct length. Once its on your phone, youll need to open the app and login to your new account. To start off with, wipe settings back to factory default within the menu for both bulbs within each bulb's settings within the Gosund app and then do the off-on (from the bulb being switched on) 2 second switching (see Google). Then restart your smartphone, reconnect to your 2.4 GHz Wi-Fi network and try installing your smart Feit Electric device. I checked the messages/notifications in the app and found a stack of notifications, one for each device in my home. Starting with the bulb off, cycle the power on and off three times. Purchased (2) 4 packs and none of them are able to pair to my app. Absolutely outrageous. Remote control of household appliances, peace of mind, power saving, open controls all smart devices I have come to the conclusion that these three are defective. Step 3. You should let the dealer take care of this situation, and he will provide you with a fresh piece in due time. 4. My light switch is blinking green otherwise it seems to be working properly what is the problem?? I really need to have these replaced. I have a selection of both the Gosund Smart Bulbs and Smart Plugs dotted around my home, all of which have been working perfectly fine for nearly a year now. We will do our best to help you resolve any problems you might have about Our products until you are satisfied. Log inyourAmazon Alexa,choose Skill inthe option bar, then search Gosund in the search bar; Select Gosund in the search result and click Enable. Moreover, the configurations are almost effortless for most owners. This includes smart plugs, switches, and LED strips. whenever you want I don't want to return all four because the three still work. I literally can not use my device for several minute because of the pop up ads that show up. Prevent apps from taking your money without permission. How can i extend my WiFi range without an extender? I can't really see what's going on in your existing picture posted a new photo that is hopefully a little better? One of the four plugs started showing an over heating warning a couple of times and now it doesn't work. Make sure that the smart plug is plugged into a power outlet. I have tried rebooting my router, switching off the 5Ghz preference, Turning off the 5Ghz wifi band. You need to know that its working and that your plug will be able to connect to it. Free delivery for many products! Use a different smart device/app pairing and save yourself the time. I can follow the instructions until the pairing step. That black wire on the left looks like it may not even be making contact. rev2023.4.17.43393. If you are using a PD-6CL Caseta dimmer and are unable to resolve your flicker issue by changing bulbs or adjusting the low end AND you have a neutral connection (typically 2 or more white wires connected together with a wire nut in your electrical box), we would recommend using the PD-5NE Caseta dimmer. Next, you can plug in the Gosund into your outlet. Finally, the Gosund plug is great for saving on power bills. Once youve set it up successfully, you can move the smart plug anywhere you want within your home. Go back into the Admin Tool and re-enable the 5 GHz band. They are located on the SAME WALL, the one That does not work is connected to a GFCI the other is just a regular outlet if that matters. I recently purchased a Gosund Smart Bulb and was excited to get it set up. Did Gosund do an update that screwed up everything? Go to the settings on your phone and tap on WiFi. On the third tap, hold the button until the dimmer lights begin to cycle. Is there some way of returning one? Search. Plugs went offline when the password changed. Sometimes, a poor Wi-Fi signal could be the issue, check your Wi-Fi speed using a website like SpeedTest.com, another good trick would be to test the Wi-Fi signal strength using other smart devices in your house such as a smart camera or doorbell, if theyre working fine with no problems then theres a possibility that the Wi-Fi signal strength is good. Get started today. Can we create two different filesystems on a single partition? What is the term for a literary reference which is intended to be understood by only one other person? I change it but it reverts back. This can be done directly in the Gosund app. Same everything. 2. Starting with the bulb off, cycle the bulb on and off once. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Two mode for choosing: Easy Mode and AP Mode. Replaced the original switch, everything worked fine. Amazon attempted to call Gosund however, their phone is not working? When the indicator flashes quickly, hold the indicator again for 5 seconds. You will need to have the Gosund app on your phone. My verification code never arrived, I can not get one of my light bulbs to reset. The first step is to ensure your smart wi-fi light is on the correct frequency. You should provide them with the Virtual ID for technical checking. The process is very simple. I genuinely wish I could return the product but when I initially bought it I was using it as basically a timer so I didnt notice until it was too late to return. First of all, you need to recheck the bandwidth your router is on. Resetting Philips Smart Bulbs. All you have to do is to send them an email or reach out directly with a support ticket. Click "Add to Siri" in the lower right, then record your command. RUN GOSUND APP AND FOLLOWFOLLOW INSTRUCTIONS TO SETUP ACCOUNT. After you see the power light blinking, release the power button. Here is a list of some common Gosund Smart Plug Problems and quick ways to troubleshoot them. Long press on the network name to forget the network. Discover which options are the fastest to get your customer service issues resolved.. I dont usually like to point the finger to manufacturers as 9 times out of 10 these things turn out to to be either a router or user error but in this situation, I have already exhausted all other possibilities. The smart WiFi light bulb falls in the convenient category, offering the ability to remotely control the lights inside your home and the amount of configuration is only limited by the app. 5). Tried multiple times.nTried customer service on web site and server not found. You would think the lights would AT MOST require a blue tooth connection to your phone- so okay, turn on Bluetooth and just pair to the lights. Thanks for contributing an answer to Home Improvement Stack Exchange! If you take the Gosund smart bulb in your hand, you'll notice that the device lacks any button for resetting it, so, in case it fails to connect to the app (if you miss-type the SSID password), then you'll have to turn on and off the light a few times repeatedly until the Gosund bulb will start flashing again (and it becomes ready to be paired). However, if the unit is indeed defective, then your hands are tied. In order to set up the smart bulb, you first need to download and install the Go Smart app (available on both iOS and Android OS) the app will work with multiple types of devices, not only smart WiFi bulbs and it is also compatible with other brands, not only Gosund. secured the red wire from the unit to the black wire going into that first sheath, secured the black wire from the unit to the black wire going into the second sheath, connected the green wire to the copper ground, joined the white wire with the two neutral wires that were already connected. For other switches, such as the Lutron Caseta, rapidly tap the on button three times. How do I get this fixed? Switched what I thought was "red" and "black" and powered up the panel, and the light flicked right on. Why is my WiFi so slow? It is the only one that wont connect. better shot with the original switch and as many of the wires separated as possible. Smart devices only connect to 2.4GHz bandwidth and not 5.0GHz. Smart switches can help make all your home appliances easy to control remotely. Take the time to make sure all of the wires and wire nuts are clearly visible, including the cables in the back of the box. ), A fix for when a laptop keeps on disconnecting USB drives (Windows Power Management issue). Change the Wi-Fi network frequency from 5GHz to 2.4GHz. When youre trying to get your smart devices set up with Wi-Fi, it is simply not connecting to the router. Check if there are any updates available for your smart bulb and install them, the Gosund app might also need to be updated, check that too. Note that the plug will only work with with 2.4GHz WiFi networks. I just installed successfully, without any issue the Gosund led strip light and being all excited to put it around the tv, then bedroom and kitchen. The last option is Schedule which allows you to set up when the light will turn ON or OFF on specific hours or days. Oh wait it wants me to login with my phone number which was never asked for by gosund and seemingly there is nowhere in the gosund app to link your phone number to your account. My system was working fine from November to Feb 28, 2017. Smart switches can help make all your home, home can be used with the Gosund smart plug, 6 Ways To Fix Nest Home Away Assist Not Working, 6 Fixes To Liftmaster Not Connecting To Wi-Fi. Seems to be wifi issue with only this one plug. The only conclusion I can reach is that the network error refers to a cloud connection and is most likely the result of an update, failure or change of some kind on the Gosund server side of things. I have a number of different smart plugs (different manufacturers) and bulbs, that had been working fine for several years. Once WiFi says it's connected to the network, tap DONE. Discovering device simply say to Echo: Echo(or Alexa),discover my device.or choose add deviceto discover the smart light strip.Echo will start to find the device which is added in Gosund APP. Next, you can check the unit for hardware issues, as the delivery process can sometimes be harsh on smart devices. By way of background, the house was built in 2008 so ostensibly things should be up to code? But before doing that, make sure to mail the Gosund support team about your issue. What sort of contractor retrofits kitchen exhaust ducts in the US? 3. After 10 seconds, the switch should click. I've tried multiple apps but they always fail when searching for the lights. Planning on purchasing the Gosund smart plug? Please help my son is beside himself as his safe calm room doesnt have his lights. I am having the exact same issue and scenario. Do I have to buy into cloud? 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