If it's cranked all the way up, lower it. About 60% of the time, asking again works. Try speaking to Alexa again, this time moving closer to the device or looking directly at it while you speak. Ill run through the most common fixes, for the most common errors, which include all lights not working, or just one bulb in particular that will not play ball. Try giving the plug a different name. All Rights Reserved. Try giving the same command again, speaking closer to the speaker or more clearly. Save my name, email, and website in this browser for the next time I comment. On the Devices tab, tap your new light, switch, or plug and tap the Edit icon (shaped like a gear in the upper right corner). Connect and share knowledge within a single location that is structured and easy to search. After the setup is complete, there are two ways to control the lights: Say " Alexa, turn on [name of light] ." Open the Alexa app, find the light in the list on the Devices tab, then tap a light to turn it on or off. Just like with the television, if youre either due for, or have recently had an update, this could be the culprit. The philosopher who believes in Web Assembly, Improving the copy in the close modal and post notices - 2023 edition, New blog post from our CEO Prashanth: Community is the future of AI. Tap When this happens, then tap Smart Home and then tap the name of the Echo Show device you want to use for person detection. Next, is your Echo linked to the right television? Top Tip: If you have tried this and still dont get any luck, head over to Alexa.amazon.com on a web browser. If that happens to you, here are some of the most common fixes to get your Alexa assistant back up and running. Reboot your Sengled bulbs. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Wyze Cam: Can You Easily Fast Forward/Rewind? Still does the same, a few things share that name, which did you want?, Got it to work had to rename the light in the Alexa app, then change it back Now working, name the light in the Alexa app, then change it back Now work. GoSund, Philips Hue, etc), can also help reset things. Press question mark to learn the rest of the keyboard shortcuts. Echo Device Can't Connect to Wi-Fi During Setup. I think it must be a Smart Life skills problem. The Ring Skill and Hue Alexa Skill are two of the most popular. Check that neither are close to sources of interference. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. The Skills allow your smart devices to work with Alexa seamlessly. Making statements based on opinion; back them up with references or personal experience. If this is the first time this has happened, check your settings. Plug it back in and wait for it to start up. While we're unable to respond directly to your feedback, You have a lot of options using a feature the Alexa app calls Routines. No matter what the problem with your Alexa is, you have a variety of different solutions that can get it up and running again. Start the Alexa app on your mobile device and tap Devices at the bottom of the screen. Choose it, and follow the instructions to allow Alexa to discover your light. This opens up a world of other smart devices you can use, and further streamline your smart home automation. Check to see if you have a kitchen group. Does contemporary usage of "neithernor" for more than two options originate in the US? See if restarting your Echo solves the problem of Alexa not responding. 3. I can only turn this light on and off but cannot change settings. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. Rename your bulb in the Hue app, and then do a Discover again from the Alexa app, should be fixed. The status light will illuminate, Alexa will process your speech, and then gives up without any kind of error indication. If you want to remove them, try using theAlexa web interface, rather than the app, to forget your Hue lights. Same thing here. Have you tried removing the Alexa skill and re-adding it, or removing the lamp as a device and re-adding it? You can use it with Google devices, as well as other popular smart home manufacturers like Ring. Raul is a content connoisseur who appreciates articles that age well. View purchased books & apps, Your Subscriptions In the Alexa App, also go to the Smart Home page, devices, and at the bottom press the button to scan for devices. If you have only one light that wont respond, it could be the result of a couple of issues. This simple on and off fix can work pretty well in most cases. At first, this workaround didn't work (Alexa would still say "My Tile doesn't support that"). Open the Alexa app, find the light in the list on the Devices. Then try reconnecting it. Or any television at all? Thanks to Alexa's Multi-Room Audio feature, you can play music from any Echo device in your home by stating the right command. Youll specify the command (i.e. Whether its your smart light not changing color, or your TV not turning on its annoying. Remove Paired Bluetooth Devices from Your Echo Device. Even Dingle-berry works, or Aardvark. Review invitation of an article that overly cites me and the journal, Construct a bijection given two injections, Mike Sipser and Wikipedia seem to disagree on Chomsky's normal form. Thanks for everyones help. It may be time to reach out to Amazon, or in some cases, the manufacturer of the smart device youre trying to control. To get back up and running, check to see if your internet or Wi-Fi is offline and troubleshoot your internet to get up and running again. For example, if you add Hue bulbs to your Samsung SmartThings account, then you add the SmartThings Skill to Alexa, youll find that you get all of your Hue bulbs twice. The single most common problem most people run into is when Alexa doesn't understand your command, so the device simply ignores you. Learn more about Stack Overflow the company, and our products. Echos typically use Wi-Fi to connect all of your devices together. Try rephrasing so you refer to the device before what you want to do. Finally, it might be a genuine bug with the Alexa platform which they will hopefully fix soon. Echo Device Can't Connect to Wi-Fi During Setup. /r/AmazonEcho is a community centered around the Amazon Echo, or as we like to call her - Alexa. To do this, go to the Alexa app, tap More, Skills & Games, then tap Search. If you have chosen to specify devices in the SmartApp, deleting the device removes it from the list and you have to add back in there. 1 Answer. To reset your smart light bulb: Go to the manufacturer's companion app or website to follow instructions specific to your device. Double check everything here, in-case you have two similar sounding names (or groups). Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Also, check your Wi-Fi connection. No luck. Update the Wi-Fi Settings for Your Echo Device. If the site is taking too long, reset your internet router to solve the problem. Make sure it is updated to the latest version. If you happen to be using Groups in the Alexa app, the name of your groups, as well as other devices, can confuse Alexa: For example, lets say you have a Living Room light, and a group also called Living Room that includes lights, as well as other smart devices. Thank you. Alexa will prompt you to say a few different phrases at an average distance away from the device. I have the following in that room (in daughters room): name Bedroom Fan These Skills can have to do with smart lights, as well as smart cameras. 6. Not sure if problem is on Alexa side or Smart Life side. If you didn't expect a call or Drop In, try these things: Say, "Hang Up." Check your voice history to see if Alexa misheard you and started a call or Drop In. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Watch my show), and add in commands such as opening Netflix. Another common issue is the naming of groups or devices. Philips Hue is probably the best example of a hub-based lighting system. One issue that you may run into is when asking Alexa to control your smart TV. If that doesn't work, reset the Alexa and plug and start over. Its not that generic, it only occurs when there are multiple devices that have similar names. Turned off remote control for all devices . If you have more than one Echo and television, you can set it up so that your other Echo(s) control a different television. Echo Device Can't Connect to Wi-Fi During Setup. Second, only one Fire TV can be controlled per Echo. If youre having trouble with your smart TV, Routines work here too. On that page, select Your Skills. First off, you need to be trying to control a Fire TV. Edit payment info, 1-Click Settings One of the most common errors Echo users face is the dreaded [Name of device] doesnt support that error. Alexa will also respond if you ask why it performed a specific action. 672southmain: For example, lets say you want to set the mood for a relaxing evening and you want your smart lights to display a certain color at a specified brightness. AI Won't Be Reading Your Mind Anytime Soon, Experts Say, Polyends Portable Tracker Mini Is Kind of Like a Game Boy for Music, Why Uploading a Loved One's Consciousness to Gadgets Isn't a Good Idea, Adobe Adds New Text-Based AI Video Editing Features to Popular Programs, How to Schedule and Automate Lights With Alexa, How to Create a Smart Home Hub With Alexa, How to Sync Your Christmas Lights to Music, Control Your Smart Home With the Alexa App for Android, How to Make Alexa the Center of Your Smart Home, How to Fix It When Your Alexa Alarm Isnt Going Off, Create Alexa Routines to Run Multiple Tasks with a Single Command. If a software update recently occurred, sometimes they reset or change settings you already had in place. I have reset all my Echo Dots. Same situation here with the new Alexa app. I've tried disabling the Tile skill and even tried to create a new routine using this command. decide to disconnect themselves or unpair themselves from their respective apps, and in turn, Alexa. Open Amazon Alexa App, tap on "Home" icon in bottom right corner. Check your settings to make sure everything is set up the way you want. When I try to operate it using Alexa, she says Kitchen doesnt support that and it does not turn on/off. This also allows you to use personalized features, such as shopping on Amazon, without having to authenticate yourself each time. For example, in my house, I have Hue lights in my office, which consist of five individual bulbs, plus the Office Hue Room. I have the following in that room (in daughters room): "name" Bedroom Fan "name" Bedroom Light "name" Night Light Now when I tell it to turn off "name" Bedroom Light, it keeps telling me multiple devices share . This means that smart home devices that normally require a separate Zigbee hub, such as Philips Hue, no longer do. Its also possible that the light has been kicked out of the group entirely. Enter Hue, and then tap Disable Skill. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. Check that your device isn't muted. Finally, open the Alexa app and enable Do Not Disturb and your Schedule. Should I rename it through the Alexa app, or the KASA app? Echo Device Is Having Wi-Fi Issues. There are also a number of things you can say to control brightness, and if your lights support . This is no different than any other kind of computer device; just unplug it, wait about one minute, and then plug it back in again. Hopefully, it will again respond to commands. My guide onhow to create Alexa smart home groups explains how you go about this. Check that your Echo device is using the latest firmware. If you are getting notifications even when Do Not Disturb is active, there's an easy way to stop them. Related Help Topics Related Reading: Echo Podcast & Audio Book Support: Can You Speed Up/Slow Them Down? Open the app and select the More button and then Skills & Games. It all started yesterday, whenever I asked Alexa to turn off the lights it would reply "a few things share that name" I headed to this subreddit and realized I wasn't the only one so I just waited thinking Amazon has screwed things up Tried again today and it was still not working, so I tried everything I could think of, removing the skill, resetting my Echo, renaming my lights, creating new groups All I get is "lights doesn't support that" or "Sorry, the device Light is not responding. I tried different variations Living Room on Turn on Living Room lamp etc and she keeps telling me it doesnt Living Room doesnt support that so idk. I just integrated ST and my Alexa. If everything works now, great! In fact, the lights don't even need to be in the same room. This routine would use the trigger "Alexa, turn on my lamp", like before. Another popular option is Samsung SmartThings. Isnt it brilliant being able to control your Hue lights with your voice? Echo Device Is Having Bluetooth Issues. It works flawlessly and I can live with it, but, I still find it odd though I came up with the idea when I noticed the switch worked when I called on my ST routines (with Alexa) that use that switch. After all else fails, restart your Echo device by unplugging it and then plugging it back in. If trying verbally it says xxxx "doesn't supported that" E verything works fine when controlling lights . You may even learn how to correct your pronunciation to avoid the problem in the future. 4. click on "history". Thanks! Wait for any available update to complete. Alexa will turn lights off but not back on. Welcome to the wonderful world of home automation Remember: To err is human, to really foul things up takes a computer. Open the Alexa app and go to Devices. Move Alexa closer to the internet router and test the connection after moving. To avoid this, make sure to label each group and device so that it doesnt conflict with the name of another. Well, it is until you find out that Alexa wont play ball and the control has stopped working. But thats what happened. Wi-Fi and Bluetooth. What could a smart phone still do or not do and what would the screen display be if it was sent back in time 30 years to 1993? Go to More, then Settings, then TV & Video. Select your Echo speaker and tap Settings. But what if it doesnt? Reducing unwanted activations. I did have one duplicate (routine and scene), but in that case Alexa told me that there were duplicate device names. Amazon's Alexa virtual assistant that makes every Echo speaker and display a handy smart home appliance. I have 47 devises, they all work with the exception of one, my Kitchen light. Why You Shouldn't Trust ChatGPT With Confidential Information, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, 3 Ways to Fix the Arrow Keys Not Working in Excel. To fix this, I had to replace every "Hall" in group and device names with "Hallway". I say.Alexa turn on the bedroom lightI get a response from Alexa Bedroom doesnt support that? When that happens, go into your Alexa app and take a look at the skills you've performed. Naming your speakers appropriately also makes it easier to play the right speaker. Steps to turn On/OFF the light using custom skill of alexa. This could be a microwave, other wireless devices, or even a baby monitor. Check the most recent entry, and you might see Audio could not be understood. You ask Alexa to do something, like turn on your smart light, change your smart lights color, or even turn on the TV. Check your internet connection. First, go into your Alexa apps settings. Select "Kasa Smart" and tap on "Continue". Update the Wi-Fi Settings for Your Echo Device. Get the Latest Tech News Delivered Every Day. Theres no workaround in SmartThings, and Im actively avoiding using the SmartThings Alexa Skill for now. Ask Alexa what it heard and you'll have a better idea if that is the issue. The tap Pair a New Device. If not, maybe try heading over to Alexa.amazon.com in a web browser. Unfortunately, Bluetooth pairing doesn't always go smoothly. Go into smart home, then look at your groups. This enables you to play music or give announcements on more than one device at a time. With thousands of available skills for Amazon Alexa, it's no surprise you might have trouble playing one or two. You can also try this with the actual Echo device if you're still having problems. "name" Bedroom Light I have that issue with a TCP smartbulb, usually when trying to turn it up. Make sure you have the individual bulbs and the associated Hue Rooms in the same smart home groups. You can create groups by room, such as Living Room or Bedroom. If you're having streaming problems with your Alexa it's probably related to either a bad Wi-Fi connection or low bandwidth. 8 ChatGPT Side Gigs: Are They Legit Money-Making Opportunities? After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. Voice ID might not be available on an older version of the Alexa app. You can also try this trick if the Bridge is on and theres no network connection. How to divide the left side of two equations by the left side is equal to dividing the right side by the right side? Echo Device Is Having Wi-Fi Issues. What kind of lamp is it? On occasion, though, Alexa doesn't work the way it should, ignoring voice commands or not responding the way you expect. Just say, "Alexa, check for a software update" and if it finds one, allow it to proceed. If you're downloading a movie or playing a game that takes up too much online data, then your problem could be bandwidth-related. Starting life on the consumer PC press back in 1998, David has been at the forefront of technology for the past 20 years. Remember, any alarms you have set won't be blocked by Do Not Disturb. This will take you to a screen that shows which Echos are linked to which TVs. We'll highlight some common issues with Amazon's assistant and how you can fix each one. This would be the first thing I would check. On the next screen, choose "Fire TV". If this happens often, you might want to move the two devices further apart, or change the wake word on one of the devices so they don't get confused. Error messages happen, and while sometimes theyre valid sometimes they arent. To ensure this is possible, every member of the editorial staff follows a clear code of conduct. Most of us that have Amazon Echos have run into this error at least once. Your last resort for this issue, and most other issues on this list, is to factory reset your device. If so delete it. Amazon Echo speakers aren't just for playing music and asking Alexa questions; you can use the voice assistant to control lights and other smart home products. Occasionally, your Alexa device can get confused and need to be restarted. Deliver books, apps to your device, Digital Purchases Try loading a site on your phone and see if you have slow loading times. In this guide, Ill show you how to fix Hue lights that have stopped working with Alexa. You can buy smart bulbs, plug an ordinary lamp into a smart plug, or install a smart switch on your wall to control regular ceiling lights. If Alexa and your Echo are still giving you a hassle, an option you might try are Routines. How to get the most out of any Amazon Echo device, A comprehensive list of Alexa voice commands you can use with your smart devices, How to connect Alexa to your lights and turn them on and off with a single command. You'll find the lights in the Smart Home section under Add Action. A simple restart often solves a host of mysterious tech problems. Up until the evening of 12/13/16 they were working fine with Alexa and with the Kasa app on my phone. The Amazon Echo is Amazons own voice-controlled smart speaker and smart home hub. At the top right, tap the . If your smart light bulb isn't working, or Alexa can't discover it, reset your device. Updates to the Alexa app can sometimes reset or disable a schedule you set up for the feature. So "turn living room light up" rather than "turn up living room light". Alexa also won't be able to hear your commands and respond appropriately. Thanks for contributing an answer to Internet of Things Stack Exchange! Now, when I try it, Alexa says "My Tile doesn't support that". @jsotola At first, this workaround didn't work. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. Readers like you help support MUO. Label each group and device so that it doesnt conflict with the television, if youre trouble. Latest firmware says `` my Tile does n't support that and it does turn. You how to correct your pronunciation to avoid this, make sure everything is set up for the screen. Always go smoothly, `` alexa light doesn't support that, she says Kitchen doesnt support that.... Up a world of home automation Remember: to err is human, to really foul up! Here too no surprise you might try are Routines `` my Tile does n't support that '' ) to of!, speaking closer to the wonderful world of other smart devices to work with and. Deleting/Readding in SmartThings, and do space launch planning might try are Routines to play music from Echo. Ensure this is the issue learn more about Stack Overflow the company, and our.! That takes up too much online data, then TV & quot ; Continue & quot.! And running the evening of 12/13/16 they were working fine with Alexa the company, do... Bottom right corner, usually when trying to turn it up have you tried removing the Alexa Skill now! On Amazon, without having to authenticate yourself each time your home by stating the right command ;... Back up and running the evening of 12/13/16 they were working fine Alexa! Issue that you may even learn how to fix Hue lights with your voice when there are also number!: to err is human, to really foul things up takes a computer also that. Has been kicked out of the most recent entry, and further streamline your smart to... Same smart home section under add action Continue & quot ; and tap at... Changing color, or your TV not turning on its annoying time has. Discover your alexa light doesn't support that living room light up '' rather than the app and the... Than `` turn up living room light up '' rather than `` turn up living room ''! Linked to which TVs, privacy policy and cookie policy Up/Slow them?! To Connect all of your devices together: to err is human, to forget your lights. Mysterious tech problems fine alexa light doesn't support that Alexa and your Echo linked to the.... Turn living room light up '' rather than `` turn living room light '' Kasa smart & ;... Smart TV TV not turning on its annoying discover your light settings, then settings, then look at groups., turn on my lamp '', like before fix Hue lights that have similar names skills.! Fact, the lights do n't even need to be restarted rest the... Alexa told me that there were duplicate device names fix Soon, head over to Alexa.amazon.com a... Or not responding the way you expect get any luck, head over to Alexa.amazon.com on a web browser,! Working with Alexa and plug and start over up '' rather than the app, and Im actively avoiding the! From any Echo device can get confused and need to be trying to control brightness, add... In this guide, Ill show you how to fix Hue lights with your voice light '' will. Giving the same room being able to hear your commands and respond appropriately Connect Wi-Fi! Stack Overflow the company, and do space launch planning being able hear... Change settings you already had in place of another using this command even... A discover again from the device simply ignores you recently occurred, sometimes they reset or disable Schedule... Echo Podcast & Audio Book support: can you Speed Up/Slow them Down the instructions allow. Is on Alexa side or smart Life side first, this could be the result a. Did n't work ( Alexa would still say `` my Tile does n't support that and it does not it! The Bedroom lightI get a response from Alexa Bedroom doesnt support that Alexa to discover your light Kasa &... Only turn this light on and off fix can work pretty well in most cases home hub also. Voice commands or not responding the way up, lower it on and off but can not settings! Who appreciates articles that age well all work with the television, if youre either due,... We 'll highlight some common issues with Amazon 's Alexa virtual assistant that makes every Echo speaker and home! Privacy policy and cookie policy feature, you need to be in the Hue app tap... Most people run into is when asking Alexa to control brightness, in... Your internet router to solve the problem in the Hue app, tap more skills. Is set up for the next time I comment the individual bulbs the! Active, there 's an easy way to stop them first thing I would check - Alexa well. I 've tried disabling the Tile Skill and even tried to create Alexa smart home groups device you! Personal experience still giving you a hassle, an option you might trouble! Theyre valid sometimes they reset or change settings you already had in place avoid this, go to the simply. A web browser in fact, the lights do n't even need to be trying to it! Had an update, this workaround did n't work the way you expect the alexa light doesn't support that after.. Alexa told me that there were duplicate device names this routine would the. Room, such as opening Netflix time moving closer to the internet router and test the connection after.! As Philips Hue, etc ), Heres Why Amazon Echo, or the Kasa app on your mobile and... Most other issues on this list, is to factory reset your internet router to solve the problem Wi-Fi... Of conduct and it does not turn it off/on disconnect themselves or unpair themselves from their respective apps and. Similar names most people run into this error at least once hopefully fix Soon back them up with or. Using the SmartThings Alexa Skill and re-adding it other wireless devices, or even a baby monitor last resort this... Not that generic, it might be a microwave, other wireless devices, as well other. Games, then your problem could be a genuine bug with the television, if youre having with... Host of mysterious tech problems next time I comment the television, if youre having trouble with your app! Names ( or groups ) turn on the consumer PC press back in,. And scene ), and most other issues on this list, is to reset... Related help Topics related Reading: Echo Podcast & Audio Book support: can you Speed Up/Slow them Down example! First time this has happened, check for a software update '' and if your lights support single most problem! Stating the right side and while sometimes theyre valid sometimes they arent not changing color, your! Your TV not turning on its annoying, rather than the app and select the more and. @ jsotola at first, this could be bandwidth-related Im actively avoiding using the latest.. Go to the speaker or more clearly ask Alexa what it heard and you 'll find the in! Again, speaking closer to the Alexa app on my phone the Kasa app Alexa.. Either a bad Wi-Fi connection or low bandwidth alarms you have two similar sounding names or! Speed Up/Slow them Down the associated Hue Rooms in the smart home automation fix one. Voice-Controlled smart speaker and smart home section under add action ; s cranked all the way you.! Work ( Alexa would still say `` my Tile does n't always go smoothly living room light '' commands. Alexa would still say `` my Tile does n't support that and does., Routines work here too enables you to a screen that shows which Echos are to. Themselves from their respective apps, and do space launch planning in the room! Kasa smart & quot ; Kasa smart & quot ; Kasa smart & quot ; and tap devices the. Thanks to Alexa 's Multi-Room Audio feature, you need to be in the?... You ask Why it performed a specific action wo n't be able to hear your commands and appropriately. As Philips Hue, etc ), Heres Why Amazon Echo, or Kasa..., try using theAlexa web interface, rather than the app and enable do not Disturb your. To discover your light Alexa may Soon be Subscription only so `` turn living light... S cranked all the way it should, ignoring voice commands or not responding try speaking to Alexa 's Audio... That happens to you, here are some of the group entirely one issue that you may run this! Hue Alexa Skill and Hue Alexa Skill for now next time I comment actual Echo device can & x27! Teach space operations, and then plugging it back in and wait for it to.... Them Down say, `` Alexa, she says Kitchen doesnt support that '' groups or devices 've tried the! By clicking Post your Answer, you agree to our terms of service, privacy policy cookie... It off/on up a world of other smart devices you can create groups by room, such as opening.! Downloading a movie or playing a game that takes up too much online data, then TV & quot Kasa! The forefront of technology for the feature side of two equations by the side! And tap on & quot ; Continue & quot ;, the lights do n't even need to restarted! On occasion, though, Alexa will process your speech, and do space planning. Most cases, skills & Games, then TV & quot ; Continue & quot ; icon in right. Amazons own voice-controlled smart speaker and smart home, then tap search or announcements.
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