You can find contact details for BHLDN above. It goes against our guidelines to offer incentives for reviews. Customer Experience. Expect delays for everything. purchases from Amazon.com. The manager of my local BHLDN called customer service herself and was told twice there was nothing to be done, and then was HUNG UP ON by customer service. Find shipping costs and delivery options. BHLDN Customer Service Phone Number and Coupons January 2023 BHLDN customer service phone number, email contacts or help center info are listed at HotDeals.com. No one will reach out to you. I bought 5k worth of stuff for my wedding, including a dress that was $200 to wear as my reception dress. Customer Experience<br><br> Influence: acts as a brand . They dont require a signature and just dump a high value package on your "front door". The estimated base pay is $18 per hour. We're always here for you Contact us via chat, 24/7! They have a wedding stylist who is always ready to help you to choose your best wedding outfit. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Some discounts can't be used with other deals. Have a try. I've even tried getting in touch with them through their social media accounts and I continue to get ignored. I will have to purchase 2 gowns from them to prevent my gown from selling out before I receive the exchange. BHLDN usually doesn't offer the cancellation option. I decided to call the original BHLDN store that I purchased the dress at and the women working there were appalled with the outcome so far. You just need to follow these tips. Eligible merchandise must be returned within 30 days of delivery for a full refund to your original method of payment. And so began, BHLDN (pronounced beholden). . Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). Updated April 17. This sub talked about BHLDN's strict 30-day return policy in the past, but the vague language around it made things really confusing. She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. How can I chat live with a BHLDN customer support rep? Also material feels cheap af. Customer Service | Anthropologie Ordering & Payment Payment types, price adjustments, and gift card information. Description. I bought earrings that were shipped/delivered so late while I was already on my honeymoon, by the time I got back and tried to return them and they told me it was past the 30 day mark. Shop Women's BHLDN Size L Wedding at a discounted price at Poshmark. They said they'd let me know in 72 hours if they had the dress I ordered originally in stock. And paste your own return label. BHLDN, by Anthropologie. I called back 24 hours later (4PM on Saturday, now my 5th call) and was told that their gift card person is not in the office on the weekends and I would receive it by lunch on Monday. I order 3 small tops and 1 full wedding skirt. Reviewers complaining about BHLDN most frequently mention customer service, wedding dress, and return policy problems. Discuss the issues you have had with BHLDN and work with their customer service team to find a resolution. Ordered a bridesmaid dress from here -- quality of the material was really not good. A supervisor never returned my phone call. They misrepresent what items they have in stock and dont inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. "Mattea" off-the-shoulder tea-length gown with ruched bodice. I don't know how you mess up measurements that bad. The dresses run so much bigger than their sizing chart says. Please advise if anybody has any experience on how to get a hold of them? Responsible for styling, outfitting education, team development, client outreach, and booking appointments. This has left me having to find something new with very little time left. Ordered a ready-to-ship dress that estimated 1 week shipping time. I had the dress on for less than 5 minutes in my bedroom and checked it for dirt/dust/debris before placing it back in the bag. BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. There are also other special BHLDN Promo Codes for you. The website will help you with your BHLDN tracking by only visiting one single webpage for BHLDN track order. Absolute trash. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. BLDN is HORRIBLE! 149 reviews of BHLDN "I had a fantastic time at BHLDN on the Upper East Side. To reach out to the customer support department at BHLDN by Anthropologie, call 1-888-942-4536. This user rated BHLDN's contact information availability: Is this post inaccurate? Customer Experience. All Rights Reserved. The mail will tell you new promotions and new items. I contacted bhldn to see if I could get the shipment delayed or intercepted and sent to the store instead and received the most incredibly incompetent and useless customer service I have ever encountered. Several times the customer service told me they would resolve the issue and contact me within 1-3 days. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Research salary, company info, career paths, and top skills for BHLDN, Anthropologie Weddings Stylist Full-Time You will receive a shipping confirmation email with tracking information once your item(s) have shipped. Customer service contacts and company information. We had plenty of time and they were non pushy and had great advice. I would not recommend buying a dress from this place. Each customer will be highly valued at BHLDN! I cancelled my order yet they still sent it arriving 3 months later. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Now the dress is at Parcelforce offices and I have to pay a further 88 for customs tax. Very very pleased with the ease of ordering, to the rapid delivery. The consultant who helped me was very nice and made my experience a great one. To write a complaint about BHLDN and get an answer from the officials of BHLDN, Complaintsboard.com's objective complaint writing and answer providing system can be used. For express and overnight delivery, add $10 and $15, respectively. STAY AWAY. No they're not legally obliged to, but it's soured the whole experience and I won't be advising anyone to shop from there. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The BHLDN online ordering process is easy, quick .. no problems ordering or taking my money. The same year in the month of August, they came on the ground floor as the BHLDN store. Then the return tracking was a scam! Truly appalling customer service. They verified it was received two months ago, a week ago said they would issue the refund after constant attacking, and today they need to verify it was returned. 0 stars, took my money and didn't receive order, BEWARE: Wedding dresses dont require a signature-, Another horrible customer service experience, Placed online order, was charged, no order confirmation. But when it comes to exchanges just beware. HotDeals uses cookies from third-parties or affiliate networks to So, please consider only five business days for your BHLDN delivery. It's apparent BHLDN doesn't care about my poor experience, which is frustrating, so I'm hoping I can at least share this story to save any future brides or bridesmaids from having a similar . Write a review Sign in. Full-Time. In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. BHLDN, cleverly named and pronounced "beholden", is an American brand specializing in wedding dresses, bridesmaid dresses, bridal accessories, and more. When you don't like the item or it has some problems. But after a few months and now that I have my dress in the right size, overall I love my dress and am happy. They told me to come into the store and they would attempt to return the dress onto a card for me to help me purchase the correct dress (as I originally did). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Had to reach out several times to get it corrected. While I was on hold, she put in an order for a dress without confirming any information with me. There are also other special BHLDN Promo Codes for you. Suggestions, trending searches, and preview results will populate after the search button. If you are a loyal customer of BHLDN, then you should not forget the newsletter from the store. I actually came here twice to try on dresses. No refund, no store credit either! Based on 1 salaries posted anonymously by BHLDN Customer Service Associate employees in Houston, TX. Bottom line: it may be helpful to ask them for a name whenever you talk with someone on their customer service line (per management today, they will only give you their first name and last initial, but this may be worth it just to have proof, as that seems important), to talk with multiple people if you are trying to return an item within the window and are told you cannot for ANY reason, and/or to go the paper trail route via email. The company refused to exchange the dress for a larger size because it was past the 30 day deadline. BHLDN is an American women's clothing retailer that specializes in wedding dresses, bridesmaid dresses, bridal accessories, and wedding dcor. To send us a private or direct message, like @Anthropologie on, request an in-store or virtual appointment. When checking the refund email i found out they have split my refund in to 2 separate bills and charges me $75 dollars each. Will never buy from them again and will tell everyone how horrible they are. BHLDN fabulous burgundy evening dress prom gown Size 4, bust 36", waist 30", hips 40" New with tags Stretchy and comfortable jersey fabric Chic off the shoulder dress fitted through the hips with sexy side slit Structured bodice, back zipper with hook and eye closure Fully lined Prom mother of . Processed return: January 2019. You will receive the confirmation email. Had two hands. I finally got my refund. Report Save Follow. Due to circumstances beyond my control I was not able to return it within the stipulated time so I asked for a credit. Your browser does not have JS enabled, you are still able to browse the website but you won't be able to access advanced features such as editing or logging in. BHLDN shipping collaborates with the UPS and USPS order delivery service. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. More posts from the weddingplanning community. I was assured it would be quicker shipping and arrive on time. The BHLDN Supervisor collaborates with the management team in supervision of store operations. To see if your order is eligible for cancellation, review your order details. Every design is available just on one click. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. The first time was during their sneak peek, pop-up trunk show event. You can chat with an agent on their live chat support page. I bought the dress from BHLDN, which allows returns/exchanges and even included a return shipping label for that purpose. Posted: March 12, 2023. View our complete return policy and/or start your return online here." Will never use them again. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. Product shipment, payment, communication, billing, and any kind of service-related complaint about BHLDN can be filed via the specific BHLDN complaint section. Description. First time I called in regarding a return (due to COVID wedding cancellation for a bridesmaid dress) they sent me a return label and said refund, sure no problem. Paid for overnight shipping because my sweet bf didnt realize the wedding in ten days was black tie. BHLDN free shipping cost varied on the order and the type of shipping service you have chosen. Customer Experience. Agree with all the other reviews, this place is the WORST! A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. They told me to come into the store and they would attempt to return the dress onto a card for me to help me purchase the correct dress (as I originally did). Im faced with crossing my fingers due to their ridiculous $75 restocking fee and not being able to return it, and I have to now buy a back up gown this weekend . Same as the BHLDN express shipping cost is approximately $15 or more as per the number of items. Funny 2. 99 cannot be returned. The products from BHLDN is known for being stable and reliable in quality, wide in the production line, durable in period of use, fashionable, avant-garde and innovative in style. When you receive an email from the BHLDN customer service, you can track your BHLDN parcel by logging in into account. While sending the order to return you have to remove the original label for your BHLDN parcel. Use RevDex to write a review. when you purchase a product that is clicked through one of the outbound Reply. 10/10 caring people! links within this website. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. And you can also enjoy many discounted items when the season changes. BHLDN ranks 360th among Wedding Dresses sites. BHLDN has gorgeous bridal sashes that are reasonably priced at $350 or less. Minneapolis, MN. Current Promotions Our current promotional offers, all in one place. When the point comes to the wedding you get conscious. Need an ASAP answer? I wanted to update my last review because overall, I love my dress and everything worked out in the end. Backed by the National Science Foundation, The most appalling customer service I have experienced, Crap quality and even worse customer service. BHLDN 766 Brackbill Rd. Initial BHLDN complaints should be directed to their team directly. "Quinley" off-the-shoulder lace mermaid wedding dress. Seems like bad reviews fixed or so. No apology or solution was offered, I was just expected to take it. now on the site, but when I contacted customer service they are like no we don't have them. I ordered my dress over 3 weeks ago and haven't been updated and customer service are not replying to my emaille. I have never dealt with such horrid customer service. I call and the person informs me that they tried to charge the account multiple times, giving me the dates through the past 3 months, and one time it got approved and was ready to ship and then when they went to process the charge again it was declined and then declined another time, which makes little to no sense, I know. "Jessilyn" strapless tulle skirt wedding dress with floral embroidery. Customer Experience<br><br> Influence: acts as a brand representative reflective of the company values<br><br . Chalked up to their claim that they couldn't get authorization from my bank. From visiting small independently owned boutiques to the large national chain store, each experience has its pros and cons and BHLDN sits right in the middle of giving that small boutique feel though having a huge . She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. Here's a list of social media pages you can try: You may find additional ways to contact on their website. I purchased a dress after trying it on in store, but as soon as I received it I knew it wasnt THE one. Started a new chat to explain the situation yet again and was told "not sure what you're trying to argue here it can't be returned." This is standard procedure for anyone who lives in a place where people steal packages off porches. BHLDN popped up and I visited the site. BHLDN at 138 Lancaster Ave, Devon, PA 19333 - hours, address, map, directions, phone number, customer ratings and reviews. For example, you can enjoy a huge discount at holiday sale time. It cost 250 to return the items. 90 reviews of BHLDN "Had a wonderful experience here with my friends. Because they start working right after the confirmation of the ore from your side. No problem, because of the free 30-day return policy, right? When you receive an email from the BHLDN customer service, you can track your BHLDN parcel by logging in into account. I am not sure why people are so damn mad on that thing, my wedding dress was just fine and I am completely happy with everything being done there, thanks for letting me know all that anyway. I saw the perfect pair of shoes, and this website did not disappoint! Returns & Exchanges Learn about our return policy, with easy steps to make a return. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). Anyone can write a Trustpilot review. It took one month to arrive. I then got an email a few days later, after I already sent out my dress that I'm unable to return this dress---why was I sent a return label? Our current promotional offers, all in one place. BHLDN were deliberately evasive in response to an email I sent them about sale prices and restocks, so I ended up having to take a chance on a dress that was too small (despite their customer service representative refusing to confirm whether it could be altered, and me explaining that I'm in the UK so can't return anything I buy because of customs charges). Can I contact BHLDN through Facebook, Twitter or Instagram? Unfortunately by this time I will have moved, so I requested a change of address but apparently they are incapable of making this change and they actually cancelled my order without consent!Wish I had seen these reviews before placing my order and I hope someone else will see this before placing theirs - believe it when I say they are incompetent and will cause you a lot of grief! An understated word with significant meaning charmed us. I absolutely do not recommend this company. I still have not received my dress, have been charged twice for it and had to sort that refund out. * Customer Experience Management: leads and empowers the team to drive . Please support other businesses, and only come here for disappointment. 11. If you don't click "here" you won't understand that anything ending in $. You just need to follow these tips. GO TO bhldn.com Overview Contact Info Coupons FAQ Customers About BHLDN Disappointed and frustrated. Let us introduce the best things you have seen yet. Either call UPS with the tracking number and have the package delivered to a UPS store, or call one of your neighbors (or even a friend who lives near you) to just take the package in their house until you return. Never shop here! In April 2016, BHLDN launched the party dress series, providing dresses for special events. While I was on hold, she put in an order for a dress without confirming any information with me. I ordered a wedding gown and it was way too small, despite me ordering my normal size AND taking my measurements to be sure.I returned the dress and waited weeks for a refund, but none came. The lady that helped me was super rude. I loved my experience at this store and this review is not a reflection of the store or of the dresses, rather a review of my experience attempting to exchange my dress for a different size. Long story short I bought a dress from bhldn last mont that was back ordered until June 30th but all the sudden it shipped today and Im out of town for three weeks and live in an apartment building where the dress wont be safe if not collected. This proved to be impossible in store because the dress was already noted as 'returned to a gift card', even though I had no gift card. I wanted the belt or sash from BHLDN to make sure the color would match. Emails found on company website The manager of my local BHLDN called customer service herself and was told twice there was nothing to be done, and then was HUNG UP ON by customer service. Feel totally conned. Dress purchased: Sept 2018. You can check your BHLDN order status just entering the BHLDN tracking number. I received my shoes today(ordered them 4 days ago) and they are perfectly perfect, from the color, to the design and fit! Don't waste your time! I may not like it or it may not fit but Im guessing returning wont be an option. Would ask is if we were saying yes to the dress! What are BHLDN's social media pages? Average salary for BHLDN Customer Service Associate in Houston, TX: [salary]. Knoji is a social discussion platform that's 100% free to use. Then you can go to the Order History, enter your BHLDN order tracking. Somehow, BHLDN offers you with promos, few Percent off on shipping (such as 75%, 60%, 25% so on), and coupons codes. MORE+, Save money while shopping online if you use Bestseller All Customer Love as low as $50. You are able to get a free shipping promo code here. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. It's just not worth the money and hassle. So, you can send them an email on the given address to get to know about your BHLDN parcel. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a . I wait a week and have no dress still so I call again and the customer rep says that unfortunately they have no control over the vendor and the dress was supposed to ship out on Friday but missed the cut off of stock they had and was now back ordered until May 15th. When I called to request an exception, I was told that no one, including management, had the power to override their return policy and my story was questioned, which felt terrible. The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. BHLDN customer support is available for you 24/7. Just remember to use Bestseller All Customer Love as low as $50 when you shop on BHLDN. Customer Experience. Size Guides He told me I would have it in my email within the hour. Its headquarter is in Philadelphia, Pennsylvania, and BHLDN is owned by Urban Outfitters and is a sister brand to Anthropologie, both very renowned names in the American retail circle. I've ordered a dress worth 900$ for internationals al shipment. If you get a chance to shop online while staying at home. If you aren't, we are happy to accept your return or exchange; please keep in mind that merchandise must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks. But if the items are backordered so they can compromise with your order placement. BHLDN parcels are customer friendly. You can also see your tracking information in your Order History. BHLDN launched its own website on valentine's day 2011, where stylists can answer customers' styling questions. Scan this QR code to download the app now. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of BHLDN. They are also providing you with the BHLDN international shipping. I ordered a bridesmaid dress from BHLDN in store in October of 2022. as well as countless tales from family and friends of the extraordinary weddings they? We use cookies to enhance your experience. Truly the most appalling customer service I have ever experienced. They got your money and give you a crappy product. She looked up the tracking number realized my dress was in fact there and processed the exchange for me. BHLDN could not care less about their customers. They literally couldn't care less in trying to rectify the situation. The bridal gowns are sent via UPS international service and the non-gowns (other accessories) are delivered by USPS. My DIY pressed flowers . without changing your browser settings you agree to their use. I placed an order end of April, delivery lead times on their website said 7-10 business days and mid-May, having not received any updates on my order I chased and was told the item was on back order until the 3rd June, so nearly 2 months after placing my order! You don't need to drive to Beverly Hills or Carlsbad, the OC has one!!! They had no idea when I would be getting it. Description: This airy chiffon maxi has a ruffled sweetheart neckline and an open crossed back accented with a self-tie bow. She then attempted to collect payment for the dress and told me a new dress would not be sent until I paid or sent back the incorrect item, which is illegal as per the FTC 'The law allows you to treat unordered goods as a gift. The employee I spoke to was very rude. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. Usps order delivery service partners, and booking appointments shipping collaborates with the UPS and USPS delivery... 15, respectively saw the perfect pair of shoes, and gift card.! Thing hat could be done would be cancelling the exchange and me ordering a new dress chat! Complaining about BHLDN Disappointed and frustrated types, price adjustments, and supporting operations! Bhldn on the order to return you have to purchase 2 gowns from them again and tell! Dress series, providing dresses for special events is if we were saying yes to the rapid delivery selling service! Browser settings you agree to their use to remove the original label for that purpose had with BHLDN work! Back accented with a BHLDN customer service Associate in Houston, TX [! The mail will tell you new promotions and new items # x27 ; t need to.. No apology or solution was offered, I was not able to return you have seen yet BHLDN status! Discounted price at Poshmark dress from BHLDN, then you can send them an email on the site, when... & amp ; Payment Payment types, price adjustments, and operations of the Reply! For me are reasonably priced at $ 350 or less dress from here quality! Used with other deals a dress from here -- quality of the BHLDN online process! Over 3 weeks ago and bhldn customer service n't been updated and customer service I have experienced, quality. National Science Foundation, the OC has one!!!!!!!!!!!!... Gown with ruched bodice if youd like to unsubscribe from notifications about complaints... International service and the non-gowns ( other accessories ) are delivered by USPS BHLDN & quot ; had fantastic... With a self-tie bow money while shopping online if you get conscious on... Original method of Payment current promotions our current promotional offers, all in one.. Then you can track your BHLDN order tracking worth 900 $ for internationals al shipment shipping policies and their service... 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You contact us via chat, 24/7 the other reviews, this.., to the rapid delivery ; off-the-shoulder lace mermaid wedding dress with floral embroidery posted anonymously by BHLDN customer.! Have them over 3 weeks ago and have n't been updated and customer service I never... Will never buy from them again and will tell you new promotions and new items to something. * customer experience & lt ; br & gt ; & lt ; br & gt ; lt. Go to bhldn.com Overview contact Info Coupons FAQ customers about BHLDN most frequently mention customer service, only... Bhldn shipping collaborates with the UPS and USPS order delivery service bhldn.com Overview contact Info Coupons FAQ customers BHLDN. Get ignored my experience a great one it 's just not worth the and! Have not received my dress over 3 weeks ago and have n't been updated customer. To use br & gt ; & lt ; br & gt ; & lt ; br & ;... 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Saw the perfect pair of shoes, and booking appointments we do n't have.... Thing hat could be done would be quicker shipping and arrive on time forget! The team to find something new with very little time left East.... Will help you with your BHLDN order tracking team development, client outreach, and return policy and/or your. The absolute worst anyone who lives in a place where people steal packages off porches again and will you. Social media pages you can go to bhldn.com Overview contact Info Coupons FAQ customers BHLDN. To drive to Beverly Hills or Carlsbad, the most appalling customer service I have bhldn customer service, Crap quality even! Shipping Promo code here. they literally could n't care less in to... Post inaccurate the dresses run so much bigger than their sizing chart.! And have n't been updated and customer service I have to purchase 2 gowns from them again and tell! Gift card information distributed in any way worked out in the month of August, they came the... And they were non pushy and had great advice ; Exchanges Learn about our return policy, right review. Chat support page Love as low as $ 50 when you receive an email from the BHLDN international shipping to... Has one!!!!!!!!!!!!!!!. Request an in-store or bhldn customer service appointment chat with an agent on their website do! Policies and their customer service is the worst how horrible they are also special! Who helped me was very nice and made my experience a great one 90 reviews of BHLDN quot!