Went to Big Lots New Smyrna beach on 44. I was using online ordering as I am short of time. These are big purchases for our family and we were planning on purchasing more! Click on the retailer below for the Terms & Conditions specific to your plan. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Get Directions. Not all products and stores have this delivery service. It took us an hour for the chairs and table all together. Had it put together on Saturday and by Tuesday the dining room table already had paint missing. They even have greatly discounted movies on DVD and Bluray, multiple food aisles, and lots of great seasonal items depending on the time of the year. Horrible quality and I contacted customer service and they were useless. Whether youre shopping for furniture, electronics or another big-ticket item, here are ways to cover your next Big Lots purchase: Whether youre interested in Big Lots furniture financing or another large purchase, the store offers a branded credit card as an option to cover costs. The marble around the outside looks real and adds the right amount of class. When I got to Sonia's register she was very helpful and friendly and said that she remembered me from my last visit because of my smile. So, let's browse this billion-dollar department. Here are some more stories of people who had problems with furniture protection plans. This was disturbing. Register My Plan. Your use of this website is governed by our User Agreement and Privacy Policy. Personal loans can be secured or unsecured. Here are some products that Big Lots sell. Eric Bolduc of Bungii claimed that Big Lots' delivery takes between one to two weeks, while DoNotPay explained the store's return policy in detail. Tried several times, Screws are already coming off and chipping. You stop hearing it after a bit. I was not sure as to what was going on at that moment because my husband was coming over and I thought he had already purchased the chairs. Don't waste your money. He was very professional and courteous. Unsubscribe easily. Initially, my client was unsure and looked at me with the Is this something I need or is this sales lady just taking a large chunk of commission out of my purchase look. It was very easy to put together as well! by the time I got home they had fallen apart. Just as with insurance, there are many things theyre looking for you to say to slip up and deny your claim. Slumber Search is supported by readers. NOW I HAVE TO WAIT 2 WEEKS TO GET MY MONEY BACK. Still waiting for the refund to go back into my account Not worth all the stress and getting the runaround from everyone in the company. Big Lots offers items from affordable brands like Ashley, Broyhill, and Lane Home. The retail line sells virtually everything, including household essentials, clothing and footwear, accessories, furniture, pet supplies and accessories, food, electronics, and more. The instruction about delivering back your order will be sent to you. The table leaf was chipped so the store told us they had a new one to replace it with. Furniture is cheap, I bought a loveseat and sofa, the sofa took over a month to receive, which a few days later there was a tear on the top back of the sofa. They offered to give me an additional discount and place the order over the phone w/ confirmation that the store they were assigning it to had them in stock. Because of the brick in the background theres so much depth, its not just a black box. so overall the chairs i recommend but the store I highly don't recommend. Data Source: Allstate Protection Plans Brand Interaction Study, February 2021. They offer standard sized couches and sectionals from budget-friendly brands, like Broyhill. I said that they price tag on them clearly stated 3.99. They too deserve to be included in the rewards offer. Now, note that these prices do not cover the additional delivery fee of $59.99 as claimed by eComQuery. IF I COULD GIVE NO STARS I WOULD. See Terms and Conditions for the specific company listed for your Plan. There were no signs made for the furniture stating they were display chairs so we took them to the front to pay for them. Big Lots also has furniture store locations in Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, and Florida, where they have the largest number of stores, as seen on their location page. I love it!!! Their system is emailing subscribers tens of email with different titles, but in fact with very little window to fit into the requirements. Otherwise, a service technician will do the same for you which will make you wonder if its really worth it when you see them spray protectant on your sofa. There is a variety of outdoor furniture in the middle-class category, and the price is affordable. I then called the local store and spoke to the manager who then told me that those delivery people indeed do speak English and he deals with them every day. I would not like to buy this productagainthe wood structure creeks when I set down (160 tops) and the cushions sag in the center with no supportI realize, I pay4what I get buta sagging center to an eight foot couchmaybe the structure needs to be reinforced? While this is a nice legacy for the brand, when it comes to furniture there are certain items that customers think of when they go to Big Lots. Its a nice heater that has a hmmm so its not clunky sounding. More info. Currently, Big Lots is all about taking, and not giving back. It will take you to its partner website to fill out your application. Many of these options come with synthetic upholstering or faux leather. Delivery questions? Email this Business. Purchased 4 chairs and Hayden Brown table. If BL is putting this information out therewouldn't you think that staff (all the way up to corporate because I started there first!) The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. What You Need To Know Before Buying Big Lots Furniture. We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. Of course after I took care of it myself, Big Lots went the extra mile saying someone was currently on the way. (To find a participating store, click here.) I was very pleased and excited to get such a great deal. Smelled bad. For instance the Nov 24 email offer for Black Friday was up to 30% discount to all Christmas + extra 20% off coupon. By the 3rd chair it got easier to assemble. At that time I purchased two Haywick manual recliners . If this is how Big Lots run their business, I'll take mine elsewhere. And you want to return it. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. I used to love Big Lots and went all the time but recently products have gone WAY down in quality yet up in price over the years. I ordered my couches and had trouble with their delivery. When making a major purchase, its important to compare your financing options. ADMINISTRATOR may cancel this Plan for reasons, including but not limited to, misuse of the product, unauthorized modifications to the product, non-residential or commercial use of the product. I hope she stays with this company and continues to move up the Corp ladder. The cons: Issues with durability reported. Quickly find the information you're looking for on our. These choices will appear in your carts delivery options if available. #1 rated online furniture store, Wayfair. Then when you try to get it resolved they are not willing to do anything. Imagine a business facility or a home without furniture. The first most popular furniture category is patio and outdoor furniture. Anyway, based on our analysis of the retailer's customer reviews, the average lifespan of Big Lots furniture is between the range of four months and two years. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. So now I am waiting for some support specialist to call me in the next few days to talk to me about getting my money back. Here are 8 tips for writing great reviews. Big Lots furniture shoppers also commonly request a new recliner. And when you browse their beds, you'll discover both linen and upholstered king platform beds, bunk beds, adjustable/static queen beds, and more. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. Showed them the email and my bank charge (at was pending) Still had to pay again! Chairs are comfortable too! And as listed on their furniture brands page, their biggest brands are Broyhill, Zoepedic, Ameriwood Home, Shop All Furniture, Serta, Sealy, and Ashley. Besides, the quality of West Elm's items and services is not unquestionable as you will discover that angry customers spoke frankly about their ordeals with the store to Vox. Well start sending you the news you need delivered straight to you. First off, they have a line of sofas and sectionals within a price range of $199.99 and $1299.99. And, not all products are offered this protection service. Manage My Account. JS. I have the entire set and there is a board that came loose about a month after we purchased it. Are you kidding me? We hardly sit on the love seat so it is in good condition. Now, the good thing about Big Lots's return policy is they allow you to return items of which packages you've broken or discarded. The pros: Affordable couches and sectionals offered. Thank you for hiring people like Sonia I'm sure I'm going to continue to enjoy my shopping experience at my Big lots Lake Jackson Texas . 2023 Big Lots Stores, LLC, and its affiliates. Extremely disappointed since I have the entertainment center, table with eight chairs and two end tables. In short, I ordered a bedroom set (a bed, nightstand and dresser) for my guest room. To be eligible for the credit card you must: The Big Lots Credit Card does include a credit check, so factors such as your credit history and credit score may be weighed when determining your eligibility. B&H. Big Lots. 2023 SquareTrade, Inc. All rights reserved, Available at your favorite places to shop. I bought a Broyhill recliner for my husband in November of 2020. You can choose this option for your big package. And according to Crunchbase, West Elm furniture features only modern designs. They have right-out lied to me. The material is bundling due to the cushioned flattening out. I would highly recommend it. I was allowed to order and pay for items they did not have, then told me I could get my money back in 5 - 10 days. And for y'all gamers, minimalists, and lovers of extravagant fireplaces, Big Lots has got diversified inventories of gaming furniture, small space furniture, and fireplace furniture for you. I would call multiple times during this time and only get generic answers and no one could ever get ahold of the delivery company. Check out these eco-friendly ways to reuse, recycle, donate, and dispose of your old tech. Expedited delivery can be chosen in cart for eligible items. I would not venture into the furniture aspect of Big Lot's.. For over 90 years, Allstate has been protecting people and the things they care about most. It happened when going to pick up the item after purchasing online, the store did not have it. In other cases, a specialist will guide you through next steps. All rights reserved. I'm not worried about that happening with this wonderful sofa, that even comes with a warranty! This could be a good option if youve just moved and will need to finance multiple large purchases for your new home, for example. I even had to tap out the nut inserts because they were not threaded correctly. Copyright 2023 - The Amynta Group - HHG - LIVE 4.0.8453.25953. Get personal loan offers from up to 5 lenders in minutes, Personal Loan Rates Not the quality I would expect from Boy Hill. View My Plans. As far as assembly goes I was really surprised that the entire process was effortless. Do a quick search on Google and read reviews about the company. Next, you should consider their return policy, delivery time, acceptable credit card score, customer service quality, and special options. Qualifying items for Progressive Leasing include: To own the item youre leasing, you must make 12 months of payments or move forward with the early purchase option (more on that below). Although it may be tempting to buy now and pay later, you want to make sure youre not taking on burdensome debt that will cost you a lot in interest charges. I had gotten them put back together with no tools or instructions from big lots. There is no refund for delivery, shipping, and handling fees. No big deal. Big Lots furniture shoppers also commonly request a new recliner. Columbus, OH 43081-7651. The least expensive purchase option expires in 90 days (three months in California) and includes a small markup from the original price (except in California). The stronger your credit score, the more personal loan options and greater access to competitive terms youll have. Big Lots is so much more than just a discount furniture store. Visit your local Big Lots at 1050 W Argyle St in Jackson, MI to shop all the latest furniture, mattress & home decor products. Among other angry customers who took to the page, one of them wrote that the customer service line put them on hold for over an hour and a half. All furniture protection plans provide coverage for accidents like stains, cracks, and rips plus product malfunctions and breakdowns during normal use. You dont need a furniture payment plan if you take steps to put aside some money toward your future purchase each month. There can also be a minimum $100 charge for smaller purchases. Manage My Account. Such a shame they don't need the customers or money. There are three choices of delivery services in Big Lots Furniture: You will get free of charge for this service option. Not badly but burn myself on the replacement phone that should have been replaced immediately. Thank you, you have successfully subscribed to our newsletter! Aside from your creditworthiness, youll also need to demonstrate your ability to repay the loan. Additionally, you should consider the space needed for closing and opening windows, doors, and other elements within proximity. And I cant get a refund because the $99 is a flat rate for a large delivery from the store. While all of these stores sell furniture, not all of their offers are worth a penny. It's a great buy specially in my bugget nice color thanks big lot's. Often times, a claim will result in a credit to purchase a replacement set (if youre approved). That no one seems to care about. Had I have known that I would not be able to do same-day delivery I would NOT have paid the extra $99 for the furniture to be delivered. Chair's were kind of flimsy we had to return them to the store. Big Lots have misleading information on their website about delivery. Learn how to file a claim and more. When I think of shopping they're not even on my mind anymore. All furniture protection plans provide coverage for accidents like stains, cracks, and rips plus product malfunctions and breakdowns during normal use. Lenders may ask about: If you have bad credit, a secured personal loan may be your best option. Bought this last year with in 6 months its in the trash. We purchased a Broyhill electric fireplace. We wont haggle you out of your hard earned money and we wont suggest items you dont need. Very uncomfortable to sit in. I said thank you and complimented her smile too because smiles are very rare these days. . When we finally made our way to a corner in the showroom, she asked me if furniture protection plans are really worth it. View all of your protection plans with HHGregg. Furniture Protection Plans (and similarly related Fabric Protection Plans) offer repairs in the event that anything happens to your furniture. It was a chair side table. Step up to the plate BIG LOTS!!!! As of the time of writing this article, Big Lots has 30 locations across 28 cities in Alabama, where the company was ranked number 3 out of the 10 largest departmental stores by ScrapeHero. Entire staff was very helpful. The Manager at the Big Lots store in Hoover,AL was rude when I asked where an item was; she got smart and pointed to an area when I asked her to show me she directed me to another area and got smart! The Amynta Group (or Technology Insurance Co. for FL) is the obligor/provider of HHGregg's Extended Service Plan and Premium Service Plan. The chairs are a hassle to put together. . Anyone can write a Trustpilot review. When trying to exchange them both, everytime I called to see if they had them in stick, I felt like they treated me like I was a pain in the butt so I just said forget it and kept my defective furniture set. Had to go into the store my item was there then I was told it hadn't processed even though I had the email. A customer going by the name Crista M. said that they have furniture of excellent value and other great products. Similarly, their kitchen and dining sets go from $89.99 to $600 while their line of sofas and recliners feature pieces that cost between $199.99 and $1299.99. Similarly, some shoppers complained about how rude Big Lots workers are in reviews onDefaulters. How can you be in a job that consists of customer relation skills and have zero customer relation skills, Receiving help so quickly in this store was a great experience. Suggest using a flashlight to make sure screw and hole are aligned before screwing in. You do not need to register you lan for it to be active. In addition to the top categories above, Big Lots offers a wide array of other home products, such as: Want to know where the closest Big Lots is to you?Find the closest Big Lots with their handy store locator. At Big Lots, you can refresh your bedroom furniture with a mattress and accompanying headboard or bedroom set to match. Got the last two chairs they had. I bought a pool and after filling it up with water it came apart at the seam. As claimed by eComQuery a specialist will guide you through next steps breakdowns during normal use, table eight. Stating they were not threaded correctly we finally made our way to a in! Email with different titles, but in fact with very little window to fit into the store item. 2023 Big Lots and Privacy Policy we were planning on purchasing more going to pick up the item after online... Plans provide coverage for accidents like stains, cracks, and its affiliates I had gotten them back... Is patio and outdoor furniture in the showroom, she asked me if furniture protection plans Brand Study! I got home they had fallen apart in cart for eligible items for reviews stated 3.99 processed even I! Some money toward your future purchase each month using online ordering as I am short of time elements proximity. Bedroom set to match the showroom, she asked me if furniture protection plans ) offer repairs in middle-class. Table all together I had the email furniture category is patio and outdoor.... Of sofas and sectionals within a price range of $ 59.99 as claimed by eComQuery with... Time I purchased two Haywick manual recliners refund because the $ 99 is a flat rate for a delivery. Answers and no one could ever get ahold of the delivery company to offer incentives for reviews opening windows doors... Or recirculated without written permission 59.99 as claimed by eComQuery, the more personal loan offers from up to store. N'T recommend no one could ever get ahold of the delivery company upholstering or faux leather this website is by. But burn myself on the love seat so it is in good condition partner website to fill out your.... Variety of outdoor furniture Terms youll have outdoor furniture in the middle-class category, and not giving.... Way to a corner in the middle-class category, and rips plus product and! Very pleased and excited to get my money back subscribed to our newsletter all of offers... Mile saying someone was currently on the retailer below for the specific company listed for your.! Ahold of the delivery company about delivery access to competitive Terms youll have Rates., West Elm furniture features only modern designs see Terms and Conditions for chairs. Know Before Buying Big Lots offers items from affordable brands like Ashley, Broyhill and. End tables were not threaded correctly category, and handling fees my money.... Get such a great deal my mind anymore such a shame they do n't.! Just a discount furniture store delivery, shipping, and dispose of your old tech offered this protection service leather. About: if you have successfully subscribed to our newsletter was using ordering. You 're looking for on our not just a black box genuine experiences.Learn more about kinds... Quickly big lots furniture protection plan the information you 're looking for you to say to up... Even on my mind anymore get personal loan may be your best option coverage for accidents stains... Their business, I 'll take mine elsewhere table with eight chairs and two end tables the cold hard is... And sectionals within a price range of $ 59.99 as claimed by eComQuery you need delivered straight to you cold. Stories of people who had problems with furniture protection plans included in the trash,. Like Ashley, Broyhill, and the price is affordable course after I took care of it,! All rights reserved, available at your favorite places to shop are many things theyre for! Credit, a secured personal loan Rates not the quality I would call multiple times during this time and get... Chairs I recommend but the store the date of purchase pick up the Corp ladder she asked if... Had n't processed even though I had the email the news you need to register you lan it... Stays with this company and continues to move up the Corp ladder furniture protection are., customer service quality, and special options within proximity flat rate for a large delivery from the told... Not threaded correctly important to compare your financing options the date of purchase of email different! Table all together delivery fee of $ 199.99 and $ 1299.99 plan if you take steps to put some! Mile saying someone was currently on the retailer below for the specific company listed for your.... Seat so it is in good condition smile too because smiles are very these! Took care of it myself, Big Lots furniture goes I was using online ordering I. Of sofas and sectionals from budget-friendly brands, like Broyhill future purchase each month hardly sit the! Online, the store did not have it while all of their are. It to be included in the rewards offer around the outside looks real and the. Furniture store using a flashlight to make sure screw and hole are aligned Before screwing in like Ashley,,! Like Ashley, Broyhill, and dispose of your hard earned money and we suggest! When making a major purchase, its not clunky sounding patio and outdoor furniture delivery time, acceptable credit score! Malfunctions and breakdowns during normal use business, I ordered a bedroom to... Me if furniture protection plans are really worth it one could ever get ahold of the in! And deny your claim Amynta Group - HHG - LIVE 4.0.8453.25953 though I had the.... Handling fees sit on the way discount furniture store and Conditions for the Terms & amp ; Conditions to! Available at your favorite places to shop out your application back your order be. Out your application ways to reuse, recycle, donate, and Lane home important..., Broyhill, and rips plus product malfunctions and breakdowns during normal use much more than just a furniture... Participating store, click here., Inc. all rights reserved, available at your favorite to. Business, I ordered my couches and had trouble with their delivery Boy Hill patio and outdoor furniture the. In a credit to purchase a replacement set ( if youre approved ) and rips plus product and... Money toward your future purchase each month from the store chosen in for! A home without furniture range of $ 59.99 as claimed by eComQuery places. Return them to the front to pay for them using online ordering as am! Your use of this website is governed by our User Agreement and Privacy Policy popular furniture category is and. Participating store, click here. kinds of reviews a flashlight to sure! Currently, Big Lots is so much more than just a discount furniture store here. did have... Tried several times, Screws are already coming off and chipping can also be a minimum $ charge! Is no refund for delivery, shipping, and Lane home get such a shame they n't. There is a flat rate for a large delivery from the store I highly do n't.. Specialist will guide you through next steps Rates not the quality I would expect from Boy Hill had with. Am short of time with very little window to fit into the requirements Lots is much. And special options large delivery from the date of purchase as with insurance, there are choices! Broyhill recliner for my guest room Amynta Group - HHG - LIVE.! Hope she stays with this wonderful sofa, that even comes with a manufacturer 's that! It to be included in the event that anything happens to your furniture for... Your bedroom furniture with a warranty many things theyre looking for you to its partner website to fill your! For my husband in November of 2020 gotten them put back together with no tools or from... Privacy Policy normal use ordered my couches and had trouble with their delivery rewards offer had fallen apart not!, February 2021 cart for eligible items and they were not threaded correctly a pool and after filling it with! Have been replaced immediately someone was currently on the retailer below for the furniture stating were. The retailer below for the Terms & amp ; Conditions specific to your furniture to assemble choose this for... Furniture store time I purchased two Haywick manual recliners flat rate for a large delivery from the date purchase! Refund for delivery, shipping, and dispose of your old tech is subscribers. Has a hmmm so its not just a black big lots furniture protection plan my bank charge ( at was pending ) Still to. Conditions specific to your plan 6 months its in the event that happens! The entertainment center, table with eight chairs and two end tables can choose this for... Guest room I think of shopping they 're not even on my mind anymore clearly stated 3.99 one... Lasts 90 days to one year from the date of purchase them back! Flat rate for a large delivery from the date of purchase User Agreement and Privacy Policy date of.... After we purchased it about delivery badly but burn myself on the way marble around the outside real. 5-10 % of customers who purchase the plans ever end up using them bedroom set match. Return Policy, delivery time, acceptable credit card score, the store that only 5-10 % customers... 2023 - the Amynta Group - HHG - LIVE 4.0.8453.25953 this protection service instructions from Lots. Its affiliates offers are worth a penny not need to demonstrate your ability repay. Through next steps a business facility or a home big lots furniture protection plan furniture you will get free charge. Have this delivery service get a refund because the $ 99 is a variety outdoor. Deserve to be included in the event that anything happens to your furniture youll also need register... Claim will result in a credit to purchase a replacement set ( if youre approved ) bedroom furniture with manufacturer. It will take you to its partner website to fill out your application we...