Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. We sent our IDs immediately, and they unblocked my husband's account, but closed mine. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. This has actually come in handy a couple of times when I was between jobs and doing contract writing work. And with the pre-authorized checks, I could just write the check out and send it and simply authorize it once the money came in. To take full advantage of what GoBank has to offer, customers are encouraged to download its mobile app. Every day or other day I'm always dealing with my card being locked! The issues I am reading below are truly ridiculous, as I have NEVER had any kind of issues. Go bank it's one of the best Banks I have ever had. I have had this account for 5 years and never had an issue with them, until today they closed my account with no warning or notice. The on-line features or this bank do not justify the cost of having it. I just filled out my 3rd dispute form in as many months.. For the same Fraud! Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Besides the direct deposit, good luck might be a requirement. 2023 Banc of California, N.A. They held my daughter's disability check. Fees are high. Well there's so many negative reviews I figured I'd put mine in. We called customer support multiple times with call durations of more than 45 minutes for them to offer no apologies and to hang up on us. Used Green dot for years. Let's set up your account. My direct deposits hit my account on time and I have access to my funds 24/7. GoBank deemed this as suspicious and asked for an ID verification. Edited July 25, 2022, Vicki Guzman When I've done mobile check deposits with other banks (the feature where you use the app to take a picture of both sides of the check and deposit it), the money was often available within an hour or two, maybe the next business day if I deposited it late at night or on a Sunday. Do Not Sell My Personal Information. I won't use that feature again which sucks. People need their debit cards. Partner terms and conditions apply. The bank is fine as long nothing extraordinary happens. Us mail does not come to my home address. How do I download and install the GoTo app? To open an account, purchase a starter kit for $2.95 at a Walmart store, deposit $20 (the minimum opening deposit), and then follow the instructions in the kit to complete set up. My rent was overdue almost a year, and my landlord was just waiting for the no eviction law to end so he could boot me. NEED HELP!!! They cannot direct deposits from a 'foreign' bank despite the fact that the deposit would come from a domestic bank and is a social security payment from Europe. Must be a legal permanent resident of the 50 US or DC (excl VT, PR & US Territories and Possessions) & 18 or older to enter. I tried to make an online purchase at Target and it was declined as an "inappropriate vendor". I am account holder and use go bank as a 2nd option from my bank card. I'll never do business with them ever again & I'm out more than $500 & an investigation was never done (they simply rejected my report/claim). We value your privacy. Two other options are to go to or download the mobile app to start your account. Somehow the $60 dollar credit resulted me having an available balance of $49. Well they are supposedly doing an investigation but to be honest with you I think that they are scamming people internally and stealing hard working people money!!!! Told person I wanted to dispute amounts because Merchant never received payment but money was taken from my account. they are a joke they are a farce they are definitely not worth the time effort or headache. Also, there is no notification when the payment recipient cashes the check. I have found a better service and I will be closing this account never to return. 4.5% is switch and bait, set up not to pay. Terms Download the GoBank app for your mobile device youre account gets locked for no reason, they hack youre account. I sent them the info and called them back. FedACH Routing. The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. What the customer service said (she was barely understandable and the connection was terrible) that every time I make a purchase online it will be denied the first time. This makes it easy if many of your friends and family are GoBank customers, but if they are not it may not be an ideal way to send money. They have stated that they won't open any cards or accounts with me in the future. I also had a 56 dollar fraudulent charge as well. Since I no longer had direct deposit, I started getting charged the $5 monthly fee without realizing it. So was a PayPal purchase. So I can't complain. what the.what service? Start a chat now. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. It keeps saying error try again! All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. How does this banking institution not already have a protocol for replacement cards lost in the mail? company's ranking on is determined by the reviews of its consumers. Every contact link for support through them leads to a dead end. Thanks in advance for your patience. The customer service, is the worst, they leave you waitting for hours One more thing, ABSOLUTELY NO OVERDRAFT FEES.EVER! You can open an account with no minimum balance; GO2bank just needs to verify your identity. I can pay all my bills from the app. Here are 8 tips for writing great reviews. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. Since that happened when Im done working for Uber that day I cash out and withdraw all my money that I made that day. Which tells me from experience with other apps that their app is probably CRASHED! Customer service is lousy. They serve it's purpose. They said I stole my own money. They told me have company refund my money. Worst banking experience ever. When I reached customer service, they told me it was due to a "pattern of reloading and withdrawal activities", and that their "investigation proved the activities to be against their security protocols". Las Vegas, NV, StockGirl 7379 Here I deposited $440 last Friday and within 20 minutes got burned on an Uber eats in San Francisco; I live in Arizona. Both my husband and I have one and have had it for over a year. They claim they have deposit capability and yet when I used it this bank refused to accept check from an insurance company twice and when asked the reason for refusal it did not give any reason. Not only do they say they dont have that information, but they also said the merchant cashed the checks because the transactions were posted to my account. Used to support auto pay but not anymore. Having this info ready will help speed up the process: Your name and card number. You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. Austin, TX, Cody Take Edited January 10, 2022, shirena Joseph My opinion is DO NOT USE THIS BANK. I know you're seeing all the reviews already for this place do not use it. This online bank is not consumer friendly. our Best Company for Business product. Never lost money. ANGRY. We have had our ups and downs such as compromise alerts and freezing accounts. Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. Thanks GoBank for making my life easier!! Check out Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) reviews, ratings, features, specifications and . Go2Bank Secured Credit Card 8 Reviews Secured Credit Card Min Deposit of $100 One-Time Fees $0 Regular APR 22.99% annual fee $0 monthly fee $0 minimum credit Bad Credit They only was able to tell me that the money was sent to a Johnny L but still and yet I had no access to my account and according to the customer service agent I will not have access to my account??? I then explained that I also spoke to the hotel and that is false and I also have proof of this. It's a safety feature bulk into the account. Ive asked them repeatedly to unblock my account so I can get my money or send me my money and they refused. I then tried to log in but wouldn't accept my password. Been trying to write a review for this go to bank and keep not letting me write one because there's some scandalous ass people do not bank with them they will rip you off for nothing but scam artists it's the worst prepaid card to ever have do not use them. Lawyer company stash money. Buy Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) online at low price in India on But lookin back at it I have 24 hours to pay back. They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! If apps down or servers temp down I get thatbut they need to put that on their site! The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. Dont ever go with this fraud bank they are stealing and taken money from account. I complied and they said I failed, but could not tell me why. How do I know I can trust these reviews about GO2bank? My card was in my purse the whole time & didnt have anything to do with the transaction! And forget any type of actual service. Raymore, MO, 1 year ago I have been a gobank user for over five years, I have had several times that I have had problems with unauthorized charge or loss of money,they have always done right on it. Then after I go thru all the Account set up it tells me my info cant be verified and i wont be able to use all the SERVICES of the card, no atm, no cash back, cant add money to the card, cant transfer cant, cant, cant, so its as a gift card that needed my ssn and life story to activate. If you need to speak to us, we will be happy to help. Deposit was released and the pending charge disappeared. GO2bank is an online and mobile banking solution. $25. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. Ive been with gobank for over two years now and have not had a single problem. Checotah, OK, 2 years ago And then finally the phone agent admitted it was Gobank holding the funds and he didn't know where the money actually is. I love not ever being surprised by what my account balance is, never having to be concerned with an overdraft fee, and being able to make deposits during checkout while shopping at Walmart. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. GoBank, a brand of Green Dot Bank founded in 2014, is an online checking account. It is important to note that this service is not available in the state of Vermont. customers to them. This was also fast. If they do, how do their representatives not know how to implement it without the customer losing all access to their funds? Olive Branch, MS, Kennedy Diaz GO2bank P.O. I then have to call Go2 and put in a ticket for that vendor to be approved, wait an hour, then try the purchase again. I've had GoBank for nearly a year and it's been great. I wait a hour not fixed! Still have no idea how this will be resolved. Explain your issue with giving your last 4 digits of your debit card.. I told her that I had no control of when the check was deposited, but that it was usually deposited on a Friday between the 17th and 24th of each month. You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. 8,566 satisfied customers I need to log in to my account. How do I get another card sent to me? Now how did they let these charges go threw ? Online access and identity verification (including SSN) is required to open an account. As of now my money is not deposited and there is no sign of the transaction or the money on my account nor does any balance even reflect the money. i want this to stop an i want my money bank. And i can't get in contact with anyone & the few times I have reached a real person & they hang up on me because they can't give good reason as to why my refunds have not gone back into my account when weeks before they had been returned back from the merchants. 2023 Trustpilot, Inc. All rights reserved. Please note we removed email as a contact option in some countries. Bought the pre paid card it the package says the card can be used immediately after purchase just activate the card on web or app. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! San Diego, CA, Sarah Dyer Contact GO2 INTERNATIONAL, based in California, is the manufacturer of GO2, a unique and safe two component chlorine dioxide system for superior results in water treatment. This needs to be reported to whoever is in charge of the online banking . These problems usually result in a closed account, either closed by GoBank, or the account holder, losing out on future account opening opportunities. They suck as a company and they lie a lot. Impacted by the California Severe Winter Storms, Flooding, and Mudslides? A complete scam and my money came from direct deposit! cause there wasnt enough cash in it to coverthe bill. The biggest negative for Go and Go2 bank is the cost of the service. Fantastic I have never had any issues. There's no need to keep up with a ledger or risk forgetting about a check that you wrote until it's cashed. 100% of a A month ago I used the card thinking I was renting a car turn out to be a fraud situation at that time I call GoBank to notify them of what was going on. In some cases, the order of the checking account number and check serial number is reversed. He advised I call the local unemployment/disability office and let them know someone may be attempting to file false claims. Reason this bank is a crook. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. See our How We Rank page for more details. 24/7 GO2bank customer support. i had a charge of 281.55 on my card which is not mind, i got ahold of them. Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. The bank is fine. Coincidentally it was when I paid off my entire statement. Our content is intended to be used for general information purposes only. Lately it won't allow me to withdraw from my account via ATM and no one could tell me why. Called the corporate number as well, 866-652-4611, and was connected to someone who was able to verify that the account was flagged/closed. Their customer service is a bad joke. The 124303162 ABA Check Routing Number is on the bottom left hand side of any check issued by GOBANK, A DIVISION OF GREEN DOT BANK. Any other cash supplementation will have a charge. . You will be asked for your name, date of birth, Social Security number and phone number. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. Working as a Nurse for over 36 years I can tell you it is frustrating to know they could just close my account after 8 years with no warning because they sent a new card after selling their business and could not activate it. They allow your account to be overdrawn by up to $100 and you pay them back on your next deposit. This is the worst bank ever. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. While being a paid subscriber to Best Company for Business does not directly This is ridiculous.I want all my money back from these CROOKS!!! When i started paying Sprint with auto pay on my go bank card i no longer got this. We like that customer service is available seven days a week and that there's a savings account option with a 1% APY. im going to get a lawyer also an call seven can help. Even though GoBank advertises that it has 24/7 customer service, customers report that they stop answering the phone after a certain time in the evening. I was guaranteed a late fee on the bill or, if it was an automatic debit, a low balance or overdraft fee. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring and building services. Privacy Policy Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. Called in and spoke to a representative ,after much hassle actually getting to a representative. Roswell, GA, Peter Jaeckle 3 MacArthur Place Santa Ana, California 92707. GoBank consistently receives poor reviews from its customers. They then closed my account. Ive been waiting for access to my money for a month now! It is important to note that money can only be transferred from your GoBank card to another GoBank card and vice versa. Routing Number. They are thieves and should be put out of business!! Sitting at my desk & paying my bills on my computer. Dragging around to deposit a measly $ 200.00 for close to a month now without success. Stay away from this bank. Now I had in the vault 2,187 when I called it stated that I only have 187.00 in the vault. Pasadena, CA, Stoney Blazer They act like they don't know anything, I've never had this issue with any other bank except for them. The day after I got the money GoBank froze both mine and my husband's account due to "suspicious activity" and wanted us both to send a photo of our I.D. I hope to see them go down!!! Fond du Lac, WI, dave She kept asking where was my card was when transaction was done & where was I? I have so many questions/concerns/complaints and absolutely no way to reach anyone at this company to help provide answers. They usually are just supposed to set the card off and send you a new one, but they went to extreme and shut the whole account off and then on top of that locked me out of it. Reps apparently do not read email. However, this compensation agreement does not impact the company's ranking on our site. I started a chat with an agent throughly the app because you cant physically talk to anyone on the app phone! They are literally a scam. I have had a GREAT EXPERIENCE with them, almost 2 yearsuntil today! DO NOT BANK with them. Absolutely GO2TRASH. Love how they have no hidden fees. This is another card you can load for free at any Walmart. Dont use this bank!!!! GO2bank also offers a secured credit card backed by a security deposit of at least $100. All third-party names and logos are trademarks of their respective owners. This company is as lowlife as the crooks who stole my funds. Thanks in advance for your patience. They are just trying to squeeze money from you. when 2 days before my phone bill wouldn't go threw? Worst customer journey I have ever experienced. Im not sure whats going on but I cannot get into my account today. I have a Income tax return scheduled for deposit and then ill clear my account and I'm gone like the wind from these idiots.. Don't Use, Don't Trust, There is zero professionalism with this Bank. It is important to note that you must have a monthly direct deposit in order to qualify. no problems at all. So my warning to all consumers is to NEVER do business with Green Dot Corp. They are rude and a complete rip off. services that, when utilized, may impact its score on Copyright 2022 GoTo Group, Inc. All rights reserved. I'll never use GoBank or Green Dot again. We're available to help you 24 hours a day, 7 days a week. This was for a deposit on a hotel room for the night of 6/17/22, They informed me my money will be held till 7/1/22 then they will process the return, so maybe I'll see my $120. They cannot accept a paper check for deposit. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. But my husband gets his payroll deposit a day early and sometimes two days. Anywhere from $0 to $9 per month. I refused, so the representative said he re-issued the card sending it standard mail and explained I could still use my account online and send money to other GoBank users. Please note that for withdrawals made outside of the GoBank ATM network, you will be charged a $3 fee in addition to any other fees that the ATM owner may charge. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. Go2bank is the worst! Direct deposits come through on time and don't need to balance a check book because the mobile app tracks every single one of your transactions. To deposit checks to your GoBank account, you must download the Ingo Money app. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. ConsumerAffairs is not a government agency. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. This is a little late but I figured Id write a review anyways. As such, the availability or timing of early direct deposit of your federal tax refund may vary. She was rude and she didn't NOT do her job at all. i ask them to stop my paycheck from getting direct deposited. Thats not even a half of it but Im sure you get the point do not bank here. Cards provided by Green Dot Corporation. I'm closing the account and going elsewhere damn thieves. Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. I never received my new card after my current card expired. Thing is, I haven't done anything that should be deemed suspicious. 2 reviews. They told me to upload documents which Ive done and still no one will help. Chicago, IL, Ryan Silapan They then put me on hold and came back with yes we see a transaction but their bank has the money. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Suddenly I'm transferred to Go2 and it sucks. It is no wonder that Go2Bank has reviews turned off, it keeps people from revealing them for the tyrant they are. Download the app to open an account or visit to learn more. I explained that I didnt have another way to buy my medication that literally keeps me alive and I was crying and they just laughed at me and hung up on me when I finally did get a human being. Date of birth.. Unsubscribe at any time. Edited September 14, 2021, Sarah Moore It also took me forever to get it thru her head that it wasnt a debit card transaction & that it was done thru their bill pay. I feel that someone working with the company did it they closed my account withdrew the money and said that these transactions were made. GO2bank is a trademark of Green Dot Corporation. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.